16 December 2014 Media Release RAMS announced today that it is committed to helping customers who are impacted by the ACT Government Buyback Scheme of houses affected by Mr Fluffy loose fill asbestos insulation RAMS will waive any bank fees and charges for customers who will be participating in the buyback scheme and there is a dedicated hotline which customers can call to discuss their situation and options. The hotline number is 1800 630 487. RAMS Head of Product & Digital, Nathan McMullen said: “We understand the financial and emotional impact on our customers who have ‘Mr Fluffy’ homes and are committed to providing practical solutions to help them. “Every customer’s situation will be different and their needs will vary, however at the very minimum we will be relinquishing any fees and charges associated with participating in the buyback scheme, including waiving administration fees, break costs, and providing reduced rates for bridging finance. “We are contacting customers with Mr Fluffy homes that we are aware of, and encourage customers to contact us either by phone or visiting their local RAMS Home Loan Centre so they can talk to a specialist and obtain information specific to their circumstance.” – ends – For RAMS media enquiries and interviews, please see our Contacts page.