• RAMS Customer Assist remains ready to help customers who may be experiencing financial difficulty. If you would like to discuss or apply for hardship assistance, please complete our Financial Hardship Form or call RAMS Customer Assist on 1800 143 075.

  • COVID-19 Assistance

    Existing COVID-19 repayment deferral support package customers

    If you are already receiving repayment deferral under the COVID-19 support package, RAMS will be contacting customers approximately 2 weeks before the end of their current COVID-19 support package with next steps.

    If you have already applied for repayment deferral under the COVID-19 support package and are currently waiting for a response please call RAMS Customer Assist on 1800 143 075.

    The 2020 COVID-19 repayment deferral support package is no longer available for new applications.

    Financial Hardship

    RAMS Customer Assist remains ready to help customers who may be experiencing financial difficulty. If you would like to discuss or apply for hardship assistance, please complete our Financial Hardship Form  or call RAMS Customer Assist on 1800 143 075. (operating hours 8.30am – 6.00pm (AEST) Monday to Friday, closed weekends and public holidays).  

    More information:

    Frequently asked questions and support with your Home Loan 

    Visiting our Home Loan Centres