• Call 13 RAMS,
    that's 13 7267

    Mon–Fri 8am–8pm, Sat–Sun 9am–5pm (AEST)

    If you're overseas please call +612 9647 6967

    RAMS Head Office

    Level 12, 321 Kent Street
    SYDNEY NSW 2000 


    RAMS Financial Group Pty Ltd
    Locked Bag 5001
    Concord West, NSW 2138


    1300 656 728

  • Media enquiries:

    For journalists only: 

    Westpac Media Relations can’t assist with customer account queries or advertising enquiries.

    ASIC’s Reference Checking and Information Sharing Protocol

    For reference requests and enquiries, please email us at
    referenceprotocol@rams.com.au.  See below for more information.  

    Customer Outbound Support 

    If you are responding to a recent telephone call from RAMS from 02 9647 6984, or an email from a RAMS Resolution officer, please call us on 1800 616 442.

  • Feedback and complaints

    At RAMS we welcome your suggestions, compliments and complaints as an opportunity to improve our service, provide feedback to our staff and put things right when we have let you down. 

    National public holiday hours

    New Years Day    9am – 5pm
    Australia Day    9am – 5pm
    Good Friday    9am – 5pm
    Easter Monday    9am – 5pm
    ANZAC Day    9am – 5pm
    Christmas Day    Closed
    Boxing Day    9am – 5pm

  • Prefer a language other than English? We can help.

    The Translating and Interpreting Service (TIS National) can help if English is not your first language, and you require the services of an interpreter to speak with RAMS about your home loan. 

    Our Telephone Banking Service can arrange for an interpreter to help you with your call should you prefer speaking in another language, subject to availability of translator(s). Simply ask our bank staff for an interpreter when you call us on 13 RAMS, that’s 13 7267.

    Vietnamese Quý vị muốn giao tiếp qua ngôn ngữ khác ngoài tiếng Anh? Chúng tôi có thể giúp quý vị. Dịch vụ Ngân hàng qua Điện thoại có thể thu xếp một thông dịch viên để giúp khi quý vị gọi đến chúng tôi và muốn nói tiếng Việt, tùy theo lúc có sẵn thông dịch viên. Khi gọi đến ngân hàng chúng tôi qua số 13 RAMS, nghĩa là số điện thoại 13 7267, hãy yêu cầu có thông dịch viên người Việt.
    Arabic  غير الإنكليزية؟ بإمكاننا مساعدتك في ذلك.  بإمكان خدمتنا للأعمال المصرفية عبر الهاتف أن تؤمّن لك مترجماً يساعدك في مكالمتك في حال فضّلت التحدث بالعربية، وإذا توفّر وجود مترجم. كل ما عليك هو طلب مترجم من موظّفي المصرف عند الاتصال بنا على الرقم 13 RAMS، أي 13 7267. 
    Chinese Traditional (Cantonese)

    希望使用英語以外的其他語言?我們可以幫助您。如果您希望用Cantonese(粵語)通話,只要有可能,我們就會安排口譯員幫您打電話。您在打電話13 72 67(也就是13 RAMS時,只要請銀行工作人員幫您安排口譯就行了。

    Chinese Simplified (Mandarin)

    希望使用英语以外的其他语言?我们可以帮助您。如果您希望用Mandarin(普话)通话,只要有可能,我们就会安排口译员帮您打电话。您在打电话13 72 67(也就是13 RAMS时,只要请银行工作人员帮您安排口译就行了。


    زبانی غیر از انگلیسی رل ترجیح می‌دهید؟  ما می‌توانیم کمک کنیم. سرویس خدمات بانکی تلفنی ما می‌تواند ترتیبی بدهد که یک مترجم، در صورت در دسترس بودن،  در تلفن زدنتان به شما کمک کند. فقط کافی است که وقتی به 13 RAMS، یعنی شماره 13 7267 تلفن می‌زنید به کارکندان ما بگویید که مترجم می‌خواهید


  • New customers

     If you’re interested in a new RAMS home loan, we can put you in touch with your local RAMS Home Loan Specialist.



    Existing customers

    If you are an existing customer and your query is about your home loan or deposit account please call 13 RAMS, that’s 13 7267, Mon–Fri 8am–8pm, Sat–Sun 9am–5pm (AEST) for identification and security purposes. 

    General enquiries

    If you have a general enquiry, please complete the form below and our customer service team will contact you via email. 

    First name:
    Last name:
    How can we help you?    

    By submitting this form you acknowledge that you have read and accept the privacy statement below.

    Privacy Statement:  The personal information we collect from you on this form will be used to respond to your query.  We may disclose your personal information to RAMS franchisees, other members of the Westpac Group, anyone we engage to do something on our behalf, and other organisations that assist us with our business.  Our privacy policy, available at rams.com.au or by calling 137267, contains information about how we handle your personal information.

    We respect your privacy: If you do not wish to receive any further marketing communication from us, please notify us by writing to RAMS Privacy Officer, Locked Bag 5001, Concord West, NSW 2138, or call us on 13 7267 or visit a RAMS Home Loan Centre.

    I would like RAMS and its franchisees to keep me informed about products and services, including via email. 


  • ASIC Background Checking and Information Sharing Protocol

    Who does this specific Protocol and process apply to?

    Any AFSLs/ACLs Australian Financial Services Licensees (AFSLs) or Australian Credit Licensees (ACLs) seeking to recruit either a Mortgage Broker or Financial Adviser only.

    As a recruiting AFSL or ACL, how do I request a reference?

    For reference requests and enquiries relating to RAMS Financial Group Pty Ltd, including Authorised Representatives of RAMS ACL, please email us.

    What information is required to request a reference?

    Please submit a completed Prospective Representative Consent Form (signed by the prospective representative) and email us, along with your details (Licensee name and AFSL/ACL number). 

    For further information refer to ASIC’s Media Release.