• Frequently asked questions

    At RAMS, we are here to help you every step of the way. Below is a list of Frequently Asked Questions we have compiled for you. If you don't find what you are looking for, don't hesitate to get in touch.

    • myRAMS FAQs
      • How do I register for myRAMS Internet?

        Call 13 RAMS, that’s 13 7267 and we can walk you through the registration process over the phone. Your registration should take about 15 minutes to complete. RAMS can be contacted between 8.30am and 8.30pm (AEST) Monday to Friday.

        If you're calling from outside of Australia, please call us on +612 9647 6967 between 8.30am and 8.30pm (AEST) Monday to Friday.

        RAMS can also be contacted between 9am to 5.30pm (AEST) on Saturday and Sunday to report instances of fraud. A voicemail service will be available on Australian public holidays.

      • How do I update or change my details?

        After you’ve logged into myRAMS Internet you can change some of your details including your mobile number. But for your security, you’ll have to call 13 RAMS, that’s 13 7267 and talk with a RAMS Consultant to change certain personal details. It’s safe, secure and can be done within 15 minutes. RAMS can be contacted between 8.30am and 8.30pm (AEST) Monday to Friday.

        If you're calling from outside of Australia, please call us on +612 9647 6967 between 8.30am and 8.30pm (AEST) Monday to Friday.

        RAMS can also be contacted between 9am to 5.30pm (AEST) on Saturday and Sunday to report instances of fraud. A voicemail service will be available on Australian public holidays. 

      • myRAMS Internet – what can I do?

        You can do most of your everyday transactions through myRAMS Internet. You can pay bills, transfer money, check your past transactions, change some of your personal details and give your accounts nicknames to make them easier to remember.

      • How can I enable/disable myRAMS Internet Platform?

        To enable or disable myRAMS Internet, please call RAMS on 13 RAMS, that’s 13 7267. This is a security measure so we can be sure that we’re dealing with the authorised account holder and not someone else pretending to be you.

      • Do I need any special software to use myRAMS Internet?

        To use myRAMS Internet you’ll require the web browser Internet Explorer 7.0 (or above), Firefox 3.5.2 (or above) or Safari 5.0 (or above). Not sure which browser you have? You’ll find the name listed in the ‘Help’ menu of your web browser.