What is happening?
When is it happening?
Why is it happening?
I am a Guarantor on a RAMS Home Loan, but am not a borrower on a RAMS Home Loan, am I able to keep my account/s?
I have a Home Loan in a company/trust name. Can I keep my personal deposit account/s open?
What should I do to get my account/s ready for closure?
By when do I need to transfer my money out?
I have reached my daily limit for transferring funds out of my account. How else can I access my funds today?
What happens if there are funds in my account when it is closed?
I have a direct debit set up from my account, what happens if my account is closed before I make alternative arrangements?
I have regular scheduled payments into my RAMS Account. What will happen if my account is closed before I make alternative arrangements?
What do I do with my physical card?
Is my access to myRAMS also being closed?
How much money did I have in my account(s) before it was closed?
My account(s) have been closed. Where has my money gone?
The total balance in my closed accounts was $10 or less and my funds were donated to a children’s charity: The Kids Cancer Project. I would like that money returned to me. How do I do that?
I only received half the amount which was in my closed account(s). Where is the rest of it?
The amount in my closed account(s) was returned to me by cheque but I have misplaced/lost the cheque. Can it be replaced?
I have received an email from do-not-reply@qvalent.com with “Remittance Advice…” in the subject line. Is it a legitimate email from RAMS or is it a scam?
I have a deposit to my Westpac, St.George, Bank of Melbourne or Bank SA account which has the following transaction Description “DEPOSIT RAMS [followed by an 8 digit number]”. What is this deposit?
