• Supporting Indigenous Australian customers, people and communities to prosper and grow   

    Why is this important?

    No other culture has a history as long as Australia's Aboriginal and Torres Strait Islander peoples - the oldest continuous living culture on the planet. That is something in which all Australians can take pride.

    Yet striking disparities persist between Indigenous and non-Indigenous people in Australia. This is particularly true in the areas of health, economic inclusion and empowerment. We believe we have a responsibility to use our skills and our connections in partnership with Indigenous Australian people to help bridge these disparities. 

    By partnering with Aboriginal and Torres Strait Islander people, customers and communities we can help to shape a nation in which Indigenous and non-Indigenous Australians share social and financial equity. In doing so, we'll contribute positively to the national economy for the benefit of all Australians.

    Information on Services

    My identification Do you need an interpreter?
    My nearest RAMS Home Loan Centre My nearest Westpac branch
    FAQs Feedback and complaints

    Contact us

  • Call 13 RAMS,
    that's 13 7267

    Mon–Fri 8am–8pm, Sat–Sun 9am–5pm (AEST)

    If you're overseas please call +612 9647 6967

    RAMS Head Office

    Level 12, 321 Kent Street
    SYDNEY NSW 2000 


    RAMS Financial Group Pty Ltd
    Locked Bag 5001
    Concord West, NSW 2138


    1300 656 728

  • Media enquiries:

    For journalists only: 

    Westpac Media Relations can’t assist with customer account queries or advertising enquiries.

    ASIC’s Reference Checking and Information Sharing Protocol

    For reference requests and enquiries, please email us at
    referenceprotocol@rams.com.au.  See below for more information.

  • Feedback and complaints

    At RAMS we welcome your suggestions, compliments and complaints as an opportunity to improve our service, provide feedback to our staff and put things right when we have let you down. 

    National public holiday hours

    New Years Day    9am – 5pm
    Australia Day    9am – 5pm
    Good Friday    9am – 5pm
    Easter Monday    9am – 5pm
    ANZAC Day    9am – 5pm
    Christmas Day    Closed
    Boxing Day    9am – 5pm