We are facing unprecedented times and appreciate there is much uncertainty due to COVID-19. Please complete and submit this form if you would like to apply for payment flexibility to assist in handling this uncertainty.
RAMS has introduced a support package to help customers affected by the COVID-19 situation. This package includes:
If you are already receiving the COVID-19 support package RAMS will be contacting all eligible customers approximately 2-3 weeks before the end of their current COVID-19 support package with next steps.
*Deferred interest will be capitalised and any deferred principal repayments will need to be paid off during the remainder of your loan term. This means your loan repayments will be higher after the 3 month deferral period.
You may have insurance that may cover you in the event you can’t work due to injury or illness or involuntary unemployment. If you have this insurance, please check your Product Disclosure Statement.
Frequently asked questions and support with your Home Loan
Visiting our Home Loan Centres
We are facing unprecedented times and appreciate there is much uncertainty due to COVID-19. Should you be facing difficulty in making payments on your accounts, please complete and submit this request form.
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This package defers your home loan repayments for 3 months. Deferred interest will be capitalised and any deferred principal repayments will need to be paid off during the remainder of your loan term. This means your loan repayments will be higher after the 3 month deferral period.
RAMS Customer Assist remains ready to help customers who may be experiencing financial stress. If you have had a change in your circumstances and require hardship assistance instead of a repayment deferral, please complete our Financial Hardship Form or call RAMS Customer Assist on 1800 143 075.
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