Help in protecting or strengthening your financial independence and managing your finances safely.
Domestic and family violence can happen to anyone and cause you to live in fear. You may need help in protecting or strengthening your financial independence, managing your finances safely if and when you leave, or rebuilding for a secure long-term future.
Domestic and family violence can happen to anyone, at any time, no matter their age, gender, sexual orientation, geographic location, cultural or religious beliefs, or economic status.
RAMS defines domestic and family violence as behaviour by a person towards a current or former family member that:
Every person’s situation is unique and the right actions for you will depend on your individual circumstances. We can help you as you make decisions about your circumstances.
Depending on your personal circumstances, we can help you:
We understand that any separation can be a time of financial difficulty. In some cases, financial worry can be a barrier to leaving a violent situation. Customers experiencing domestic and family violence who would like to discuss financial difficulty or concerns in relation to debts owed to RAMS, including payment of joint loans, can call the Customer Assist team directly on 1800 143 075. The team will determine assistance on a case by case basis, which may include for example:
We can help you to work through your financial arrangements and separate them from your family member, where possible.
We understand that gaining financial self-sufficiency can often be the difference between staying in or leaving a violent situation. We can help you:
In some cases, we may refer you to an independent and free financial counselling service. A financial counsellor can help you with your overall financial situation, advise you on what other benefits or support you might be entitled to, and refer you on to the appropriate family violence support services in your local area.
You may be able to obtain free legal advice from a community legal centre or Legal Aid office in your state or territory. See 'Legal and financial support ' in 'Accessing other sources of information and support' below.
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