We’ve announced a Disaster Relief Package to help customers impacted by bushfires. Call 1800 143 075. For Home and Content Insurance claims, call 1300 652 334, 24/7. rams.com.au/disasterrelief
  • RAMS uses cookies on its websites and apps to provide you with a better experience and so we can tailor content for you.

  • RAMS uses cookies on its websites and apps to provide you with a better experience and so we can tailor content for you.

    What are cookies?

    A Cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer, tablet or smartphone) when you  access a website or app. Cookies record information about your visit to our websites, allowing us to remember you the next time you visit and provide a more meaningful experience.  Cookies are also used for profiling activities to measure and enhance the effectiveness of our marketing and in order to improve our services to you. We also use cookies to secure and verify your use of Online Banking. 

    How is your information being collected via cookies? 

    We use cookies to collect personal information directly from you when you interact with us through our public and secured websites, mobile or tablet applications. 

    We use cookies for the purposes outlined in the table below:

     

    Purpose of cookie Description Our grounds for using this type of cookie
    Security Cookies can help secure a users experience by simplifying login, maintaining session integrity or validate content entered into form fields.   We do this to:
    • Comply with our legal obligations outside the EU 
    • Effectively manage our business risks 
    • Verify online banking customers and carry out other essential security checks to offer you a secure and reliable online banking service 
     
    • To comply with EU law
    • Our legitimate interests
     
    Personalise and improve your customer experience Cookies can be used to remember user preferences or understand traffic to web pages.  We do this to:
    • Help us to remember you the next time you visit our websites
    • Help us identify products and services that may be of interest and value to you
    • Tailor digital content to your likely interest
    • Improve the pages or sites visited by making them faster or more efficient
     
    • Our legitimate interests
     
    Measurement and analysis Cookies can be used to collect data about users browsing or location.  This data is stored and analysed by us.  We do this to:
    • Effectively manage our business risks
    • Measure effectiveness of our marketing, including via third parties, in order to improve our services to you 
     
    • Our legitimate interests
     
    Marketing Cookies can be used to launch segment targeted marketing campaigns, promote new services or websites.  We do this to:
    • Determine which products or services may be of interest and value to you and to tell you about them
    • Advise you of new services  or website / app features
     
    • Our legitimate interests
     
    Communication Cookies can be used to send segment or targeted messages to you.  We do this to:
    • Comply with our legal obligations outside the EU 
    • Effectively manage our business risks
    • Send relevant messages to you
     
    • To comply with EU law
    • Our legitimate interests
     

    To find out more about how we treat your personal data and what your rights are in relation to that data, please read our RAMS Privacy Policy and Privacy Reforms pages.

    How to manage or delete cookies

    You can choose to change your browser’s cookie settings via your browser privacy settings, including blocking the use of cookies.  However, if you choose to delete or block cookies, your experience on RAMS websites or applications may be limited. 

    See instructions to manage your preferences for web browsers listed below: 

    Google Chrome 

    Open your Chrome browser > go to Customise and Control Google Chrome > Settings > Main Menu > Advanced > Privacy and Security > Content Settings > Cookies. Then you can choose your settings. For more instructions visit how to adjust cookie settings on mobile devices

    Safari 

    Go to Settings > Safari > Preferences > Privacy. Then you can choose your settings. For more information, including on mobile visit how to adjust cookie settings on Apple devices

    Internet Explorer and Edge

    Open the browser > select Tools > Internet Options > Privacy > Advanced. Then you can choose your settings. For more information visit Microsoft Support

    Mozilla Firefox 

    Open Firefox > select Tools > Options > Privacy >Cookies. You can then choose your settings. For more information visit Mozilla support.