• RAMS Head Office

    Level 12, 321 Kent Street
    SYDNEY NSW 2000 


    RAMS Financial Group Pty Ltd
    Locked Bag 5001
    Concord West, NSW 2138


    1300 656 728

  • Call 13 RAMS,
    that's 13 7267

    Mon–Fri 8am–8pm, Sat–Sun 9am–5pm (AEDT)

    If you're overseas please call +612 9647 6967

    Media enquiries:

    For journalists only:


    Westpac Media Relations can’t assist with customer account queries or advertising enquiries.

  • Feedback and complaints

    At RAMS we welcome your suggestions, compliments and complaints as an opportunity to improve our service, provide feedback to our staff and put things right when we have let you down. 

    National public holiday hours

    New Years Day    9am – 5pm
    Australia Day    9am – 5pm
    Good Friday    9am – 5pm
    Easter Monday    9am – 5pm
    ANZAC Day    9am – 5pm
    Christmas Day    Closed
    Boxing Day    9am – 5pm

  • Do you need an interpreter? The Translating and Interpreting Service (TIS National) can help if English is not your first language, and you require the services of an interpreter to speak with RAMS about your home loan.
  • New customers

     If you’re interested in a new RAMS home loan, we can put you in touch with your local RAMS Home Loan Specialist.

    Existing customers

    If you are an existing customer and your query is about your home loan or deposit account please call 13 RAMS, that’s 13 7267, Mon–Fri 8am–8pm, Sat–Sun 9am–5pm (AEST) for identification and security purposes. 

    General enquiries

    If you have a general enquiry, please complete the form below and our customer service team will contact you via email. 

    First name:
    Last name:
    How can we help you?    

    By submitting this form you acknowledge that you have read and accept the privacy statement below.

    Privacy Statement:  The personal information we collect from you on this form will be used to respond to your query, providing you with information about the products and services we offer.  We may disclose your personal information to RAMS franchisees, other members of the Westpac Group, anyone we engage to do something on our behalf, and other organisations that assist us with our business.  Our privacy policy, available at rams.com.au or by calling 137267, contains information about how we handle your personal information.

    We respect your privacy: If you do not wish to receive any further marketing communication from us, please notify us by writing to RAMS Privacy Officer, Locked Bag 5001, Concord West, NSW 2138, or call us on 13 7267 or visit a RAMS Home Loan Centre.

    I would like RAMS and its franchisees to keep me informed about products and services, including via email.