FAQs - Deposit accounts

What is happening at RAMS?

I am experiencing difficult circumstances and seeking support. Can I still get help?

What is happening with my RAMS Action and/or RAMS Saver account?

I have a Home Loan and a RAMS Action and/or RAMS Saver account, am I able to keep my account?

What should I do to get my RAMS Action and/or RAMS Saver accounts ready for closure?

What should I do if I have a RAMS Debit card?

When do I need to withdraw or transfer my money from my RAMS Action or Saver account to another account?

What will happen with any bonus interest entitlements on my RAMS Saver account?

I have reached my daily limits for transferring funds out of my RAMS Action or RAMS Saver account. How else can I access my funds today?

What do I need to do with my direct debit set up from my RAMS Action or RAMS Saver account, and what happens if you close my account before I make alternative arrangements?

I have regular scheduled payments into my RAMS Action or RAMS Saver account. What will happen if you close my account before I make alternative arrangements?

What happens if there are funds in my RAMS Action or RAMS Saver account when you close it?

Do I have to refinance?

Can I vary or convert my loan?

Will there be any change to my interest rate or fees?

I am awaiting a decision regarding a change to my loan; will this announcement impact this?