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Complete your profile 

Everything you need to know about verifying and updating your details. 

Why we're asking you to do this

Westpac as the Credit Provider of RAMS Home Loans, and the Account Issuer on RAMS deposit and savings accounts, identify our customers according to our Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) program requirements.

If you are an existing customer, we may ask you to periodically confirm that the information we hold about you is up to date. We may also contact you to update our records with any additional information we require.

What you need to do

Please choose your business type from the list below and follow the instructions on the Guide and Form(s):  

Individuals tab selected, 1 of 3

Step 2

You will receive a call from a Know Your Customer specialist  who will assist you with submission of these forms. In case you have any questions please email us at You’ll need to verify and update your details within 45 days   of us first getting in touch with you about this request. If you haven’t done so by then, we may restrict your account, so it’s important to complete this request as soon as possible.


Visit RAMS Access and Inclusion for our accessible products and services for people with disability.

Privacy Statement

RAMS Privacy Statement explains how we collect, use and disclose your personal information and credit-related information. RAMS Privacy Statement also provides information about how you can access and correct your personal information and make a complaint. You can read RAMS Privacy Statement online or by calling us on 13 7267 Mon–Fri 8am–8pm, Sat–Sun 9am–5pm (AEST).  If you're overseas, please call +612 9647 6967.

FAQs - Update your profile