• Helping people with a range of disabilities to understand, perceive, navigate and successfully interact with our web site.

  • Contact us about RAMS website accessibility

    If you have a question or feedback about accessibility on this site, please contact us by using the accessibility form below.

    First name:
    Last name:
    How would you prefer to be contacted?  
    Feedback (Maximum 500 characters)    


    Our commitment

    We’re committed to making the content on this site accessible to the widest possible audience, including those: 

    • Using assistive technology such as screen readers and screen magnifiers
    • Who are unable to use a mouse
    • Dependent on the accessibility features of their web browser. 

    We strive to conform to the W3C Web Content Accessibility Guidelines and to comply with Level AA of the Web Content Accessibility Guidelines, Version 2.0. Our site depends on the use of JavaScript for security purposes and some other functions.


    All images contain alternative (ALT) text. This ALT attribute is displayed when the site is visited with images "off" and voiced by screen readers. The null (or empty) ALT attribute used for ‘non-functional or brand-type’ images should be ignored by screen readers.

    Tables and forms

    Forms and tables use accessibility features that enable them to be used with screen readers.


    The JavaScript used has been designed to be accessible to most assistive technologies in common use today. With a few pages however, JavaScript is used to show or hide portions of some pages. When these pages are accessed with devices that do support this function, all information will be presented.


    For technical reasons (and to meet some legal requirements), our website contains a number of PDFs. Where possible, we provide an HTML alternative.  Adobe Acrobat Reader (http://www.adobe.com/products/reader) is required to read PDFs on the site. The Reader can be downloaded from the Adobe site, which also contains instructions for installing the software on your computer.

    Converting PDF

    The Adobe website also contains a tool and instructions for converting PDFs into web pages online (http://www.adobe.com/products/acrobat/access_onlinetools.html).  It works with most, but not all PDFs. However, the conversion can take some minutes.

    Interpreter services

    Do you need an interpreter? The Translating and Interpreting Service (TIS National) can help if English is not your first language, and you require the services of an interpreter to speak with RAMS about your home loan. 

    Westpac Group Accessibility Action Plan 

    If you would like more information, you can view Westpac Group Accessibility Action Plan.
  • RAMS Head Office

    Level 12, 321 Kent Street
    SYDNEY NSW 2000 


    RAMS Financial Group Pty Ltd
    Locked Bag 5001
    Concord West, NSW 2138


    1300 656 728

  • Call 13 RAMS,
    that's 13 7267

    Mon–Fri 8am–8pm, Sat–Sun 9am–5pm (AEDT)

    If you're overseas please call +612 9647 6967

    Media enquiries:

    For journalists only:


    Westpac Media Relations can’t assist with customer account queries or advertising enquiries.

  • Feedback and complaints

    At RAMS we welcome your suggestions, compliments and complaints as an opportunity to improve our service, provide feedback to our staff and put things right when we have let you down. 

    National public holiday hours

    New Years Day    9am – 5pm
    Australia Day    9am – 5pm
    Good Friday    9am – 5pm
    Easter Monday    9am – 5pm
    ANZAC Day    9am – 5pm
    Christmas Day    Closed
    Boxing Day    9am – 5pm