• Comprehensive Credit Reporting

    We started comprehensive credit reporting (CCR) as part of a government-initiated industry change to provide a more complete picture of consumers’ credit history. Customers may see additional information on their credit report. 

    Prior to CCR, a credit report contained information such as credit enquiries, default information, and serious credit infringements if applicable to an individual's credit history. The additional information shared for CCR includes account open and closed dates, types of credit, credit limits and up to 24 months of repayment history information. In 2022, financial hardship information will also be shared for credit reports across the industry.

    What CCR means for you

    Customers with a RAMS home loan may see a change to their credit report with the inclusion of comprehensive credit information for that account. CCR means it's more important than ever to pay your home loan on time so your repayment history information is shown favourably on your credit report.

    You may also see a change to your credit score as a result of CCR. Your credit score is a number generated by that credit reporting body that is a summary of the information on your credit report. The higher the score, the better your credit history is. Your credit score is likely to change more regularly with CCR due to additional information being supplied to credit reporting bodies each month.

    Please visit CreditSmart.org.au for further information on CCR. 

    If you have a question about RAMS account information on your credit report please contact us on 13 RAMS, that’s 13 7267.   See our contact us page for operating hours. 

    CCR and hardship customers

    We have been supplying repayment history information from April 2018; however, in line with an agreement with the Government, we are currently excluding this information for accounts in hardship.

    The Government has now legislated how hardship should be reflected in consumer credit reports across the industry. This change takes effect mid-2022 and if it affects you we will let you know.

    If you’re having trouble making your repayments, we may be able to help. Please contact the RAMS Customer Assist Team on 1800 143 075 - operating hours 8.30am – 6.00pm (AEST) Monday to Friday for a confidential conversation about your situation.

    Credit reporting in Australia

    When you apply for credit, credit providers may use information from your credit report to inform their credit decision and the amount of credit offered.

    We work with three credit reporting bodies in Australia: 

    Credit reporting bodies are businesses that give credit reports to credit providers to help them decide whether to lend money. Each credit reporting body will have a privacy policy on its website which outlines how your information is used.

    Get a free copy of your credit report

    You can request a free copy of your credit report from each credit reporting body at least once every three months. You can also request a free copy if:


    • you’ve been refused credit within the past 90 days, or
    • your credit-related personal information has been corrected. 


    Outside the above, a credit reporting body may charge a fee for generating your credit report. 

    Each credit reporting body has its own credit report format and method for calculating a credit score so you may want to see how they compare.

    Checking what’s on your credit report is important to see if there are any fraudulent applications made in your name and to check your information is correct. If you see something that doesn’t look right on your report, you can contact us or the credit reporting body to get it looked into. If there is a mistake, we will fix it for free.

    Further information and support

    The Credit Smart website has further information on CCR and credit reporting in Australia or you can contact us.