Helping people with a range of disabilities to understand, perceive, navigate and successfully interact with our web site.
If you have a question or feedback about accessibility on this site, please contact us by using the accessibility form below.
We’re committed to making the content on this site accessible to the widest possible audience, including those:
Our public complaints policy
Our public complaints policy explains:
You can see our large font version of our public complaints policy.
Access and Inclusion Plan
As part of the Westpac Group, our focus is to provide our customers, employees and community with independent and equal access to our products and services.
View Access and Inclusion Plan.
All images contain alternative (ALT) text. This ALT attribute is displayed when the site is visited with images "off" and voiced by screen readers. The null (or empty) ALT attribute used for ‘non-functional or brand-type’ images should be ignored by screen readers.
Forms and tables use accessibility features that enable them to be used with screen readers.
For technical reasons (and to meet some legal requirements), our website contains a number of PDFs. Where possible, we provide an HTML alternative. Adobe Acrobat Reader (http://www.adobe.com/products/reader) is required to read PDFs on the site. The Reader can be downloaded from the Adobe site, which also contains instructions for installing the software on your computer.
The Adobe website also contains a tool and instructions for converting PDFs into web pages online (http://www.adobe.com/products/acrobat/access_onlinetools.html). It works with most, but not all PDFs. However, the conversion can take some minutes.
You can contact us through the National Relay Service (NRS), an Australian Government initiative that offers an Australia-wide phone service for people who are deaf or have a hearing or speech impairment.
If you have a vision impairment or have mobility issues using smart devices, you can get in touch with our Customer Care team on 13 RAMS, that's 13 7267.
The Translating and Interpreting Service (TIS National) can help if English is not your first language, and you require the services of an interpreter to speak with RAMS about your home loan.
Our Telephone Banking Service can arrange for an interpreter to help you with your call should you prefer speaking in another language, subject to availability of translator(s). Simply ask our bank staff for an interpreter when you call us on 13 RAMS, that’s 13 7267.
希望使用英語以外的其他語言？我們可以幫助您。如果您希望用Cantonese（粵語）通話，只要有可能，我們就會安排口譯員幫您打電話。您在打電話13 72 67（也就是13 RAMS）時，只要請銀行工作人員幫您安排口譯就行了。
希望使用英语以外的其他语言？我们可以帮助您。如果您希望用Mandarin（普通话）通话，只要有可能，我们就会安排口译员帮您打电话。您在打电话13 72 67（也就是13 RAMS）时，只要请银行工作人员帮您安排口译就行了。
زبانی غیر از انگلیسی رل ترجیح میدهید؟ ما میتوانیم کمک کنیم. سرویس خدمات بانکی تلفنی ما میتواند ترتیبی بدهد که یک مترجم، در صورت در دسترس بودن، در تلفن زدنتان به شما کمک کند. فقط کافی است که وقتی به 13 RAMS، یعنی شماره 13 7267 تلفن میزنید به کارکندان ما بگویید که مترجم میخواهید
Mon–Fri 8am–8pm, Sat–Sun 9am–5pm (AEST)
If you're overseas please call +612 9647 6967
RAMS Financial Group Pty LtdLocked Bag 5001Concord West, NSW 2138Australia
1300 656 728
For journalists only: firstname.lastname@example.org
Westpac Media Relations can’t assist with customer account queries or advertising enquiries.
For reference requests and enquiries, please email us email@example.com. See below for more information.
At RAMS we welcome your suggestions, compliments and complaints as an opportunity to improve our service, provide feedback to our staff and put things right when we have let you down.
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Would you like RAMS and its franchisees to keep you informed about products and services including via email?
Please call 13 RAMS that’s 13 7267 and a RAMS Mobile Home Loan Specialist will give you a call and come out to discuss your home loan needs with you.
If you’d like we can call you back. Just click on the ‘Have us Call You’ button, enter your number and we’ll be in touch soon.
Alternatively, you can try submitting a different region or postcode.
Enter your full phone number below and a RAMS Consultant will call you back at the time of your choice.
Australian Eastern Standard Time