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Identity Verification

Identity Verification Privacy Notice: Detail

Download a copy of our full Identity Verification Privacy Notice (PDF) or contact us for a free printed copy.

This notice sets out how RAMS Financial Group Pty Limited, Westpac Banking Corporation, as credit provider for RAMS Home Loans, and our Australian related body corporates (Westpac Group, we, us, our) collect, use, store and disclose personal information you give us when we verify your identity (and the identity of your child, where applicable) electronically, including using automated biometric verification technology. In Australia, the Westpac Group includes Bank of Melbourne, Bank SA, St George Bank and XYLO (each a part of Westpac Banking Corporation), RAMS Financial Group Pty Ltd, Capital Finance Australia Limited and BT. For more information about Westpac Group, please refer to our Privacy Statement.

What information we collect

We may collect the following information:

  • full name;
  • residential address;
  • date of birth;
  • identity information, including government identifiers (e.g., passport number, driver’s licence number, Medicare number or other government identifiers);
  • copies of identity documents (such as scans or photos of passports, driver’s licences or Medicare cards) including any sensitive information such as health information or information about your ethnicity which appears on your identity documents, for example, information about driver aids or vehicle modifications;
  • sensitive biometric information, such as facial images; and
  • information about your phone’s operating system, IP address, geolocation data (where you provide permission in your device settings) and your network provider or ISP

Why we collect identity information

We collect this information to:

  • verify your identity (and the identity of your child, where applicable) and comply with our customer identification obligations as required and authorised by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
  • meet verification of identity requirements under Australian states and territories real property and electronic conveyancing laws;
  • prevent, detect and investigate suspicious, fraudulent, criminal or other activity that may cause you, us or others harm, including in relation to our products and services;
  • process your application; and
  • provide and manage your product or service.

You are not required to provide us with your identity information online.

If you do not wish to provide your identity information online, you can attend a branch with your identity documents to verify your identity. If you do not verify your identity either online or in a branch, we will need to reject your application and will not be able to provide, or continue to provide, you with our products or services.

Who we share your identity information with and why

We may share some or all of your identity information with one or more of the following third parties:

  • when we verify your identity by accessing and using the Australian Government’s Document Verification Service (DVS):
    • our service providers and their systems, including approved Document Verification Service (DVS) gateway service providers, who access and use the Australian Government’s DVS on our behalf to confirm whether the identity information you have provided matches the information held by government bodies. These service providers may use the results of any verification assessment to assist with monitoring and improving the services they provide to us (such as checking for systems outages and rectifying errors) and may share these results with us.;
    • government bodies and database owners (listed below under the heading ‘Government bodies and database owners') to confirm whether the identity information you have provided matches the information they hold. Where you have provided information from an identity document issued by a New Zealand government body, information will be transferred between Australia and New Zealand to make an information request and receive an information match result;
  • credit reporting bodies, including Equifax Australia Information Services and Solutions Pty Limited ABN 26 000 602 862 (EAISS) and/or Experian Australia Credit Services Pty Ltd ABN 12 150 305 838 (Experian). We only share identity information (your name, date of birth and residential address) which is a type of credit information with these credit reporting bodies for the purpose of assessing whether those details match (in whole or in part) the personal information held by them. EAISS and/or Experian may prepare and provide us with a verification assessment by using your personal information that we provided them, and the personal information already held by them (including personal information of other individuals). See also 'Dealing with credit information’ below.
  • service providers who help us process and assess your personal information, including any sensitive information (such as photos or video recordings of your face), to verify your identity as part of your application for a product or service.
  • other members of the Westpac Group, anyone we engage to do something on our behalf, and other organisations that assist us with our business for the purposes set out in this notice.
  • government bodies and regulators in Australia, and in some cases offshore, where we are obliged to disclose personal information as a provider of financial services. Where we are required to disclose information to foreign government bodies or regulators, we are not able to ensure that those bodies or regulators comply with Australian privacy laws, although they may be governed by their own privacy laws.

Dealing with credit information

The use and disclosure of your information for the purpose of verifying your identity will not be recorded as an enquiry on your consumer credit report or affect your credit score. Our Privacy Statement explains our handling of your information if you apply for credit.

Our Privacy Statement

This Privacy Notice should be read together with our Privacy Statement, which includes further information about how we handle your personal information, including:

  • our Statement of Notifiable Matters which has important information about your rights to direct a credit reporting body to limit the use of your information for marketing purposes and how to obtain the policies of credit reporting bodies about their management of credit information;
  • additional reasons why we hold, use and disclose your personal information;
  • sharing your personal information overseas;
  • how you can contact us, access or correct the personal information you provide to us or complain about a breach of your privacy.

Our Privacy Statement is available on our website or by calling 13 RAMS - that’s 13 7267 to request a hard copy.

Government bodies and database owners

The databases, organisations, Commonwealth, State and Territory Government bodies that we may use and access to complete identity verification include the following:

Equifax and/or EAISS owned and/or managed databases

  • Consumer Credit Report
  • Commercial Credit Report
  • Equifax Public Records
  • National Tenancy Database
  • Insurance Reference Database
  • Equifax Phone Number Directory

Experian owned and/or managed databases

  • Credit File Header Data

Government Bodies

  • Services Australia - Medicare
  • Department of Foreign Affairs and Trade - Australian Passport Office
  • Department of Home Affairs - Visa Entitlement Verification Online
  • Australian Electoral Commission - Commonwealth Electoral Roll
  • National Exchange of Vehicle and Driver Information operated by Austroads Pty Ltd on behalf of State and Territory driver licensing authorities
  • State and Territory Registries of Births, Deaths & Marriages

Private sector organisations

Third party databases that hold your personal information for purposes including, but not limited to, payroll information and/or superannuation contribution information provided by your employer(s).

Centrix Group Limited (an approved intermediary for the New Zealand Government’s Confirmation Service)

  • New Zealand Transport Agency (Driver’s Licence)
  • New Zealand Department of Internal Affairs (Birth Certificate)
  • New Zealand Department of Internal Affairs (Citizenship)
  • New Zealand Department of Internal Affairs (Passports)


Privacy Statement 

Our Privacy Statement explains how we collect and handle your personal information, why we collect and use it, and the types of organisations we share it with (which may be located outside of Australia). It also explains how you can request access to, or correction of, the information we hold about you, and make a complaint about how we handle your personal information.

Supplementary Privacy Notices

Our supplementary privacy notices provide additional information specific to a particular collection of your personal information (including sensitive information, such as health or biometric information). For example, if we verify your identity electronically.