1. RAMS
  2. FAQs
  • At RAMS, we are here to help you every step of the way. Check out our frequently asked questions below.  If you don't find what you are looking for, please contact us.

  • Home loans

      • If you are over 18 and can meet RAMS' lending guidelines, any Australian Resident can apply for a RAMS home loan.

      • Yes, all RAMS home loans are transportable when simultaneous settlement of sale and purchase occurs. This means you can save on set-up fees and you may also save on stamp duty.

      • If you want to apply for a home loan, locate your nearest RAMS Home Loans Centre, call 13 RAMS, that's 13 7267 or fill in our online enquiry form, to be put in touch with a RAMS Home Loan Specialist.

        See our Contact us page for opening hours and mailing address.

      • You can arrange to see a home lending specialist at your local RAMS Home Loans Centre or call 13 RAMs, that's 13 7267 to arrange for a RAMS Home Loans Specialist to call you.

        See our Contact us page for opening hours and mailing address.

      • RAMS can apply for the First Home Owners' Grant on your behalf, you simply need to submit the completed application and supporting documentation. If approved, we then make the First Home Owner Grant funds to you available at settlement.

      • The First Home Owner Grant is payable per property purchase, not per individual. So if you are both eligible for the Grant and you purchase your first home together, you will only receive one payment.

      • Costs vary depending on the RAMS home loan you choose (see individual home loans for details) and the amount you borrow. In addition to application, valuation and settlement fees, you need to allow for RAMS' fees, Stamp Duty and solicitor's fees. Use our Calculators to find out how much stamp duty you’ll pay in your State or Territory.

      • If you are considering taking out a new RAMS home loan, you can compare interest rates and loan features here.

        If you are an existing customer, please contact us on 13 RAMS, that’s 13 7267 for details of your existing home loan

        See our Contact us page for opening hours and mailing address.

      • Depending on your circumstances and the home loan you have applied for, you will generally need to supply the following:

        • Completed and signed RAMS Standard Application Form
        • 100 Point Check AML Customer Identification Checklist (with accompanying identification) per applicant
        • First Home Owner Grant application (if you're a first home buyer)
        • Signed copy of Contract of Sale (required for purchase only)
        • 6 Months Home Loan Statements (required for refinance only)
        • Rates Notice for existing property used as security (required for refinance/equity releases only)
        • Copy of last 3 months’ loan statements for any loan to be paid out (required for loan consolidation only)
        • Evidence of income – most recent payslip or letter from employer detailing conditions and most recent group certificate.

         

      • Contact us on 13 RAMS, that's 13 7267, and speak to one of our consultants about your situation.

        See our Contact us page for opening hours and mailing address.

      • If you have a variable rate loan and interest rates go up or down, we will recalculate your minimum repayment based on the new rate. We will write to you to advise your new minimum repayment. If you have a fixed rate loan, your rate and repayments will not change during the period of the fixed rate agreement.

      • What is FATCA?

        The Foreign Account Tax Compliance Act.

        This is legislation intended to help the US tax revenue service (IRS) collect tax from US residents living abroad.

        It requires all financial institutions to identify and report customers who may be US residents for taxation purposes to the Australian Tax Office. The ATO reports this information to the US Government (IRS).

        How can the US do this?

        Although this was a US initiative, the G20 supports it and intends to drive a worldwide program that has similar aims

        Countries around the world, including Australia, are planning to or have already entered into bi-lateral agreements with the US to support the FATCA regulations.

        What does the statement on this form mean?

        The statement assumes that you are not a US resident for tax purposes unless you call us to tell us otherwise.

        Why are you (RAMS) doing this?

        RAMS is owned by Westpac which operates and serves customers around the world and supports international efforts to reduce tax avoidance. It is essential that we meet international regulatory requirements.

        Are other banks doing this?

        Financial institutions and customers who don't register to participate with the Foreign Account Tax Compliance Act may face financial implications.

        We understand that most banks are registering; however, you should check with any that are relevant to you to verify.

        What if I don't self-certify?

        That's not a problem; however we suggest you contact a taxation professional to discuss your specific circumstances. If we do have evidence on file that suggests that you may be US, we will contact you directly to confirm.

        What happens if I am US but I don't tell you?

        We aren't able to give advice of that nature and suggest you contact a taxation professional to discuss your specific circumstances. If we do have evidence on file that suggests that you may be US, we will contact you directly to confirm.

        I need more information about FATCA?

        RAMS Foreign Tax Operations: 1300 725 863

        Or writing to us at:

        RAMS Foreign Tax Operations
        GPO Box 4008, Sydney 2000

      • A deposit bond is a simple cost-effective way to cover the deposit on a property purchase when you do not have immediate access to cash, but have finance approved. The value of the bond is equal to the required deposit. A deposit bond can be particularly useful if you are buying at auction. See Deposit Bond for more information.

      • A pre-approval is an approval that is given confirming that you can afford the loan based on your current circumstances. It is subject to conditions, for example, acceptable security and verification of income, and is not binding on RAMS. It is usually given before you have found a property.

      • The RAMS Parental Leave option is available on most home loans (excludes line of credit and fixed rate home loans).  It allows you to reduce your principal and interest repayments by up to half on your eligible loan for up to 6 months – to a maximum of 12 months over the life of your loan.

        This option is available for eligible customers taking parental leave.

      • Contact us on 13 RAMS, that’s 13 7267, for information on how to apply for RAMS Parental Leave option.

        See our Contact us page for opening hours and mailing address.

      • RAMS' BSB number is 032-885.

      • RAMS Risk Fee is paid by the borrower (you) and covers the lender in the event of loan default or if the house is sold for less than the amount owed under the mortgage. Many lenders charge mortgage insurance in these circumstances, however RAMS charges a risk fee.

        RAMS' Risk fee is levied on full doc loans, where the loan is more than 80% of the value of the property, or if the loan is over $1.5 million.

      • Stamp Duty is a state government duty payable when a property is purchased or transferred. Stamp Duty is calculated on the purchase price of the property and is paid by the buyer. Each State and Territory has a different rate of duty. Check out the RAMS Stamp Duty calculator to work out how much Stamp Duty will be payable on your property purchase.

      • You must be employed for a minimum of 6 months before RAMS will consider you for a home loan.

      • You will receive statements detailing all the transactions on your home loan for the statement period. Statement frequency will vary depending on the type of home loan you choose, so check individual product features for details.

      • These are transactions that are electronically debited from or credited to your loan (e.g. salary payments by wage instruction, credit card bills paid by direct debit, dividend and government payments by direct credit). You have an unlimited number of direct entries on your account which are free.

      • RAMS offers a full range of home loan products catering for most customer requirements.

      • The sooner the better! You can make a deposit to your loan as often as you like. Interest is calculated on the daily balance of your loan, so you will benefit every time funds are deposited.

      • Your loan needs to be drawn down before we can order these items. You will receive these within a maximum of 10 working days from the date we settle your home purchase or loan refinance. If you don’t receive them within this timeframe, please contact us on 13 RAMS (13 7267).

        See our Contact us page for opening hours and mailing address.

      • RAMS Home Loans is owned by Westpac Banking Corporation, one of the most secure banks in the world with a strong deposit base that has been built up over 200 years in the business.

      • Yes. Register for myRAMS and you can view specific home loan account information, your transaction history and balances on-line, at any time.

        Currently myRAMS is available to individuals only, not companies or trusts etc.

      • Yes, you can apply for a RAMS home loan with other borrowers.

      • Our home loan accounts are set up so that each borrower may authorise a redraw or undertake any other activity in respect of the home loan. Each borrower and any guarantors will be liable even though they did not know about or agree to the transaction.

        If you want an account where all of you will need to sign before funds can be withdrawn, you’ll need to ask us to set this up. However, if you do, some account features may not be available (eg card access and myRAMS).

        For assistance, contact us by calling 13 RAMS, that’s 13 7267.

      • Yes. All RAMS home loans have a redraw facility. Minimum amounts and in some cases, fees may apply, so check individual product features for full details,applicable fees and conditions.

      • Unfortunately this isn’t possible. To discuss your options to deposit funds to your loan, please call 13 RAMS, that's 13 7267.

        See our Contact us page for opening hours and mailing address.

      • Yes, you can make extra repayments on all RAMS home loans. However the terms and conditions relating to extra repayments vary depending on the RAMS home loan you choose, and whether you select a fixed or variable interest rate. So please see individual products for full details.

      • This will depend on the type of ATM you use. Some new ATM’s provide loan and redraw balances and others will provide only your loan balance.

      • Your loan will accept direct debits from any financial institution within Australia. You will need to contact your credit card provider to ascertain if this payment method is possible.

      • Yes, however, if your loan is currently in a fixed rate period, break costs may be payable. Check your loan agreement for details.

      • Yes, minimum loan amounts may apply to each loan.

      • Yes, minimum spilt amounts may apply.

      • Yes you can, subject to any product restrictions. To discuss your options, please contact your nearest RAMS home loan centre or contact us on 13 RAMS, that’s 13 7267.

        See our Contact us page for opening hours and mailing address.

      • It depends on the type of RAMS home loan you currently have. To discuss your options, please contact your nearest RAMS home loan centre or call the RAMS Customer Service team on 13 RAMS, that’s 13 7267.

        See our Contact us page for opening hours and mailing address.

      • No, RAMS does not insist on life insurance.

      • No, RAMS does not currently offer a RAMS credit card..

      • Yes, a repayment holiday option is available on most RAMS home loans. If you have built up extra funds in your home loan account, the repayment holiday option allows you to stop repayments for a period of time. (Your repayments are taken out of the extra funds, until the extra funds are used up).

      • Yes, RAMS offers bridging loans.

      • Yes. RAMS offers a construction option on many of its loans.

      • Yes. RAMS offers a choice of fixed rate home loans. All RAMS fixed rate home loans allow you to select a fixed rate term of 1, 2, 3, 4, 5 or 10 years.

      • RAMS offers an Interest Only option on all its home loans. RAMS Full Feature, RAMS Investor, RAMS Essential Home Loan, and all RAMS Fixed Rate home loans are available for investment purposes with up to 10 years interest only repayments (see individual products for details). RAMS also offers evergreen line of credit home loans with interest capitalisation, with no need for regular repayments if you’re below your credit limit.

        • To purchase a residential property in which you plan to live
        • To purchase a residential property in which you plan to live
        • To purchase a residential property for investment purposes
        • To refinance an existing home loan
        • To refinance an existing home loan and consolidate other debts
        • For investment purposes
        • To release equity in an existing property
        • For some business purposes (if the business purpose component of the loan application, or any individual loan split, is not more than 50% of the total loan amount or individual loan split amount). 
        • To purchase land and construct a dwelling
        • To refinance an existing loan from another loan provider and construct a dwelling (excludes partly completed construction loans)
        • To finance the construction of a dwelling on existing land
        • To conduct major renovations to a new or existing property.

        If your requirements are not listed above, please contact us to discuss your situation and requirements. All RAMS home loans must be secured against residential property or land. Whilst we will normally lend against a number of property types, we generally cannot lend against:

        • Converted motels and hotels
        • Serviced apartments (not located in a capital city)
        • Property over 50 hectares
        • Commercially zoned property
        • Studio apartments

      • There are a number of options available:

        • Your debit card enables you to utilise EFTPOS (which is available at most retailers) for purchases and cash withdrawals.
        • Use your debit card to obtain cash through any ATM where the “Cirrus” logo is displayed.
        • You can withdraw money over the counter at over 3,300 Australia Post outlets displaying the Bank@Post sign.
        • Use your cheque book to make purchases.

        Your home loan has a total of 25 free transactions per month across all access methods (except direct entry transactions which are unlimited). If the access method is via ATM, the free transactions relate only to Westpac, St George (excluding St George ATM’s in BP Service Stations), Bank of Melbourne or BankSA ATM’s. Other institutions may charge a fee for use of their ATM’s, payable in addition to fee for transactions over free threshold. Please refer to your loan agreement for details.

      • Contact us on 13 RAMS, that’s 13 7267, for information on how to take up a RAMS Repayment Holiday Option.

        See our Contact us page for opening hours and mailing address.

      • There are two options:

        • You can complete a “Standing Order” form. This will be forwarded to you shortly after your loan is drawn / settled. Alternatively, you can set up a Standing Order (Regular Redraw) by visiting www.rams.com.au and selecting myRAMS or contact us on 13 RAMS (13 7267). Standing Orders can be established for one off or regular transfers (e.g. repayments on another loan).
        • You can authorise another financial institution to debit the funds from your loan. To find out how, please contact the financial institution you wish your funds to be transferred to. You will need to complete one of their direct debit forms.

        See our Contact us page for opening hours and mailing address.

        • A Wage Instruction form is included in your pack. You need to give this form to your employer who will arrange for your salary to be credited to your loan.

        • RAMS can apply for the First Home Owners' Grant on your behalf, you simply need to submit the completed application and supporting documentation. If approved, we then make the First Home Owner Grant funds to you available at settlement.

        • You can initiate closure of your RAMS home loan by calling us on 13 RAMS, that’s 13 7267. We’ll then walk you through the process and provide you with the necessary forms for you to complete.

          See our Contact us page for opening hours.

        • This service is available at most Australia Post outlets displaying the Bank@Post sign. You need to complete a deposit slip, swipe your debit card through the PinPad at the counter, press savings and enter your PIN. The operator will provide you with a receipt.

        • You should always check the accuracy of transactions appearing on your statements and in myRAMS. This will help you identify any unusual activity or transactions you do not agree with.    

          If you disagree with a transaction on your account, you have the right to dispute this transaction with us. To do so, please call 13 RAMS that’s 13 7267 or, if you’re overseas, please call +61 2 9647 6967.

        • Simply enter your postcode or select a state and region to find the RAMS home loans centre nearest you.

        • Most RAMS home loans allow extra repayments to be made by BPAY, direct transfer or cheque deposit. If you have a debit card on your loan you can also make deposits through AusPost.

          Cheque deposits can to be posted to:
          RAMS Financial Group Pty Ltd Locked bag 5001, Concord West NSW 2138.

          Remember to write your home loan account number on the back of your cheque.

        • You can send a cheque to RAMS via Locked Bag 5001, Concord West NSW 2138 or deposit funds at any Australia Post outlet displaying the Bank@Post sign. You may also visit www.rams.com.au and selecting myRAMS or contact RAMS Customer Service Team on 13 RAMS (13 7267) and arrange for your funds to be debited from your bank account (we can only provide this service if you have previously supplied us with a direct debit authority on your bank account).

          See our Contact us page for opening hours and mailing address.

        • Interest is calculated on the closing daily balance – you only ever pay interest on what you owe at the end of each day. So if your home loan offers the flexibility to make additional repayments, any extra payments you make save you interest. This could save you thousands of dollars over the life of the loan.

        • Westpac owns RAMS and provides the financial backing and support. However, RAMS operates separate distribution channels, branding, products and pricing and has its own dedicated originations services and management team. Therefore, customers have the security and stability of a bank with the down to earth, flexibility and innovation of dealing with a non-bank.

        • In most cases your home loan manager will be able to give conditional pre-approval within 24 to 48 hours. How quickly you get full approval depends on you providing the necessary documentation to support your application and RAMS getting a valuation of the property.

        • A pre-approval is valid for 3 months from the date of issue.

        • The minimum loan amount varies by product, see individual home loans for details. There is no maximum loan size for RAMS loans, however, the actual amount you can borrow depends on your individual financial circumstances.

          Check out RAMS calculators to get an estimate of what RAMS will lend you. For a more accurate estimate make an appointment with one of our home loan specialists – they can even arrange a home loan pre-approval to give you the confidence needed to bid at an auction.

        • A great no deposit home loan is RAMS Fast Track. You can borrow up to 110%1 of the full purchase price (or valuation if lower) and save thousands in mortgage insurance costs. A guarantor simply needs to provide RAMS with a limited guarantee supported by either a first registered mortgage or in a limited number of circumstances a second mortgage2 over their property, for the amount you need to borrow over 80%3 of the property value, and you won’t be charged a cent in lender’s mortgage insurance.

          With RAMS, if you have the deposit, you can borrow up to 95%5 of the full purchase price (or valuation if lower) for owner occupier loans when making principal and interest repayments. You need to make sure you can show genuine savings, that you can afford the repayments and have funds to cover the transaction costs such as RAMS fees, legal fees, statutory charges such as stamp duty and a deposit bond if required.

          It’s easy to find a RAMS home loan that’s best suited to your needs. 

          1LVR of 110% of purchase price is only applicable where the loan purpose includes both consolidation of other debts and renovations or home improvements. 

          2Second mortgage will only be accepted if the first mortgage is held with the Westpac Banking Group.

          3Funds required for renovations/ home improvements must be evidenced by a fixed contract. For loans up to $1.5 million. Fees, conditions and limitations apply. Subject to RAMS normal lending criteria.

          5Fees, conditions and limitations apply. Subject to RAMS normal lending criteria. The product conditions set out in this document apply to loans available through RAMS Home Loan Centres. Different product conditions may apply to loans available through RAMS accredited brokers. Funds to cover transaction costs and deposit required. Subject to loan serviceability. Maximum LVR of 90% for investment loans and loans making interest only repayments including lenders mortgage insurance (LMI).

           

        • Line of Credit loans – You must make a repayment immediately at any time your loan balance exceeds your available credit limit. You must monitor your account to ensure you remain within your available credit limit. In addition, a statement will be mailed to you quarterly. The statement is produced quarterly but you can request it monthly by calling RAMS Customer Service Team on 13 RAMS (13 7267).
          Other transactional loan types - Details of your first repayment and when it is due are outlined in your settlement letter. 

          See our Contact us page for opening hours and mailing address.

        • For full conditions and eligibility requirements, please speak to your legal representative, or visit your local State / Territory Revenue Office website:

          ACT: http://www.revenue.act.gov.au/

          NSW: http://www.osr.nsw.gov.au/

          NT: http://www.treasury.nt.gov.au/

          QLD: https://www.osr.qld.gov.au/

          SA: http://www.revenuesa.sa.gov.au

          TAS: http://www.sro.tas.gov.au

          VIC: http://www.sro.vic.gov.au

          WA: http://www.finance.wa.gov.au

        • The Stamp Duty payable on a property purchase depends on a number of factors including which State you purchase in, whether or not you are a first home buyer and whether or not you are going to live in the property.

          Check out the RAMS Stamp Duty calculator to work out how much Stamp Duty will be payable on your purchase.

        • Your minimum repayment is calculated by working out what amount needs to be paid to reduce your loan balance to zero over the term of your loan. This amount may vary if you decide to make extra repayments. Check out RAMS' Repayments Calculator or all our calculators to estimate payments based on loan term, amount and interest rates.

        • Call 13 RAMS (13 7267) immediately and follow the voice prompts. If you are overseas the number to call is +61 2 96476967. You can report your debit card lost or stolen 24 hours a day, 7 days a week.

          See our Contact us page for opening hours and mailing address.

        • Cheques deposited via Bank@Post take 7 business days to clear. Cheques posted to RAMS take 5 business days to clear from the date the cheque was deposited to your loan.

        • Dealing with bereavement and the management of a Deceased Estate is a difficult time. We know you can feel pretty overwhelmed. We are here to help.

          Here’s a step-by-step guide to make things as straightforward as possible.

          If you wish to speak with someone, we have a specialist team who can provide guidance about the process and how to manage settling the estate. Please call us on 13 RAMS, that’s 13 7267 or, if you’re overseas, please call +61 2 9647 6967. See our Contact us page for opening hours.

    • Direct debits

        • A Direct Debit is a contract between an account holder and a merchant/company. The agreement allows the merchant/company to automatically debit funds from the account holder’s nominated account (using the BSB and account number) as per the terms and conditions of the Direct Debit Request Service Agreement. It appears on the transaction account statement as Payment by Authority (along with the service provider’s name).

        •  Download the Direct Debit form.Once completed, please send it to:

          RAMS Financial Group Pty Limited, Locked Bag 5001, Concord West NSW 2138.

          For further information, call 13 RAMS, that’s 13 7267.

          See our Contact us page for opening hours and mailing address.

        • You can contact us and request that we send a cancellation request on your behalf, and if needed, block any further payments.

          Alternatively, Direct Debits can be cancelled with the merchant/company they were established with. This will ensure the payment is cancelled within the conditions of the agreement. 

          Please note, unlike Direct Debits, we are unable to cancel a regular payment (also known as a Recurring Payment set up by you using myRAMS) on your behalf. The Recurring Payments can be amended/cancelled by you using myRAMS. For any further assistance on how to amend/cancel Recurring Payments on myRAMS, please call us on 137267. 

        • Any changes that you would like to make are subject to the Terms and Conditions of your account. You need to give us at least 7 days’ notice before your next scheduled repayment for any of the following: 

          • stopping an individual repayment;
          • deferring a repayment;
          • suspending future repayments;
          • cancelling the repayments completely; or
          • altering the repayment amount or repayment details. 

          You can make all of these changes by calling us on 13 RAMS, that’s 13 7267. You may also stop an individual repayment or cancel your Direct Debit Request by contacting your financial institution where your nominated account is held.

        • To make a change to Direct Debit payment arrangements you will need to contact the merchant/company.

        • It is your responsibility to ensure that you have sufficient available funds in your nominated account when payments are due to be withdrawn. If there are insufficient available funds in the account, a direct debit payment will be rejected. If the payment dishonours, you are required to contact the merchant to discuss alternate payment options.

        • Some merchants/companies will use a third party company to process their Direct Debit payments. You may find the transaction will appear on your statement in the name of the debiting company rather than the merchant on the agreement.

          If you contact the debiting company they can provide more information about who they are debiting on behalf of. 

          If you still don’t recognise the Direct Debit please call us on 137267.

        • A regular payment established by a customer using myRAMS to pay anyone is referred to as a Recurring Payment.

          RAMS debit cards do not have the functionality to set up recurring payments.

          It is your responsibility to ensure that you have sufficient available funds in your chosen account when payments are due to be withdrawn.

        • You can use myRAMS (desktop or via the myRAMS app) to set up a payment to repeat on a regular basis, for the same amount and a specific frequency.

          Recurring Payments is a way to make a payment for a set amount and must be paid on a regular interval. You can create a Recurring Payment for BPAY® and Funds Transfers and these can be set up for an exact number of occurrences, for a certain date OR until it's cancelled.

          It’s important to note that you will not be able to set up a Recurring Payment for billers who issue a new Customer Reference Number each time they issue you a bill.

           Please note RAMS debit cards do not have the functionality to set up a Recurring Payment using the card number. 

          Once a Recurring Payment has been established you can cancel it at any time. You can also change the amount, or place the payment 'on hold' / 'resumed'.

          To set up a Recurring Payment in myRAMS:

           

          1. Sign in to myRAMS
          2. Select the ‘Scheduled Transactions' from the top right Menu tab “Transfer & Pay”
          3. Select “Regular” option in the Payment details section to set up a Recurring Payment 

           

          To set up a Recurring Payment in myRAMS Mobile:

           

          1. Sign in to myRAMS Mobile 
          2. Tap “Move Money” from the bottom menu
          3. Under “When” option select “Regularly”
          4. Complete the details under “How often, Starting and Repeat Until” sections 

           

          For further assistance on how to set up a Recurring Payment on myRAMS, please call us on 137267. 

        • You can only update the amount of the Recurring Payment. If you need to change any other details (e.g. payee information, descriptions, frequency), you’ll need to cancel and create the Recurring Payment again with the new information.

    • Savings and transactions

        • Yes, RAMS accounts are covered under the Government guarantee, as RAMS accounts are issued by Westpac Banking Corporation.

        • There are currently no fees or charges on a RAMS Saver account.

        • Yes, you can access myRAMS using certain mobile phones (once you have completed the new user process using a computer). You can find out if your mobile phone supports myRAMS by calling 13 RAMS, that’s 13 7267.

          See our Contact us page for opening hours and mailing address.

           

        • Yes. You can access information about your joint account by logging into myRAMS.

        • The default 'Pay Anyone' daily limit is $5,000 per customer per day in total across all your accounts. The default limit can be changed to a minimum of $1,000 up to a maximum of $50,000 per customer per business day (options are $1,000, $2,000, $5,000, $10,000, $20,000, $30,000, $40,000 and $50,000). If you wish to change the daily limit you will need to login to myRAMS. You will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can change your daily transfer limit.    

          Please Note: If you have any scheduled future dated payments set up before you reduced your daily limit that exceed your new daily limit these payments will be processed on the due date (as long as there are sufficient funds in your account). If you want these future dated scheduled payments to fall within your new daily limit, then:    

          • For future transfers - go to “Transfers” in the left hand menu, then “Future Transfers” and edit the payment amount to fall within your new daily limit  
          • For future dated BPAY – go to “BPAY” in the left hand menu, then “Future Payments” and edit the BPAY amount to fall within your new daily limit    

          You cannot change your daily limit over the phone.    

          Should you need to transfer more than $10,000 you can call RAMS on 13 RAMS, that’s 13 7267, provided the payee is already in your “pay anyone” list.  If you want to transfer funds via the Customer Support Centre you must first have set-up the account you wish to transfer to via myRAMS. To do this simply login to myRAMS, go to the ‘Transfers” tab on the left hand menu, then click on “Manage Payees” and click on “Create New Payee” and follow the prompts.  

          See our Contact us page for opening hours and mailing address.

           

        • Yes. You can cancel a future dated transfer, one business day before the transfer is due (i.e. transfers not due for payment today). To cancel a payment or transfer simply login to myRAMS, and select “Transfer Money”, then go to “Future transfer” menu to cancel the payment or transfer.

          Once a payment or transfer is made we are unable to stop that transaction.

        • Yes. You can have your salary paid into your RAMS Saver account. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Saver account number.

        • Cash deposits are not allowed. However, you can deposit funds into your RAMS Saver by:

          •  Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Saver account number.
          •  Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Saver. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Saver account number.
          •  Cheque – you can deposit a cheque payable to the account holder(s) and drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:  
          RAMS Deposits
          Locked Bag 5001
          Concord West NSW 2138

        • Yes. You can post a bank or personal cheque payable to the account holders (for joint accounts the cheque must be payable to one or both of the account holders) and drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:

          RAMS Deposits
          Locked Bag 5001
          Concord West NSW 2138

        • RAMS does not have any branches. However you can deposit funds into your RAMS Saver by:

          • Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Saver account number.
          • Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Saver. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Saver account number.
          • Cheque – you can deposit a cheque payable to the account holder(s) and drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:

          RAMS Deposits
          Locked Bag 5001
          Concord West NSW 2138

        • You cannot authorise another person, who is not a joint account holder, (for example your accountant) to operate your RAMS accounts.

        • Yes. You'll need an Australian mobile phone which is registered to your RAMS accounts. You’ll also need to enable global roaming on your Australian mobile phone. Contact your service provider to arrange this.

        • Yes. You can modify a future dated transfer or payment, no later than one business day before the transfer is due (i.e. transfers not due for payment today). To modify a future transfer or payment simply login to myRAMS, and select “Transfer Money”, then go to “Future transfer” menu to modify the payment or transfer.

        • Yes, you can open an account with one other individual.

        • Our joint accounts will automatically allow both account holders to take money out of the account without needing permission from the other person.

          If you want to set up your account whereby both account holders will need to agree to all withdrawals on the account, you’ll need to ask us to set this up. However, if you do, some account features may not be available (eg access via myRAMS). For assistance, contact us by calling 13 RAMS, that’s 13 7267. 

        • No, you cannot open a RAMS Saver if you are a non resident.

        • Accounts cannot be opened in the name of a business or company, in the name of a trustee of a trust or a superannuation fund, on behalf of a deceased estate, or pursuant to a power of attorney.

        • Yes, you can open a RAMS Saver account if you are not an existing RAMS customer.

        • Yes you can, by ringing RAMS Customer Service Team on 13 RAMS, that's13 7267.

          See our Contact us page for opening hours and mailing address.

        • Direct debit facilities are not available on RAMS Saver.

        • You cannot send funds from an overseas bank account into your RAMS Saver.

        • Yes. You can create a regular transfer at any time via myRAMS. To do this, login to myRAMS and select “Transfer Money” on the menu to transfer funds.

        • Automatic Savings Plans are not available.

        • Yes, you can open multiple RAMS Saver accounts – one for each of your savings goals. You can also provide a nickname for each of your accounts. Simply login to myRAMS and open your new account.
          Please note that you can open up to a maximum of 10 deposit accounts in total (inclusive of joint accounts) across the RAMS deposit product range (for RAMS Action or RAMS Offset accounts you can only link one RAMS Action or RAMS Offset account to an eligible home loan).

        • You can only transfer money to an Australian bank account.

        • BPAY is not available on RAMS Saver Accounts. 

        • Yes. RAMS Saver allows 'Pay Anyone' access which enables you to transfer funds to any other RAMS account(s) and any other Australian financial institution. View more information about myRAMS.

        • Yes. If you opened your deposit account on and from 12 May 2012 you will automatically receive electronic statements (e-Statement). RAMS will advise you via email when you e-Statement is available for viewing via myRAMS. You should keep your email address in myRAMS up to date to ensure you receive this and other important notifications promptly.
          If you opened your deposit account prior to 12 May 2012 or you hold a home loan account, you can opt-in for e-Statements online via myRAMS. Simply login to myRAMS, then click on “Statements” then “Statement Options” and follow the prompts.

        • Cheque books are not available with a RAMS Saver account.

        • Each time you open an account that earns interest, you’ll be asked if you wish to provide your TFN if not already provided. Where your TFN has been provided it will be applied to all your accounts. Providing us with your TFN is advisable but not compulsory. However, if you choose not to provide it, we are required to deduct withholding tax at the highest marginal tax rate – plus the Medicare Levy.

        • No, there is no need to set up a linked account. However, when you transfer funds for the first time to someone new you’ll need to confirm the one time password that we’ll send to your Australian mobile phone via SMS.

          In addition, if you want to transfer funds via the Customer Support Centre you must first have set-up the account you wish to transfer to via myRAMS. To do this simply login to myRAMS, go to the ‘Transfers” tab on the left hand menu, then click on “Manage Payees” and click on “Create New Payee” and follow the prompts.


           

        • If you're calling from outside of Australia, please call us on +612 9647 6967 

          See our Contact us page for opening hours and mailing address.

        • RAMS does not have any branches and you cannot deposit money into y our RAMS Saver account at a RAMS Home Loan Centre. However you can deposit funds into your RAMS Saver by:

          • Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Saver account number.
          • Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Saver. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Saver account number.
          • Cheque – you can deposit a cheque payable to the account holder(s) and drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:

          RAMS Deposits
          Locked Bag 5001
          Concord West NSW 2138

          Note: Regular payments cannot be made from Westpac Accounts.

        • You may be eligible to earn bonus interest on your RAMS Saver account if you meet certain eligibility criteria:

          • You make deposits totalling at least $200 into the account during the month; and  
          • You make no withdrawals during the month; and  
          • The account balance does not drop below $0 at any time during the month; and  
          • The account balance does not exceed $500,000 at any time during the month.

          If you meet all of the eligibility criteria above, you will earn an additional variable bonus interest rate.

          You can find out the latest interest rates, including any bonus interest rates that may apply to your account by viewing the RAMS Deposit Rates and Fees. (PDF)

        • If you are a new customer, you can apply for a RAMS Saver online.

          If you are an existing RAMS customer, you can open the RAMS Saver account by logging into myRAMS using your Customer Identification Number (CIN) and password. From there simply click on “Apply Online” in the left hand menu and follow the prompts. You can open your account in as little as 1 minute.

          If you are an existing customer and currently do not have access to myRAMS, please call us on 13 RAMS, that's 13 7267.

          See our Contact us page for opening hours and mailing address.

        • You can change your postal address by logging into myRAMS and going to the “Settings” tab on the left hand menu, and then click on “My Details”.

          You will be sent an SMS Code with one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can update your address details.

          Please note only Australian postal addresses are accepted by the system. If you wish to change your postal address to an overseas address or an overseas address to an Australian postal address, please call 13 RAMS, that’s 13 7267.

          To change your residential address you will need to call 13 RAMS, that’s 13 7267.

          See our Contact us page for opening hours and mailing address.

        • You can change your mobile phone number by logging into myRAMS and going to the 'Settings' tab on the left hand menu, and then click on 'My Details'. You will be sent an SMS Code with a one time password to your previous provided Australian mobile phone. You will be required to enter the SMS Code into myRAMS and if accepted you can update your mobile phone details.

          If you no longer have access to your old mobile phone number, please call us on 13 RAMS that's 13 7267.

          Please see our Contact us page for opening hours and mailing address.

        • Please call 13 RAMS, that’s 13 7267. We’ll advise you of the requirements to change your name.

          Please see our Contact us page for opening hours and mailing address.

        • You can close your RAMS Saver account by calling us on 13 RAMS, that’s 13 7267.  See our Contact us page for opening hours.

          Before closing your account, you should ensure that all periodic payments, recurring payments and direct debits are cancelled.

          If your account has a debit balance, the amount will need to be paid to us before the account can be closed.

          Further details on closing your account are contained in your terms and conditions. 

        • You should always check the accuracy of transactions appearing on your statements and in myRAMS. This will help you identify any unusual activity or transactions you do not agree with.    

          If you disagree with a transaction on your account, you have the right to dispute this transaction with us. To do so, please call 13 RAMS that’s 13 7267 or, if you’re overseas, please call +61 2 9647 6967.

        • You can name your accounts by logging into myRAMS and going to the 'Accounts', 'Accounts summary' menu.  Click on the account name, then click on pencil icon and rename your accounts. When done, click on the tick icon.

        • You can provide your TFN or update your TFN at any time by logging into myRAMS and going to the “Settings” tab on the left hand menu, then click on “My Details”. You can then provide/change your TFN.

        • You can login to myRAMS and view your account balances online.

        • You can withdraw funds from your account simply by logging into myRAMS.  You then select “Transfer Money” on the menu, from there you can:

           

          • Electronic Funds Transfer (pay anyone) – you will need to provide the account name, BSB and account number of the account you wish to transfer money to
          • Transfer recurring payments by Electronic Funds Transfer (pay anyone)
          • Transfer funds between RAMS accounts

           

          Please note if you are transferring funds to a new payee for the first time, you will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can transfer funds. The account to which you wish to transfer money must be conducted in Australia.

        • The FCS limit of $250,000 applies to the sum of an account holder's deposits under the one banking license.

          Therefore, all deposits held by an account holder with a single banking institution must be added together towards the $250,000 FCS limit, and this includes accounts with any other banking businesses that the licenced banking institution may operate under a different trading name. 

          The limit applies per customer per banking licence. That is, the limit applies to the combined total amount of funds you have with Westpac, Bank of Melbourne, St.George Bank, BankSA, RAMS  (including any other eligible deposit products that are issued by WBC but distributed by third parties under their own brands), because these funds are held under a single WBC banking licence. 

        • For all RAMS Saver Accounts deposit interest is calculated on the daily closing balance of your account using the following formula:

          Daily closing balance/365 x Interest rate
                                       
          For all accounts, balances in your account on the last day of the month, including deposits, but excluding interest posted on the last day of the month, will be included in the balance on which interest for that month is calculated. Further details of the interest types that apply can be found in the RAMS Deposit Accounts Terms and Conditions (PDF)

        • Cheques deposited into your account will be subject to clearance. This usually takes 3 business days however, in certain circumstances may be extended up to a further 2 business days.

        • Provided you are transferring cleared funds:

          • Transferring funds between your own RAMS accounts generally occurs immediately.
          • Transferring funds to other RAMS accounts not within your own profile (i.e. 3rd party accounts) or to other Australian financial institutions are generally processed:
            • Same day if the transfer is completed before the cut-off time of 4:00 pm Australian Eastern Standard Time on a business day. Funds should generally be available in the other account the next business day.
            • Next business day if funds are transferred after 4pm on a business day or on a weekend or public holiday and be available generally within the next 2 business days (depending on the institution).

        • You can open up to a maximum of 10 deposit accounts (inclusive of joint accounts).

        • If you have met all the bonus interest criteria, the amount of bonus interest will appear within your transaction list in myRAMS and on your account statement.                  

        • We will advertise the change in a major newspaper or we’ll advise you by post or email no later than the day the interest rate change takes affect.

        • RAMS employs a range of security measures to help ensure a secure online experience with myRAMS and help protect your personal account information. View myRAMS Security for more information.

        • Dealing with bereavement and the management of a Deceased Estate is a difficult time. We know you can feel pretty overwhelmed. We are here to help.

          Here’s a step-by-step guide to make things as straightforward as possible.

          If you wish to speak with someone, we have a specialist team who can provide guidance about the process and how to manage settling the estate. Please call us on 13 RAMS, that’s 13 7267 or, if you’re overseas, please call +61 2 9647 6967. See our Contact us page for opening hours.

        • A daily transfer limit per customer per business day in total across all your accounts applies to selected transactions performed in myRAMS, up to a maximum of of $50,000. Details about applicable daily transfer limits are set out here:

          Daily Limit  

          Channel  

          Information  

          No Limit

          Online

          Transfers to other RAMS accounts that are held in your name

          Up to the limit set by the customer,which can be set at $1,000, $2,000, $5,000, $10,000, $20,000, $30,000, $40,000 and $50,000

          Online

          Transfers to other RAMS accounts not in your name

          Up to the limit set by the customer,which can be set at $1,000, $2,000, $5,000, $10,000, $20,000, $30,000, $40,000 and $50,000

          Online

          Fund Transfers to other Australian financial institutions whether the account is in your name or not

          No Limit

          13 RAMS

          Fund Transfers to other Australian financial institutions whether the account is in your name or not, however to “pay anyone” the payee must already be in your “pay anyone” list.

        • Please see our Contact us page for hours of operation for the RAMS Customer Service Centre 

        • In order to make a transfer to another RAMS account or to another Australian financial institution, you’ll need to provide the following information:

          • BSB number (exactly six digits in length) that identifies the financial institution,
          • The account number of the person you wish to pay (this must be numeric), and
          • The account name of the person you wish to pay.

          It is important that you enter the correct details, as the funds may be created to the account of an unintended recipient if the BSB number and/or account number do not belong to the named recipient, and it may not be possible to recover funds from an unintended recipient. 

          Please note if you are transferring funds to a new payee for the first time, you will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can transfer funds. The account to which you wish to transfer money must be conducted in Australia.

        • If you are a new customer we'll need you to provide details such as:  

           

          Name

          Address

          Australian mobile phone number

          Email address
          Your Tax File Number or Exemption Code for tax purposes (this is not mandatory, and you can always provide it later, but if you do not provide your TFN or Exemption Code we are required by law to deduct withholding tax at the highest marginal rate plus the Medicare levy)

           

          If you are an existing customer we’ll already have most of your details on file, however you may need to provide some additional information such as:

          Australian mobile phone number (if not already provided)

          Email address (if not already provided)
          Your Tax File Number or Exemption Code for tax purposes (this is not mandatory, and you can always provide it later, but if you do not provide your TFN or Exemption Code we are required by law to deduct withholding tax at the highest marginal rate plus the Medicare levy)

           


        • We will send a letter to your residential address (as a security measure) to confirm your new account details. You will also receive an email confirming your account has been opened.

        • The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails. If you hold a deposit product with Westpac Banking Corporation (WBC), you may be entitled to payment under the FCS in certain circumstances.

          Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA).

          The FCS can only come into effect if it is activated by the Australian Government when an institution fails. Once activated, the FCS will be administered by the APRA. In an FCS scenario, APRA would aim to pay the majority of customers their protected deposits under the Scheme within seven calendar days.

        • You can find out more information about the various brands and products offered under the WBC banking licence and covered by the FCS by contacting WBC directly.

          Further Information on the FCS is also available on the FCS website - www.fcs.gov.au

           

        • There is no minimum or maximum deposit amount. However if your balance exceeds $5,000,000 you will not earn interest on any part of your balance.

        • Statements are issued every six months, unless you have requested statements more frequently and they will be made available electronically via myRAMS. For example, if you open your account on 13 February, your first statement will be available to view on myRAMS at the end of August, and then six monthly.
          You will receive an email to your nominated email address when your statement is made available for viewing via myRAMS. You should keep your email address in myRAMS up to date to ensure you receive this and other important notifications promptly.

        • Depending on your circumstances you may be able to claim an exemption from quoting your TFN, and withholding tax will not be deducted. You will need to tell us the type of exemption you are claiming.

        • We try to make myRAMS available at all times but this may not always be possible, for example during times where we will carry out system maintenance

        • We will send you a letter to confirm your new account number. Alternatively, you can login to myRAMS and view your account number online.

        • You can open a RAMS Saver if you satisfy all of the following requirements:

          • You are a personal customer (not a business, company or trust)
          • You are aged 18 or over
          • You have an Australian residential address
          • You are an Australian resident for taxation purposes
          • You have an email address and Australian mobile phone number (if we don’t have this information already on file you can provide these details when you apply for the RAMS Saver account)

        • The interest rate applying to your RAMS Saver account is a variable rate and may change from time to time. You can find out the latest interest rates, including any bonus interest rates that may apply by viewing the RAMS Deposit Rates and Fees (PDF)

        • Yes, RAMS accounts are covered under the Government guarantee, as RAMS accounts are issued by Westpac Banking Corporation.

        • While there is no monthly fee account keeping fee, other fees may apply. Please refer to the RAMS Deposit Rates and Fees and the RAMS Deposit Accounts Terms and Conditions for further information.

        • Yes, you can access myRAMS using certain mobile phones (once you have completed the new user process using a computer). 

          Mobile banking allows you to view your account details, pay bills using BPAY and transfer money. For more information about myRAMS visit www.rams.com.au/myrams

        • Yes. You can access information about your joint account by logging into myRAMS.

        • The default 'Pay Anyone' daily limit is $5,000 per customer per day in total across all your accounts. The default limit can bechanged to a minimum of $1,000 up to a maximum of $50,000 per customer per day (options are $1,000, $2,000, $5,000, $10,000, $20,000, $30,000, $40,000 and $50,000). If you wish to change your daily limit you will need to login to myRAMS. You will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can change your daily transfer limit.

          Please Note: If you have any scheduled future dated payments set up before you reduced your daily limit that exceed your new daily limit these payments will be processed on the due date (as long as there are sufficient funds in your account). If you want these future dated scheduled payments to fall within your new daily limit, then:

          • For future transfers - go to “Transfers” in the left hand menu, then “Future Transfers” and edit the payment amount to fall within your new daily limit
          • For future dated BPAY – go to “BPay” in the left hand menu, then “Future Payments” and edit the BPAY amount to fall within your new daily limit

          You cannot change your daily limit over the phone.

          If you need to transfer more than $10,000 you can call RAMS on 13 RAMS, that’s 13 7267 provided the payee is already in your “pay anyone” list.  If you want to transfer funds via the Customer Support Centre you must first have set-up the account you wish to transfer to via myRAMS. To do this simply login to myRAMS, go to the ‘Transfers” tab on the left hand menu, then click on “Manage Payees” and click on “Create New Payee” and follow the prompts.

          See our Contact us page for opening hours and mailing address.

        • Yes. You can cancel a future dated transfer, no later than 4pm one business day before the transfer is due (i.e. transfers not due for payment today). To cancel a payment or transfer simply login to myRAMS, and select “Transfers”, then go to “Future transfer” menu to cancel the payment or transfer.

          Once a payment or transfer is made we are unable to stop that transaction.


        • Yes. You can have your salary paid into your RAMS Offset account. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Action account with Offset account number.

        • Yes, if you have a debit card on your RAMS Action account with Offset, you can deposit cash into your RAMS Action account with Offset at any Australia Post branch. Please ensure you have your debit card with you.

        • Yes.

          • You can post a bank or personal cheque drawn on an Australian financial institution and payable to the account holders (for joint accounts the cheque must be payable to one or both of the account holders). Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s).  Mail the cheque to:  

          RAMS Deposits
          Locked Bag 5001

          Concord West NSW 2138

          • If you have a debit card on your RAMS Action account with Offset, you can deposit a cheque drawn on an Australian financial institution and payable to the account holders at any Australia Post branch. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Please ensure you have your debit card with you. 

        • RAMS does not have any branches. However you can deposit funds into your RAMS Action account with Offset by:

          • Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Action account with Offset account number.
          • Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Action account with Offset. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Action account with Offset account number.
          • Cheque – you can write a cheque payable to the account holder(s) drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:

          RAMS Deposits
          Locked Bag 5001

          Concord West NSW 2138

          • If you have a debit card on your RAMS Action account with Offset, you can deposit cheques (requirements set out above) and cash at any Australia Post branch.  Please ensure you have your debit card with you.

        • You cannot authorise another person, who is not a joint account holder, (for example your accountant) to operate your RAMS accounts.

        • Yes. You'll need an Australian mobile phone which is registered to your RAMS accounts. You’ll also need to enable global roaming on your Australian mobile phone. Contact your service provider to arrange this.

        • Yes. You can modify a future dated transfer or payment, no later than 4pm one business day before the transfer is due (i.e. transfers not due for payment today). To modify a future transfer or payment simply login to myRAMS, and select “Transfers”, then go to “Future transfer” menu to modify the payment or transfer.

        • Yes, you can open a RAMS Action account with Offset jointly with one other borrower who must also be an individual. Only one RAMS Action account with Offset  can be linked to a home loan at any one time. In addition:   

          • If the home loan is held in a single name, then the offset account must be opened in the same single name as the home loan.
          • If the home loan is held in joint names, the offset account can be opened in either one or both names on the home loan.
          • If the home loan is held in more than two names, the offset account can be opened up to a maximum of two names on the home loan.  
          • The offset account cannot be opened in the name of an individual who is not a co-borrower.

        • Our joint accounts will automatically allow both account holders to take money out of the account without needing permission from the other person. 
           
          If you want to set up your account whereby both account holders will need to agree to all withdrawals on the account, you’ll need to ask us to set this up. However, if you do, some account features may not be available (eg access via myRAMS). For assistance, contact us by calling 13 RAMS, that’s 13 7267. 

        •  No, you cannot open a RAMS Action account with Offset if you are a non resident.

        • You can open a RAMS Action account with Offset if you are not an existing RAMS home loan customer when you apply for a new RAMS home loan. Simply request to apply for a RAMS Action account with Offset at the same time as you apply for your home loan.

        • Accounts cannot be opened in the name of a business or company, in the name of a trustee of a trust or a superannuation fund, on behalf of a deceased estate, or pursuant to a power of attorney.

        • No. You can only open the RAMS Action account with Offset as part of your RAMS home loan application, or by logging into myRAMS using your Customer Identification Number (CIN) and password. From there simply click on “Apply Online” in the left hand menu and follow the prompts. You can open your account in as little as 1 minute. If you are an existing customer and currently do not have access to myRAMS, please call us on 13 RAMS, that’s 13 7267.

          See our Contact us page for opening hours and mailing address.

        • Yes you can, by ringing RAMS Customer Service Team on 13 RAMS, that's13 7267.

          See our Contact us page for opening hours and mailing address.

        • Direct debit facilities are not available on RAMS Action account with Offset.

        • You cannot send funds from an overseas bank account into your RAMS Action account with Offset.

        • Yes. You can create a regular transfer at any time via myRAMS. To do this, login to myRAMS and select “Transfers” on the menu to transfer funds.

        • Automatic Savings Plans are not available.

        • You can only transfer money to an Australian bank account.

        • Yes, you can pay bills electronically via BPAY® using a biller code and a unique customer reference number (that can be found on your bill near the BPAY logo).

        • Yes. RAMS Action account with Offset allows 'Pay Anyone' access which enables you to transfer funds to any other RAMS account(s) and any other Australian financial institution.

        • Yes. You will automatically receive electronic statements (e-Statements). RAMS will advise you via email when your e-Statement is available for viewing via myRAMS. You should keep your email address in myRAMS up to date to ensure you receive this and other important notifications promptly. 

          If you opened your deposit account prior to 12 May 2012 or you hold a mortgage account and are eligible for myRAMS, you can opt-in for e-Statements online via myRAMS. Simply login to myRAMS, then click on “Statements” then “Statement Options” and follow the prompts. 

          Please be aware that all account holders must provide an email address and be registered for myRAMS. For further details you can view the e-Statement Fact Sheet.

        • Cheque books are not available with a RAMS Action account with Offset.

        • Each time you open an account that earns interest, you’ll be asked if you wish to provide your TFN if not already provided. Where your TFN has been provided it will be applied to all your accounts. Providing us with your TFN is advisable but not compulsory. However, if you choose not to provide it, we are required to deduct withholding tax at the highest marginal tax rate – plus the Medicare Levy. 

        • No, there is no need to set up a linked account. However, when you transfer funds for the first time to someone new you’ll need to confirm the one time password that we’ll send to your Australian mobile phone via SMS.

          In addition, if you want to transfer funds via the Customer Support Centre you must first have set-up the account you wish to transfer to via myRAMS. To do this simply login to myRAMS, go to the ‘Transfers” tab on the left hand menu, then click on “Manage Payees” and click on “Create New Payee” and follow the prompts.

        • If you're calling from outside of Australia, please call us on +612 9647 6967

          See our Contact us page for opening hours and mailing address.

          • Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Action account with Offset account number.
          • Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Action account with Offset. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Action account with Offset account number.
          • Cheque – you can write a cheque payable to the account holder(s) drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you want the cheque deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to: 
          RAMS Deposits
          Locked Bag 5001
          Concord West NSW 2138
          • Bank@Post – you can deposit funds (cash and/or cheque) into your RAMS Action account with Offset at any Australia Post branch if you have a debit card attached to your RAMS Action account with Offset. You will need to provide your debit card when depositing funds into the account at Australia Post. 
           

        • You can call 13 RAMS, that’s 13 7267.

          See our Contact us page for opening hours and mailing address.

        • You can call 13 RAMS, that’s 13 7267.

          See our Contact us page for opening hours and mailing address.

        • Unless you are applying for a RAMS Action account with Offset as part of your RAMS home loan application, you must be an existing RAMS Home Loan customer with myRAMS access to open a RAMS Action account with Offset. 

          You can open the RAMS Action account with Offset by logging into myRAMS using your Customer Identification Number (CIN) and password. From there simply click on “Apply Online” in the left hand menu and follow the prompts. You can open your account in as little as 1 minute. 

          If you are an existing RAMS home loan customer and currently do not have access to myRAMS, please call us on 13 RAMS, that’s 13 7267.

          See our Contact us page for opening hours and mailing address.

        •   

          You can change your mobile phone number by logging into myRAMS and going to the 'Settings' tab on the left hand menu, and then click on 'My Details'. You will be sent an SMS Code with a one time password to your previous provided Australian mobile phone. You will be required to enter the SMS Code into myRAMS and if accepted you can update your mobile phone details.  

        • You can change your postal address by logging into myRAMS and going to the “Settings” tab on the left hand menu, and then click on “My Details”. 

          You will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can update your address details. Please note only Australian postal addresses are accepted by the system. If you wish to change your postal address to an overseas address or an overseas address to an Australian postal address, please call 13 RAMS, that’s 13 7267. 

          To change your residential address you will need to call 13 RAMS, that’s 13 7267.

          See our Contact us page for opening hours and mailing address.

           

        • Please call 13 RAMS, that’s 13 7267. We’ll advise you of the requirements to change your name.

          See our Contact us page for opening hours and mailing address.

        • You can close your RAMS Action account with Offset by calling us on 13 RAMS, that’s 13 7267.  See our Contact us page for opening hours.

          Before closing your account, you should ensure that all periodic payments, recurring payments and direct debits are cancelled.

          If your account has a debit balance, the amount will need to be paid to us before the account can be closed.

          Further details on closing your account are contained in your terms and conditions.

           

        • You can name your accounts by logging into myRAMS and going to the 'Accounts', 'Accounts summary' menu.  Click on the account name, then click on pencil icon and rename your accounts. When done, click on the tick icon.

        • You should always check the accuracy of transactions appearing on your statements and in myRAMS. This will help you identify any unusual activity or transactions you do not agree with.    

          If you disagree with a transaction on your account, you have the right to dispute this transaction with us. To do so, please call 13 RAMS that’s 13 7267 or, if you’re overseas, please call +61 2 9647 6967.

        • You can provide your TFN at any time by logging into myRAMS and going to the “Settings” tab on the left hand menu, then clicking on “My Details”. You can then provide your TFN.

        • You can login to myRAMS and view your account balances online.

        • You can withdraw funds from your account simply by logging into myRAMS.  You then select “Transfers” on the menu, from there you can:

          • Electronic Funds Transfer (pay anyone) – you will need to provide the account name, BSB and account number of the account you wish to transfer money to 
          • Transfer recurring payments by Electronic Funds Transfer (pay anyone)
          • Transfer funds between RAMS accounts

          You can also pay bills electronically via BPAY® using a biller code and a unique customer reference number (that can be found on your bill near the BPAY logo).

          Please note if you are transferring funds to a payee/biller for the first time, you will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can transfer funds. The account to which you wish to transfer money must be conducted in Australia.

          If you have a debit card attached to your RAMS Action account with Offset, you can also withdraw funds from your account using your debit card via:

          • ATM and EFTPOS - use your debit card at any ATM or EFTPOS across Australia, at any ATM terminal outside Australia displaying the Cirrus logo and any EFTPOS terminal outside Australia displaying the Maestro logo.
          • Bank@Post – withdraw cash at any Australia Post branch using your debit card.
          Free ATM Transactions are available at any Westpac, St.George (excludes St. George ATM’s in BP Service Stations) Bank of Melbourne & BankSA branded ATMs around Australia. Other Institutions may charge a fee for use of their ATMs. A direct charging fee may be payable to the owner of the ATM when you use a non Westpac, St.George, Bank of Melbourne or BankSA branded ATM.

        • The FCS limit of $250,000 applies to the sum of an account holder's deposits under the one banking license.

          Therefore, all deposits held by an account holder with a single banking institution must be added together towards the $250,000 FCS limit, and this includes accounts with any other banking businesses that the licenced banking institution may operate under a different trading name. 

          The limit applies per customer per banking licence. That is, the limit applies to the combined total amount of funds you have with Westpac, Bank of Melbourne, St.George Bank, BankSA, RAMS  (including any other eligible deposit products that are issued by WBC but distributed by third parties under their own brands), because these funds are held under a single WBC banking licence. 

        • Cheques deposited into your account will be subject to clearance. This usually takes 3 business days from the date the cheque is deposited into your account. However, in certain circumstances this may be extended up to a further 2 business days.

        • Provided you are transferring cleared funds:

          • Transferring funds between your own RAMS accounts generally occurs immediately.
          • Transferring funds to other RAMS accounts not within your own profile (i.e. 3rd party accounts) or to other Australian financial institutions are generally processed:
            • Same day if the transfer is completed before the cut-off time of 4:00 pm Australian Eastern Standard Time on a business day. Funds should generally be available in the other account the next business day.
            • Next business day if funds are transferred after 4pm on a business day or on a weekend or public holiday and be available generally within the next 2 business days (depending on the institution).

        •  You can open up to a maximum of 1 offset account per eligible home loan split (you can open a maximum of 10 RAMS deposit accounts inclusive of joint accounts).

        • RAMS employs a range of security measures to help ensure a secure online experience with myRAMS and help protect your personal account information. You can read more about some of security measures by visiting www.rams.com.au/myrams

        • Dealing with bereavement and the management of a Deceased Estate is a difficult time. We know you can feel pretty overwhelmed. We are here to help.

          Here’s a step-by-step guide to make things as straightforward as possible.

          If you wish to speak with someone, we have a specialist team who can provide guidance about the process and how to manage settling the estate. Please call us on 13 RAMS, that’s 13 7267 or, if you’re overseas, please call +61 2 9647 6967. See our Contact us page for opening hours.

        • A daily transfer limit per customer per business day in total across all your accounts applies to selected transactions performed in myRAMS. Details about applicable daily transfer limits are set out here:  

           

          Daily Limit  

          Channel  

          Information  

          No Limit  

           Online  

          Transfers to other RAMS accounts that are held in your name  

          Up to the limit set by the customer, which can be set at  $1,000, $2,000, $5,000, $10,000, $20,000, $30,000, $40,000 and $50,000              

           Online  

          Transfers to other RAMS accounts not in your name  

          Up to the limit set by the customer, which can be set at $1,000, $2,000, $5,000, $10,000, $20,000, $30,000, $40,000 and $50,000              

           Online  

          Fund Transfers to other Australian financial institutions whether the account is in your name or not  

          No Limit  

          13 RAMS  

          Fund Transfers to other Australian financial institutions whether the account is in your name or not, however to “pay anyone” the payee must already be in your “pay anyone” list.  

           

        • See our Contact us page for opening hours and mailing address.

           

        • In order to make a transfer to another RAMS account or to another Australian financial institution, you’ll need to provide the following information:

          • BSB number (exactly six digits in length) that identifies the financial institution,
          • The account number of the person you wish to pay (this must be numeric), and
          • The account name of the person you wish to pay.

          Please note if you are transferring funds to a new payee for the first time, you will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can transfer funds. The account to which you wish to transfer money must be conducted in Australia.

        • Unless you are applying for a RAMS Action account with Offset as part of your RAMS home loan application, you must be an existing RAMS Home Loan customer in order to open a RAMS Action account with Offset. We’ll already have most of your details on file, however you may need to provide some additional information such as:

          • An Australian mobile phone number (if not already provided)
          • An email address (if not already provided)
          • Your Tax File Number or Exemption Code for tax purposes (this is not mandatory, and you can always provide it later, but if you do not provide your TFN or Exemption Code we are required by law to deduct withholding tax at the highest marginal rate plus the Medicare levy)

        • We will send a letter to your residential address (as a security measure) to confirm your new account details. You will also receive an email confirming your account has been opened.

        • The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails. If you hold a deposit product with Westpac Banking Corporation (WBC), you may be entitled to payment under the FCS in certain circumstances.

          Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA).

          The FCS can only come into effect if it is activated by the Australian Government when an institution fails. Once activated, the FCS will be administered by the APRA. In an FCS scenario, APRA would aim to pay the majority of customers their protected deposits under the Scheme within seven calendar days.

        • You can find out more information about the various brands and products offered under the WBC banking licence and covered by the FCS by contacting WBC directly.

          Further Information on the FCS is also available on the FCS website - www.fcs.gov.au

           

        •  There is no minimum or maximum deposit amount.

        • No interest is earned while your RAMS Action account is linked to your RAMS home loan for offset purposes. Instead, your RAMS Action account with Offset is linked to your eligible home loan account and the balance in the account is offset against what you owe on your home loan, thereby helping to reduce the amount of interest payable on your home loan. 

          If the balance of your RAMS Action account with Offset is greater than the debit balance of your RAMS home loan, no interest is paid on the excess funds in your RAMS Action account with Offset. More information on how the interest is calculated in an offset situation is set out in the General Terms provided to you with your loan documents.

        • Statements are issued every six months, unless you have requested statements more frequently and they will be made available electronically via myRAMS.  For example, if you open your account on 13 February, your first statement will be available to view on myRAMS at the end of August, and then six monthly.

          You will receive an email to your nominated email address when your statement is made available for viewing via myRAMS. You should keep your email address in myRAMS up to date to ensure you receive this and other important notifications promptly.

        • Depending on your circumstances you may be able to claim an exemption from quoting your TFN, and withholding tax will not be deducted. You will need to tell us the type of exemption you are claiming.

        • We try to make myRAMS available at all times but this may not always be possible, for example during times where we carry out system maintenance.

        • We will send you a letter to confirm your new account number. Alternatively, you can login to myRAMS and view your account number online. If you apply for a RAMS Action account with Offset as part of your RAMS home loan application, the RAMS Action account with Offset will not be opened, and therefore available on myRAMS, until after your loan settles.

        • The Offset facility is available on many RAMS Home Loans – view Offset account eligibility.

        • You can open a RAMS Action account with Offset if you satisfy all of the following requirements:

          You are an existing RAMS Home Loan customer with an existing RAMS mortgage, or if you are applying for a RAMS Home Loan you can apply for a RAMS Action account with Offset during the account opening process.

          • Your RAMS Home Loan is eligible for an Offset facility
          • You are a personal customer (not a business, company or trust)
          • You are aged 18 or over
          • You have an Australian residential address
          • You are an Australian resident for taxation purposes
          • You have an email address and Australian mobile phone number (if you are an existing RAMS customer and we don’t have this information already on file, you can provide these details when you apply for the RAMS Action account with Offset)

        • Yes, RAMS accounts are covered under the Government guarantee, as RAMS accounts are issued by Westpac Banking Corporation.

        • Yes. Please refer to the RAMS Deposit Rates and Fees (PDF) and the RAMS Deposit Accounts Terms and Conditions (PDF) for further information.

        • Yes, you can access myRAMS using certain mobile phones (once you have completed the new user process using a computer). You can find out if your mobile phone supports myRAMS by calling 13 RAMS, that’s 13 7267.

          Mobile banking allows you to view your account details, pay bills using BPAY and transfer money. For more information about myRAMS visit www.rams.com.au/myrams

          See our Contact us page for opening hours and mailing address.

        • Yes. You can access information about your joint account by logging into myRAMS.

        • The default 'Pay Anyone' daily limit is $5,000 per customer per day in total across all your accounts. The default limit can be changed to a minimum of $1,000 up to a maximum of $50,000 per customer per day (options are $1,000, $2,000, $5,000, $10,000, $20,000, $30,000, $40,000 and $50,000). If you wish to change your daily limit you will need to login to myRAMS. You will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can change your daily transfer limit.  

           

          Please Note: If you have any scheduled future dated payments that exceed your new daily limit these payments will be processed on the due date (as long as there are sufficient funds in your account). If you want these future dated scheduled payments to fall within your new daily limit, then:  

          • For future transfers - go to “Transfers” in the left hand menu, then “Future Transfers” and edit the payment amount to fall within your new daily limit  
          • For future dated BPAY – go to “BPay” in the left hand menu, then “Future Payments” and edit the BPAY amount to fall within your new daily limit       

          You cannot change your daily limit over the phone.
            

          If you need to transfer more than $10,000 you can call RAMS on 13 RAMS, that’s 13 7267 provided the payee is already in your “pay anyone” list. If you want to transfer funds via the Customer Support Centre you must first have set-up the account you wish to transfer to via myRAMS. To do this simply login to myRAMS, go to the 'Transfers' tab on the left hand menu, then click on 'Manage Payees' and click on 'Create New Payee' and follow the prompts.

          See our Contact us page for opening hours and mailing address.

        • Yes. You can cancel a future dated transfer, no later than one business day before the transfer is due (i.e. transfers not due for payment today). To cancel a payment or transfer simply login to myRAMS, and select “Transfers”, then go to “Future transfer” menu to cancel the payment or transfer.

          Once a payment or transfer is made we are unable to stop that transaction.

        • Yes. You can have your salary paid into your RAMS Action. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Action account number.

        • Yes, if you have a debit card on your RAMS Action, you can deposit cash into your RAMS Action at any Australia Post branch. Please ensure you have your debit card with you.

        • Yes.

          • You can post a bank or personal cheque drawn on an Australian financial institution and payable to the account holders (for joint accounts the cheque must be payable to one or both of the account holders). Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s).  Mail the cheque to:

          RAMS Deposits
          Locked Bag 5001

          Concord West NSW 2138

          • If you have a debit card on your RAMS Action, you can deposit a cheque drawn on an Australian financial institution and payable to the account holders at any Australia Post branch. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Please ensure you have your debit card with you. 

        • RAMS does not have any branches. However you can deposit funds into your RAMS Action by:

          • Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Action account number.
          • Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Action account. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Action account number.
          • Cheque – you can write a cheque payable to the account holder(s) and drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:

          RAMS Deposits
          Locked Bag 5001

          Concord West NSW 2138

          • If you have a debit card on your RAMS Action, you can deposit cheques (requirements set out above) and cash at any Australia Post branch.  Make sure you have your debit card with you.

        • You cannot authorise another person, who is not a joint account holder, (for example your accountant) to operate your RAMS accounts.

        • Yes. You'll need an Australian mobile phone which is registered to your RAMS accounts. You’ll also need to enable global roaming on your Australian mobile phone. Contact your service provider to arrange this.

        •  Yes. You can modify a future dated transfer or payment, no later than one business day before the transfer is due (i.e. transfers not due for payment today). To modify a future transfer or payment simply login to myRAMS, and select “Transfer Money”, then go to “Future transfer” menu to modify the payment or transfer.

        • Yes, you can open an account jointly with one other individual. RAMS deposit accounts are limited to 2 account holders.

        • Our joint accounts will automatically allow both account holders to take money out of the account without needing permission from the other person.

          If you want to set up your account whereby both account holders will need to agree to all withdrawals on the account, you’ll need to ask us to set this up. However, if you do, some account features may not be available (eg card access and access via myRAMS). For assistance, contact us by calling 13 RAMS, that’s 13 7267. 

        • Accounts cannot be opened in the name of a business or company name, in the name of a trustee of a trust or a superannuation fund, on behalf of a deceased estate, or pursuant to a power of attorney.

        • No, you cannot open a RAMS Action account if you are a non resident.

        • Yes you can open a RAMS Action account if you are not an existing RAMS customer.

        • No you cannot apply for a RAMS Action account over the phone.

           

          If you are an existing RAMS customer, you can open a RAMS Action account by logging into myRAMS using your Customer Identification Number (CIN) and password. From there simply click on 'Apply Online' in the left-hand menu and follow the prompts. You can open your account in as little as a minute.

           

          If you are an existing customer and do not have access to myRAMS, please call us on 13 RAMS, that's 13 7267.

          If you are a new customer, you can open your account by going to RAMS.com.au and clicking on the 'Apply' button and following the prompts.  

          See our Contact us page for opening hours and mailing address.

        • Yes you can, by ringing RAMS Customer Service Team on 13 RAMS, that's13 7267.

          See our Contact us page for opening hours and mailing address.

        • Direct debit facilities from accounts with other financial institutions are not available on RAMS Action.

        • You cannot send funds from an overseas bank account into your RAMS Action.

        • Yes. You can create a regular transfer at any time via myRAMS. To do this, login to myRAMS and select “Transfer Money” on the menu to transfer funds.

        • Automatic Savings Plans are not available.

        • You can only transfer money to an Australian bank account.

        • Yes, you can pay bills electronically via BPAY® using a biller code and a unique customer reference number (that can be found on your bill near the BPAY logo).

        •  Yes. RAMS Action account allows 'Pay Anyone' access which enables you to transfer funds to any other RAMS account(s) and any other Australian financial institution. For more information about myRAMS visit www.rams.com.au/myrams

        •  Unfortunately no. Statements will be posted to your nominated postal address. However, you can view your transaction history online at myRAMS.

        • Cheque books are not available with a RAMS Action account.

        • Each time you open an account that earns interest, you’ll be asked if you wish to provide your TFN if not already provided. Where your TFN has been provided it will be applied to all your accounts. Providing us with your TFN is advisable but not compulsory. However, if you choose not to provide it, we are required to deduct withholding tax at the highest marginal tax rate – plus the Medicare Levy.

        • No, there is no need to set up a linked account. However, when you transfer funds for the first time to someone new you’ll need to confirm the one time password that we’ll send to your Australian mobile phone via SMS.

          In addition, if you want to transfer funds via the Customer Support Centre you must first have set-up the account you wish to transfer to via myRAMS. To do this simply login to myRAMS, go to the 'Transfers' tab on the left hand menu, then click on 'Manage Payees' and click on 'Create New Payee' and follow the prompts. 

        • If you're calling from outside of Australia, please call us on +612 9647 6967 

          See our Contact us page for opening hours and mailing address.

           

        • You can deposit funds into your RAMS Action account by:

          • Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Action Account number.
          • Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Action account. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Action Account number.
          • Cheque – you can write a cheque payable to the account holder(s) and drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:

                        RAMS Deposits
                        Locked Bag 5001
                        Concord West NSW 2138

          Bank@Post – you can deposit funds (cash and/or cheque) into your RAMS Action account at any Australia Post branch if you have a debit card attached to your RAMS Action. You will need to provide your debit card when depositing funds into the account at Australia Post.

        •  You can call 13RAMS, that’s 13 7267.

          See our Contact us page for opening hours and mailing address.

        • You can call 13RAMS, that’s 13 7267.

          See our Contact us page for opening hours and mailing address.

        • If you are a new customer, you can open your account by going to RAMS.com.au and clicking on the 'Apply' button and following the prompts.

           

          If you are an existing RAMS customer, you can open a RAMS Action account by logging into myRAMS using your Customer Identification Number (CIN) and password. From there simply click on 'Apply Online' in the left-hand menu and follow the prompts. You can open your account in as little as a minute. 

           

          If you are an existing customer and do not have access to myRAMS, please call us on 13 RAMS, that's 13 7267.

          See our Contact us page for opening hours and mailing address.

        • You can change your postal address by logging into myRAMS and going to the “Settings” tab on the left hand menu, and then click on “My Details”.

          You will be sent an SMS Code with one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can update your address details.

          Please note only Australian postal addresses are accepted by the system. If you wish to change your postal address to an overseas address or an overseas address to an Australian postal address, please call 13 RAMS, that’s 13 7267.

          To change your residential address you will need to call 13 RAMS, that’s 13 7267. 

          See our Contact us page for opening hours and mailing address.

        •   

          You can change your mobile phone number by logging into myRAMS and going to the 'Settings' tab on the left hand menu, and then click on 'My Details'. You will be sent an SMS Code with a one time password to your previous provided Australian mobile phone. You will be required to enter the SMS Code into myRAMS and if accepted you can update your mobile phone details.  

        • Please call 13 RAMS, that’s 13 7267. We’ll advise you of the requirements to change your name.

          See our Contact us page for opening hours and mailing address.

        •  You can close your RAMS Action account by calling us on 13 RAMS, that’s 13 7267.  See our Contact us page for opening hours.

          Before closing your account, you should ensure that all periodic payments, recurring payments and direct debits are cancelled.

          If your account has a debit balance, the amount will need to be paid to us before the account can be closed.

          Further details on closing your account are contained in your terms and conditions.

        • You should always check the accuracy of transactions appearing on your statements and in myRAMS. This will help you identify any unusual activity or transactions you do not agree with.    

          If you disagree with a transaction on your account, you have the right to dispute this transaction with us. To do so, please call 13 RAMS that’s 13 7267 or, if you’re overseas, please call +61 2 9647 6967.

        • You can name your accounts by logging into myRAMS and going to the 'Accounts', 'Accounts summary' menu.  Click on the account name, then click on pencil icon and rename your accounts. When done, click on the tick icon.

        • You can provide your TFN or update your TFN at any time by logging into myRAMS and going to the “Settings” tab on the left hand menu, then click on “My Details”. You can then provide/change your TFN.

        • You can login to myRAMS and view your account balances online.

        • You can withdraw funds from your account simply by logging into myRAMS. You then select “Transfers” on the menu, from there you can:

          • Electronic Funds Transfer (pay anyone) – you will need to provide the account name, BSB and account number of the account you wish to transfer money to.
          • Transfer recurring payments by Electronic Funds Transfer (pay anyone).
          • Transfer funds between RAMS accounts. 

          You can also pay bills electronically via BPAY® using a biller code and a unique customer reference number (that can be found on your bill near the BPAY logo).

          Please note if you are transferring funds to a payee/biller for the first time, you will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can transfer funds. The account to which you wish to transfer money must be conducted in Australia.

          If you have a debit card attached to your RAMS Action, you can also withdraw funds from your account using your debit card via:

          • ATM and EFTPOS - use your debit card at any ATM or EFTPOS across Australia, at any ATM terminal outside Australia displaying the Cirrus logo and any EFTPOS terminal outside Australia displaying the Maestro logo
          • Bank@Post – withdraw cash at any Australia Post branch.

          Free ATM Transactions are available at any Westpac, St.George (excludes St. George ATM’s in BP Service Stations) Bank of Melbourne & BankSA branded ATMs around Australia. Other Institutions may charge a fee for use of their ATMs, payable in addition to any fee payable for transactions over free threshold. A direct charging fee may be payable to the owner of the ATM when you use a non Westpac, St.George, Bank of Melbourne or BankSA branded ATM.

        •  The limit applies per customer per institution. That is, the limit applies to the combined total amount of funds you have with Westpac, St.George, Bank SA, Bank of Melbourne and RAMS.

        • For all RAMS Action accounts (unless linked to a RAMS home loan for offset purposes) deposit interest is calculated on the daily closing balance of your account using the following formula:

          Daily closing balance                          x                              Interest rate  

               365                                                                                   100

          For all accounts, balances in your account on the last day of the month, including deposits, but excluding interest posted on the last day of the month, will be included in the balance on which interest for that month is calculated. Further details of the interest types that apply can be found in the RAMS Deposit Accounts Terms and Conditions (PDF)

        • If your account becomes overdrawn without arrangement, debit interest may be charged to that account. If so, it will be calculated on the debit balance (and deducted at the end of the last day of each month) using the then current Unarranged Lending Rate (ULR). Interest is calculated daily on the debit balance until the account balance is positive again ).

        • The FCS limit of $250,000 applies to the sum of an account holder's deposits under the one banking license.

          Therefore, all deposits held by an account holder with a single banking institution must be added together towards the $250,000 FCS limit, and this includes accounts with any other banking businesses that the licenced banking institution may operate under a different trading name. 

          The limit applies per customer per banking licence. That is, the limit applies to the combined total amount of funds you have with Westpac, Bank of Melbourne, St.George Bank, BankSA, RAMS  (including any other eligible deposit products that are issued by WBC but distributed by third parties under their own brands), because these funds are held under a single WBC banking licence. 

        • Cheques deposited into your account will be subject to clearance. This usually takes 3 business days from the date the cheque is deposited into your account. However, in certain circumstances this may be extended up to a further 2 business days.

        • Provided you are transferring cleared funds:

          • Transferring funds between your own RAMS accounts generally occurs immediately.
          • Transferring funds to other RAMS accounts not within your own profile (i.e. 3rd party accounts) or to other Australian financial institutions are generally processed:
            • Same day if the transfer is completed before the cut-off time of 4:00 pm Australian Eastern Standard Time on a business day. Funds should generally be available in the other account the next business day.
            • Next business day if funds are transferred after 4pm on a business day or on a weekend or public holiday and be available generally within the next 2 business days (depending on the institution).

        • You can open up to a maximum of 10 deposit accounts (inclusive of joint accounts).

        • We will advertise the change in a major newspaper or we’ll advise you by post or email no later than the day the interest rate change takes affect.

        • RAMS employs a range of security measures to help ensure a secure online experience with myRAMS and help protect your personal account information. You can read more about some of security measures by visiting www.rams.com.au/myrams

        • Dealing with bereavement and the management of a Deceased Estate is a difficult time. We know you can feel pretty overwhelmed. We are here to help.

          Here’s a step-by-step guide to make things as straightforward as possible.

          If you wish to speak with someone, we have a specialist team who can provide guidance about the process and how to manage settling the estate. Please call us on 13 RAMS, that’s 13 7267 or, if you’re overseas, please call +61 2 9647 6967. See our Contact us page for opening hours.

        • A daily transfer limit per customer per business day in total across all your accounts applies to selected transactions performed in myRAMS. Details about applicable daily transfer limits are set out here:  

           

          Daily Limit  

          Channel  

          Information  

          No Limit  

           Online  

          Transfers to other RAMS accounts that are held in your name  

          Up to the limit set by the customer, which can be set at $1,000, $2,000, $5,000, $10,000, $20,000, $30,000, $40,000 and $50,000              

           Online  

          Transfers to other RAMS accounts not in your name  

          Up to the limit set by the customer, which can be set at $1,000, $2,000, $5,000, $10,000, $20,000, $30,000, $40,000 and $50,000              

           Online  

          Fund Transfers to other Australian financial institutions whether the account is in your name or not  

          No Limit  

          13 RAMS  

          Fund Transfers to other Australian financial institutions whether the account is in your name or not, however to “pay anyone” the payee must already be in your “pay anyone” list.  

           

           

        • See our Contact us page for hours of operation for the RAMS Customer Service Centre.

           

        • In order to make a transfer to another RAMS account or to another Australian financial institution, you’ll need to provide the following information:

          • BSB number (exactly six digits in length) that identifies the financial institution,
          • The account number of the person you wish to pay (this must be numeric), and
          • The account name of the person you wish to pay.
          Please note if you are transferring funds to a new payee for the first time, you will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and if accepted you can transfer funds. The account to which you wish to transfer money must be conducted in Australia. 

        • If you are a new customer we'll need you to provide details such as:

          • Name
          • Address
          • Australian mobile number
          • Email address
          • Tax File Number or Exemption Code for tax purposes (this is not mandatory, and you can always provide it later, but if you do not provide your TFN or Exemption Code we are required by law to deduct withholding tax at the highest marginal rate plus the Medicare levy).

          If you're an existing RAMS Home Loan customer, we'll already have most of your details on file, however you may need to provide some additional information such as: 

          • An Australian mobile phone number (if not already provided)
          • An email address (if not already provided)

          • Tax File Number or Exemption Code for tax purposes (this is not mandatory, and you can always provide it later, but if you do not provide your TFN or Exemption Code we are required by law to deduct withholding tax at the highest marginal rate plus the Medicare levy).

        • We will send a letter to your residential address (as a security measure) to confirm your new account details. You will also receive an email confirming your account has been opened.

        •  There is no minimum or maximum deposit amount.

        • The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails. If you hold a deposit product with Westpac Banking Corporation (WBC), you may be entitled to payment under the FCS in certain circumstances.

          Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA).

          The FCS can only come into effect if it is activated by the Australian Government when an institution fails. Once activated, the FCS will be administered by the APRA. In an FCS scenario, APRA would aim to pay the majority of customers their protected deposits under the Scheme within seven calendar days.

        • You can find out more information about the various brands and products offered under the WBC banking licence and covered by the FCS by contacting WBC directly.

          Further Information on the FCS is also available on the FCS website - www.fcs.gov.au

           

        • View the RAMS Deposit Rates and Fees (PDF)

           

        • Statements are issued every six months, unless you have requested statements more frequently and they will be made available electronically via myRAMS. For example, if you open your account on 13 February, your first statement will be sent to you at your nominated postal address at the end of August, and then six monthly.

        • Depending on your circumstances you may be able to claim an exemption from quoting your TFN, and withholding tax will not be deducted. You will need to tell us the type of exemption you are claiming.

        • We try to make myRAMS available at all times but this may not always be possible, for example during times where we carry out system maintenance.

        • We will send you a letter to confirm your new account number. Alternatively, you can login to myRAMS and view your account number online.

        • You can open a RAMS Action account if you satisfy all of the following requirements:

          • You are a personal customer (not a business, company or trust)
          • You are aged 18 or over
          • You have an Australian residential address
          • You are an Australian resident for taxation purposes
          • You have an email address and Australian mobile phone number (if you are an existing RAMS customer and we don’t have this information already on file, you can provide these details when you apply for the RAMS Action account)

        •  APRA is responsible for the administration of the FCS and for making payments to account holders in the event that APRA decides to place the ADI in liquidation.

        • The interest rate applying to your RAMS Action account is a variable rate and may change from time to time. You can find out the latest interest rates by viewing the RAMS Deposit Rates and Fees (PDF)

    • myRAMS

        • Yes, you are able to change the PIN for any active card you have with us via myRAMS. To change your card PIN log into myRAMS, go to 'Your name' menu.  Select 'Manage Cards' sub menu. You will then be able to select a new PIN for any active cards you have with us.

        • To use myRAMS Internet you’ll require the web browser Internet Explorer, Chrome, Firefox, Safari or Edge.  The latest two versions of each browser is supported. Not sure which browser you have? You’ll find the name listed in the ‘Help’ menu of your web browser.

        • To enable or disable myRAMS Internet, please call RAMS on 13 RAMS, that’s 13 7267. This is a security measure so we can be sure that we’re dealing with the authorised account holder and not someone else pretending to be you.

          See our Contact us page for opening hours and mailing address.

           

        • You can name your accounts by logging into myRAMS and going to the 'Accounts', 'Accounts summary' menu.  Click on the account name, then click on pencil icon and rename your accounts. When done, click on the tick icon.

        • Call 13 RAMS, that’s 13 7267 and we can walk you through the registration process over the phone. Your registration should take about 15 minutes to complete. 

          See our Contact us page for opening hours and mailing address.

          If you're calling from outside of Australia, please call us on +612 9647 6967.

           

        • You can change your details via either myRAMS Internet or Mobile. SMS security is required to access your details in myRAMS. You can also call 13 RAMS, that’s 13 7267 and talk with a RAMS Consultant to change personal details.

          If you're calling from outside of Australia, please call us on +612 9647 6967.

          See our Contact us page for opening hours and mailing address.

        • You can do most of your everyday transactions through myRAMS Internet. You can pay bills, transfer money, check your past transactions, change some of your personal details and give your accounts nicknames to make them easier to remember.

        • The Accounts list displays a list of your accounts and balances that can be accessed using myRAMS mobile app.

          The Transaction list for each account displayed in the account list can be accessed by clicking the appropriate account.

        • BPAY

          myRAMS mobile app allows you to make BPAY® payments to both new and existing Billers. An existing biller is any biller code and reference number combination that you have previously paid using myRAMS or myRAMS mobile app.

          Please note:

          If sufficient cleared funds are not available the day before the BPAY® payment is due, the payment may not be processed.

          To check if a future dated payment has been unsuccessful, go to Accounts, click on account name, and view pending payments .

          Some billers change reference numbers regularly, so ensure you check the reference number is still correct before submitting a payment. If the reference has changed you will need to make this payment as a new BPAY payment in myRAMS mobile app.

          When will my bill be paid? 

          If you make a BPAY payment before 4pm on any banking day then, generally, it is processed, or treated as having been received by the relevant Biller, on that day.

          If you make the payment after 4pm or on a day which is not a banking day, it is generally received or treated as having been received by the relevant Biller on the next banking day. However, BPAY payment processing may be delayed (generally by one banking day but potentially longer) if payment is made on the day before a bank or public holiday or if another financial institution in the BPAY scheme, or the Biller, does not process the BPAY payment as soon as they receive its details.

          If you make more than one transaction using myRAMS within a processing day, we may determine the order of processing those transactions.

           

           

        • You can only cancel a transaction via full myRAMS (Desktop version). You can cancel a future dated transfer, one business day before the transfer is due (i.e. transfers not due for payment today). To cancel a payment or transfer simply login to myRAMS, and select "Transfer and Pay' menu, then Scheduled transactions sub menu to cancel the payment or transfer.

          Once a payment or transfer is made we are unable to stop that transaction.

        • Yes, you are able to change the PIN for any active card you have with us via myRAMS. To change your card PIN log into myRAMS, go to 'More' menu.  Click on 'Manage Cards'.  You will then be able to select a new PIN for any active cards you have with us.

        • You will need to use SMS security for the following changes: password change, make BPAY® payments, make transfers and move money including new billers and payees, change personal details and set daily transfer limit.

        • Not if you are already registered for myRAMS. If so, simply use your existing sign in details to access myRAMS Mobile. Download the RAMS app or type myRAMS.com.au on your mobile browser and login by entering your Customer Identification Number and Password.

          If you don't have myRAMS, access please call us on 13 RAMS, that's 13 7267 to register. Please note myRAMS access is not available to companies and trusts.

          Please see our Contact us page for opening hours and mailing address.

          1. Via the RAMS Mobile app

          RAMS mobile app, available from the Apple App Store and Google Play, is the app you download on your Apple  or Android device. Once downloaded, select the myRAMS button and you can logon using your Customer ID and password.

          1. Via the browser on your mobile device

          Type in myRAMS.com.au into your browser on your mobile device. You will be presented with the logon screen. You can logon using your Customer ID and password.

        • If you are an existing home loan customer and currently do not have access to myRAMS, to register please call us on 13 RAMS, that's 13 7267. Please note myRAMS access is not available to companies and trusts.

          If you have a RAMS savings or everyday account, you are automatically registered for myRAMS.

          See our Contact us page for opening hours and mailing address.

           

        • If you have a RAMS deposit account, you are automatically registered for SMS Security on all your RAMS accounts.

          You can also register by using the "SMS Security"  or by calling 13 RAMS, that's 13 7267.

          You will need to provide your mobile phone number to receive SMS security codes.

          Please see our Contact us page for opening hours and mailing address.

        • Using myRAMS is free. Standard fees and charges may apply for applicable transactions.

          You may incur internet data charges and call costs from your mobile service provider, as well as internet service provider costs when using a WIFI connection.

        • myRAMS Mobile provides the same high level security as myRAMS.

          RAMS employs a range of security measures to help ensure a secure online experience with myRAMS and help protect your personal account information. View myRAMS Security for more information.

        • A secure session commences when you enter your Customer ID and Password on the Login screen. All of the actions performed within your secure session is protected by industry standard security technology.

          To end your secure session tap the More menu, then the Log out button located on the top right of the screen.

          Save your Customer ID 

          myRAMS mobile app allows you to optionally save your Customer ID, giving you the ability to sign in without the need to enter your Customer ID each time. For security reasons the first 4 characters of your Customer ID will be masked. If you would like to sign in with a different Customer ID, simply clear the field and enter the new Customer ID.

        • A secure session commences when you log in. This session is kept alive provided you are active within myRAMS mobile app. Log out at any time by clicking the More menu, then Log out button located on the top right of the screen. Before you log out, ensure that you have completed all transactions. Once you have successfully logged out, the log out screen displays.

          If your session is inactive for more than ten minutes, you are automatically logged out. To re-start your session, you will need to re-log in from the log in page.

        • myRAMS mobile app allows you to make payments to payees and billers.  

          When will my payment be received?

          If you have more than one RAMS account, payments are transferred between your own RAMS accounts immediately.

          If you make a payment to a 3rd party RAMS account or to an external institution before 4pm on any banking day then, generally, it is processed, or treated as having been processed, on that day.

          If you make a payment to a 3rd party RAMS account or to an external institution after 4pm on a banking day or on a day which is not a banking day, it is generally processed, or treated as having been processed, on the next banking day.

          In addition, it generally takes at least 1 banking day for a payment to be received by the payee – this period may be affected by the conduct of the receiving financial institution (for which we are not responsible).

          It is important you check that the BSB and account number you have entered are correct because payments are processed using the BSB and account number only, without checking the account name. Funds may be credited to the account of an unintended recipient if the BSB and account number are not correct. It may not be possible to recover funds from an unintended recipient.

          RAMS will not be liable for payments made where incorrect details have been entered.

        • myRAMS Mobile allows you to access your accounts on the go. It is a customised version of myRAMS for mobile devices with many of the same features as full myRAMS.

        • myRAMS is the secure personal internet transacting facility for RAMS customers which allows you to manage your home loan, savings and everyday accounts online.

        • The RAMS app is available for iOS and Android devices and can be downloaded from the Apple App Store or Google Play.  It gives you access to some of our most popular tools and services on your mobile device:

          Key features:

          • myRAMS mobile
          • Repayments calculator
          • Product info and videos

        • Your security is important to RAMS. If you believe your myRAMS Internet security has been breached or is at risk, or you have lost your mobile with myRAMS Mobile enabled, please contact RAMS immediately on 13 7267. If you're calling from outside of Australia, please call us on +612 9647 6967. 

          If you’d like to learn more about security and ways to protect yourself online, please visit myRAMS Security.

          Please see our Contact us page for opening hours and mailing address.

        • The following features are only available on full myRAMS (desktop version):

          • Export transactions
          • View eStatements
          • Filter transactions
          • Edit notification settings
          • View activity history
          • Open new accounts

        • Call us on 13 RAMS, that's 13 7267

          See our Contact us page for opening hours and mailing address.

          See our FAQs section.

          • Apple iOS 11.0 or above
          • Android™ 8 or above

          In order to use myRAMS Mobile you must have JavaScript enabled on your phone. If JavaScript is disabled, please refer to your phone's user guide for instructions on how to enable it.

          We're working to support other operating systems in future.

        • On 1 October 2020 RAMS commenced data sharing for product reference data via our public Open Banking Product API.  The number of products available for product reference data sharing expanded on 1 February 2021 and again on 1 July 2021, in line with the Government’s phased implementation of the Open Banking regulations. Product reference data can be used by third parties to make comparisons of products and prices across the market.

          On 1 July 2021 RAMS commenced consumer data sharing, allowing eligible customers to share their data for in-scope products with Accredited Data Recipients (ADRs). The products and data available for consumer data sharing will continue to expand in line with the phased implementation of the Open Banking regulations. Consumer data sharing gives consumers greater access to and control over their data and may improve consumers’ ability to compare and switch between products and services.  

        • One of the purposes of Open Banking is to increase competition across financial services and potentially allow customers to negotiate better deals and save money. Open Banking means that you will be able to share your data with Accredited Data Recipients (ADRs). This will give you access to products and services offered by ADRs that may suit your needs.

        • RAMS is committed to ensuring that your data is safe including via Open Banking. Customers who want to use Open Banking will need to be registered for Internet Banking on myRAMS. 

          Accredited Data Recipients (ADRs) who are providing products or services under Open Banking must comply with privacy and security requirements and be accredited by the Australian Competition and Consumer Commission (ACCC).

        • It is entirely your choice if you wish to use Open Banking. Open Banking requires you to sign in using your Internet Banking credentials to authorise any sharing of information. If you change your mind you can revoke your authorisation to share data with ADRs at any time using your data sharing dashboard accessed through your Internet Banking.

        • You may ask us to share your RAMS consumer data, or other consumer data you have given us permission to collect, in order to get a banking product or service from another organisation, such as another bank. 

          For example, if you apply for a loan with another bank and they request to see data on your RAMS savings account as part of their assessment, you can give us permission to share your RAMS consumer data relating to that savings account with them if they are accredited to receive data by the ACCC. 

        • To start the consent process, you will need to visit the Open Banking consent portal of the Accredited Data Recipient (ADR) you wish us to share your data with.  This ADR may be another bank or fintech. Once you have granted your consent to the ADR to collect data on your behalf through their consent portal, you will be connected to RAMS, where we will ask you to authorise us to share your data with the ADR.

        • Under the Consumer Data Right, we will only share your RAMS consumer data with another organisation if you give us permission to do so. 

          You can use your data sharing dashboard in myRAMS Internet Banking to track all the permissions you have given to us to share your data. We will always notify you via the data sharing dashboard as soon as practicable after sharing your data.

        • You may withdraw your permission for us to share your consumer data on any account at any time by using your data sharing dashboard through myRAMS Internet Banking. 

          Once your permission for us to share your data has been withdrawn, we will no longer share your data and will provide you with a notice of this as soon as practicable.  

        • Your data sharing dashboard on myRAMS Internet Banking will show you all your active consents and also any previous consents that you have provided, which have expired or been revoked or cancelled.

        • When creating your consent, you can select how long you would like it to stay active. A consent may be for a one time share or you may select a period of up to 12 months. The maximum time limit for consent to remain active is 12 months, before it will expire. If you would like to continue sharing data once it has expired, you will need to create a new consent. 

          You may choose to create more than one consent or different consents for different accounts, depending on the information you wish to share and the length of consent you would like to give. 

          Some Accredited Data Recipients (ADRs) may also allow you to amend an active consent on your data sharing accounts. By visiting the ADR’s app, you may have the option to extend a consent or change the accounts within the consent. This can only be activated through the ADR.

        • At this stage RAMS is not receiving Open Banking data from other banks. Ultimately Open Banking should result in customers getting better access to products that meet their needs. We are excited about the possibilities from Open Banking and over time we expect to allow customers to use Open Banking to more easily bring their banking data from other banks to RAMS. In the meantime, your RAMS banker is able to discuss suitable products with you and assist with data required from other financial institutions to support your needs.

        • As RAMS launches services that make use of Open Banking, we will provide information to help customers use these services including transferring their Open Banking data from other banks to RAMS. We will continue to update this internet page with updates as further data sharing services become available.

    • Financial Claims Scheme

        • The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails. If you hold a deposit product with Westpac Banking Corporation (WBC), you may be entitled to payment under the FCS in certain circumstances.

          Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA).

          The FCS can only come into effect if it is activated by the Australian Government when an institution fails. Once activated, the FCS will be administered by the APRA. In an FCS scenario, APRA would aim to pay the majority of customers their protected deposits under the Scheme within seven calendar days.

           

        • The FCS limit of $250,000 applies to the sum of an account holder's deposits under the one banking license.

          Therefore, all deposits held by an account holder with a single banking institution must be added together towards the $250,000 FCS limit, and this includes accounts with any other banking businesses that the licenced banking institution may operate under a different trading name. 

          The limit applies per customer per banking licence. That is, the limit applies to the combined total amount of funds you have with Westpac, Bank of Melbourne, St.George Bank, BankSA, RAMS  (including any other eligible deposit products that are issued by WBC but distributed by third parties under their own brands), because these funds are held under a single WBC banking licence. 

        • The limit applies per customer per institution. That is, the limit applies to the combined total amount of funds you have with Westpac, St.George, Bank SA, Bank of Melbourne and RAMS.

        • You can find out more information about the various brands and products offered under the WBC banking licence and covered by the FCS by contacting WBC directly.

          Further Information on the FCS is also available on the FCS website - www.fcs.gov.au

           

    • Franchisees

    • Financial hardship

        • Yes, with your signed approval we can discuss and negotiate a solution with your nominated representative such as a Financial Counsellor or other third party.

        • We will look at your individual situation and provide a tailored solution. This may be for a short, medium or long period of time depending on your circumstances.

        • We will advise you in writing of the reason for the decline. However, even if we decline hardship assistance we may provide other assistance on a case-by-case basis. You may wish to seek further financial advice from a financial counsellor or other third party, about the options available to you.

          If you are not satisfied with our response or handling of your complaint, you may be able to lodge your complaint with a free, independent external dispute resolution scheme, the Australian Financial Complaints Authority. Their contact details are:

          Online: www.afca.org.au 
          Email: info@afca.org.au
          Phone: 1800 931 678
          Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

        • We will endeavour to contact you during the nominated time on the number provided, as soon as possible.

        • Solutions are assessed on a case by case basis and you may need to provide some further information such as Centrelink documents, medical information or proof of income and expenditure. If required our Consultants will discuss these requirements with you.

        • Assistance is determined on a case by case basis and could include reduced or deferred repayments. We are committed to working with you to provide a solution that will better your financial position.

        • Once we are aware of your financial difficulty we will suspend collections activity for 21 days, while we are assessing your situation, as per legislative requirements. This will enable you to provide us with any additional information if applicable. If we agree to provide you with hardship assistance and you comply with the terms of your arrangement, there will be no collections activity during any approved assistance period.

    • International tax

        • What is FATCA?

          The Foreign Account Tax Compliance Act.

          This is legislation intended to help the US tax revenue service (IRS) collect tax from US residents living abroad.

          It requires all financial institutions to identify and report customers who may be US residents for taxation purposes to the Australian Tax Office. The ATO reports this information to the US Government (IRS).

          How can the US do this?

          Although this was a US initiative, the G20 supports it and intends to drive a worldwide program that has similar aims

          Countries around the world, including Australia, are planning to or have already entered into bi-lateral agreements with the US to support the FATCA regulations.

          What does the statement on this form mean?

          The statement assumes that you are not a US resident for tax purposes unless you call us to tell us otherwise.

          Why are you (RAMS) doing this?

          RAMS is owned by Westpac which operates and serves customers around the world and supports international efforts to reduce tax avoidance. It is essential that we meet international regulatory requirements.

          Are other banks doing this?

          Financial institutions and customers who don't register to participate with the Foreign Account Tax Compliance Act may face financial implications.

          We understand that most banks are registering; however, you should check with any that are relevant to you to verify.

          What if I don't self-certify?

          That's not a problem; however we suggest you contact a taxation professional to discuss your specific circumstances. If we do have evidence on file that suggests that you may be US, we will contact you directly to confirm.

          What happens if I am US but I don't tell you?

          We aren't able to give advice of that nature and suggest you contact a taxation professional to discuss your specific circumstances. If we do have evidence on file that suggests that you may be US, we will contact you directly to confirm.

          I need more information about FATCA?

          RAMS Foreign Tax Operations: 1300 725 863

          Or writing to us at:

          RAMS Foreign Tax Operations
          GPO Box 4008, Sydney 2000

        • Foreign tax residency refers to the country(ies) in which you are liable to pay tax, irrespective of whether a tax return must be filed or any tax is actually payable. This applies to individuals, entities, and any of their associated parties, for example, beneficial owners and/or controlling persons of organisations.

          If you need help to determine your tax residency status, please contact your independent taxation advisor, as we are unable to provide taxation advice.

          The OECD website provides information about tax residency in relation to CRS.

        • We will only disclose your personal information to the local tax authority in accordance with the legislation and as per the RAMS Privacy Policy.

        • A TIN is an identifying number or equivalent (e.g. social security number, personal identification number, national identification number) issued by a country of tax residency that is used for tax purposes. If you are unsure about your TIN, contact the relevant tax authority or your independent taxation advisor.

        • Beneficial Owner/Controlling Person refers to the individual(s) that directly or indirectly owns a legal interest in the entity of 25% or more and/or exercises actual effective control over the entity, whether from an economic or other perspective, such as through voting rights. In addition, in the case of a trust, a Beneficial Owner/Controlling Person includes the settlor(s), trustee(s), appointer(s), protector(s), beneficiary(ies) or classes of beneficiaries and in the case of an entity other than a trust, the term includes persons in equivalent or similar positions.