For COVID-19 info, or to apply for COVID-19 home loan support, see rams.com.au/covid-19-assist. We will contact you as soon as possible.
  • We are facing unprecedented times and appreciate there is much uncertainty due to COVID-19. Please complete and submit this form if you would like to apply for payment flexibility to assist in handling this uncertainty.

  • COVID-19 assistance

    RAMS has introduced a support package to help customers affected by the COVID-19 situation.   This package includes: 

    • Repayment relief for home loan customers*.   Please complete and submit this form if you would like to apply for payment flexibility to assist in handling this uncertainty. The repayment relief allows for a three months deferral of home loan mortgage repayments, with an extension for a further three months available after review.
    • If you are an existing Self-Employed Product customer please Call 13 RAMS, that’s 137267 to discuss what fixed rate options are available for you.

    If you are already receiving the COVID-19 support package RAMS will be contacting customers approximately 2-3 weeks before the end of their current COVID-19 support package with next steps.

    *Deferred interest will be capitalised and any deferred principal repayments will need to be paid off during the remainder of your loan term. This means your loan repayments will be higher after the 3 month deferral period.

    You may have insurance that may cover you in the event you can’t work due to injury or illness or involuntary unemployment. If you have this insurance, please check your Product Disclosure Statement.  

    More information:

    Frequently asked questions and support with your Home Loan 

    Visiting our Home Loan Centres

    Apply for assistance 

    We are facing unprecedented times and appreciate there is much uncertainty due to COVID-19. If you would like to apply for payment flexibility to assist in handling this uncertainty, please complete and submit this request form.

    Please only use this form if you are applying for the first time.   

    *Indicates mandatory field

    First name*:  
       
    Middle name:

     
     if applicable 


    Last name*:  
       
    Date of birth:  
       
    Contact number*:        
     Please enter numbers only
       
    Email address*:       
       

     You have indicated you are impacted by COVID19. Please select how you are impacted*:  

    We have a special assistance package in place for home loans.

    This package defers your home loan repayments for 3 months. Deferred interest will be capitalised and any deferred principal repayments will need to be paid off during the remainder of your loan term. This means your loan repayments will be higher after the 3 month deferral period.

    Would you like to apply for this package? 
                                                                                                                                     
    Accounts you require assistance with:  Please enter the last four digits of your home loan account number(s):
     Loan 1*  
     Loan 2  
     Loan 3  
     Loan 4  
    I consent to RAMS collecting personal information, including any sensitive information, that I have disclosed in this application form. Please see details of our Privacy Policy.   

    Financial Hardship

    RAMS Customer Assist remains ready to help customers who may be experiencing financial stress. If you have had a change in your circumstances and require hardship assistance instead of a repayment deferral, please complete our Financial Hardship Form or call RAMS Customer Assist on 1800 143 075