FAQs - Direct Debits

FAQs - Deposit Account Closures

What is happening?

When is it happening?

Why is it happening?

I am a Guarantor on a RAMS Home Loan, but am not a borrower on a RAMS Home Loan, am I able to keep my account/s?

I have a Home Loan in a company/trust name. Can I keep my personal deposit account/s open?

What should I do to get my account/s ready for closure?

By when do I need to transfer my money out?

I have reached my daily limit for transferring funds out of my account. How else can I access my funds today?

What happens if there are funds in my account when it is closed?

I have a direct debit set up from my account, what happens if my account is closed before I make alternative arrangements?

I have regular scheduled payments into my RAMS Account. What will happen if my account is closed before I make alternative arrangements?

What do I do with my physical card?

Is my access to myRAMS also being closed?