• At RAMS, we are here to help you every step of the way. Check out our frequently asked questions below.  If you don't find what you are looking for, please contact us.
  • Home loans

      • If you are over 18 and can meet RAMS' lending guidelines, any Australian Resident can apply for a RAMS home loan.

      • Yes, all RAMS home loans are transportable when simultaneous settlement of sale and purchase occurs. This means you can save on set-up fees and you may also save on stamp duty.

      • If you want to apply for a home loan, locate your nearest RAMS Home Loans Centre, call 13 RAMS, that's 13 7267 or fill in our online enquiry form, to be put in touch with a RAMS Home Loan Specialist.

        If you are an existing customer contact us by:

        • Telephone: 13 RAMS (13 7267), Monday to Friday 8.30am to 8.30pm (EST)
        • If you are calling from overseas, call +612 9647 6967
        • Fax: 02 9736 5273
        • Postal Address: Locked bag 100, Royal Exchange, NSW 1225

      •  You can arrange to see a home lending specialist at your local RAMS Home Loans Centre or call 13 RAMs, that's 13 7267 to arrange for a RAMS Home Loans Specialist to call you.

      • RAMS can apply for the First Home Owners' Grant on your behalf, you simply need to submit the completed application and supporting documentation. If approved, we then make the First Home Owner Grant funds to you available at settlement.

      • The First Home Owner Grant is payable per property purchase, not per individual. So if you are both eligible for the Grant and you purchase your first home together, you will only receive one payment.

      • Costs vary depending on the RAMS home loan you choose (see individual home loans for details) and the amount you borrow. In addition to application, valuation and settlement fees, you need to allow for RAMS' fees, Stamp Duty and solicitor's fees. Use our Calculators to find out how much stamp duty you’ll pay in your State or Territory.

      • If you are considering taking out a new RAMS home loan, you can compare interest rates and loan features here.

        If you are an existing customer, please call the RAMS Customer Service team on 13 RAMS, that’s 13 7267 for details of your existing home loan.

      • Depending on your circumstances and the home loan you have applied for, you will generally need to supply the following:

        • Completed and signed RAMS Standard Application Form
        • 100 Point Check AML Customer Identification Checklist (with accompanying identification) per applicant
        • First Home Owner Grant application (if you're a first home buyer)
        • Signed copy of Contract of Sale (required for purchase only)
        • 6 Months Home Loan Statements (required for refinance only)
        • Rates Notice for existing property used as security (required for refinance/equity releases only)
        • Copy of last 3 months’ loan statements for any loan to be paid out (required for loan consolidation only)
        • Evidence of income – most recent payslip or letter from employer detailing conditions and most recent group certificate.

        If you are applying for a RAMS Low Doc loan you will need to supply a  Borrower Certificate of Income Declaration or a letter from your accountant outlining each applicants' income details. If you are a PAYG employee – A pay-slip or employment letter (no older than 30 days).

        • Contact the RAMS Customer Service team on 13 RAMS, that's 13 7267, and speak to one of our consultants about your situation.

        • If you have a variable rate loan and interest rates go up or down, we will recalculate your minimum repayment based on the new rate. We will write to you to advise your new minimum repayment. If you have a fixed rate loan, your rate and repayments will not change during the period of the fixed rate agreement.

        • What is FATCA?

          The Foreign Account Tax Compliance Act.

          This is legislation intended to help the US tax revenue service (IRS) collect tax from US residents living abroad.

          It requires all financial institutions to identify and report customers who may be US residents for taxation purposes to the Australian Tax Office. The ATO reports this information to the US Government (IRS).

          How can the US do this?

          Although this was a US initiative, the G20 supports it and intends to drive a worldwide program that has similar aims

          Countries around the world, including Australia, are planning to or have already entered into bi-lateral agreements with the US to support the FATCA regulations.

          What does the statement on this form mean?

          The statement assumes that you are not a US resident for tax purposes unless you call us to tell us otherwise.

          Why are you (RAMS) doing this?

          RAMS is owned by Westpac which operates and serves customers around the world and supports international efforts to reduce tax avoidance. It is essential that we meet international regulatory requirements.

          Are other banks doing this?

          Financial institutions and customers who don't register to participate with the Foreign Account Tax Compliance Act may face financial implications.

          We understand that most banks are registering; however, you should check with any that are relevant to you to verify.

          What if I don't self-certify?

          That's not a problem; however we suggest you contact a taxation professional to discuss your specific circumstances. If we do have evidence on file that suggests that you may be US, we will contact you directly to confirm.

          What happens if I am US but I don't tell you?

          We aren't able to give advice of that nature and suggest you contact a taxation professional to discuss your specific circumstances. If we do have evidence on file that suggests that you may be US, we will contact you directly to confirm.

          I need more information about FATCA?

          RAMS Foreign Tax Operations: 1300 669 297

          Or writing to us at:

          RAMS Foreign Tax Operations
          GPO Box 4008, Sydney 2000

        • A deposit bond is a simple cost-effective way to cover the deposit on a property purchase when you do not have immediate access to cash, but have finance approved. The value of the bond is equal to the required deposit. A deposit bond can be particularly useful if you are buying at auction. See Deposit Bond for more information.

        • A Self employed loan has simplified paperwork and is designed for self employed applicants, who may have difficulty providing up-to-date financials to prove their income. If you are self-employed and apply for a loan, all you need to support your application is a signed Borrowers' Declaration stating your income and the ability to make your repayments. Subject to meeting our lending criteria, there’s no need to supply financial statements or tax returns.

        • A pre-approval is an approval that is given confirming that you can afford the loan based on your current circumstances. It is subject to conditions, for example, acceptable security and verification of income, and is not binding on RAMS. It is usually given before you have found a property.

        • The RAMS Lifestyle Option is available on most home loans (excludes line of credit and fixed rate home loans). It allows you to defer repayments on your loan for up to 6 months – twice during the life of the loan. This option is designed to help you if your income is temporarily affected by situations such as parental leave or retrenchment. Conditions and fees apply, so ask a RAMS Home Loan Specialist for further details if you are interested in this option.

        • RAMS' BSB number is 032-885.

        • RAMS Risk Fee is paid by the borrower (you) and covers the lender in the event of loan default or if the house is sold for less than the amount owed under the mortgage. Many lenders charge mortgage insurance in these circumstances, however RAMS charges a risk fee.

          RAMS' Risk fee is levied on full doc loans, where the loan is more than 80% of the value of the property, or if the loan is over $1.5 million.

        • Stamp Duty is a state government duty payable when a property is purchased or transferred. Stamp Duty is calculated on the purchase price of the property and is paid by the buyer. Each State and Territory has a different rate of duty. Check out the RAMS Stamp Duty calculator to work out how much Stamp Duty will be payable on your property purchase.

        • You must be employed for a minimum of 6 months before RAMS will consider you for a home loan.

        • You will receive statements detailing all the transactions on your home loan for the statement period. Statement frequency will vary depending on the type of home loan you choose, so check individual product features for details.

        • These are transactions that are electronically debited from or credited to your loan (e.g. salary payments by wage instruction, credit card bills paid by direct debit, dividend and government payments by direct credit). You have an unlimited number of direct entries on your account which are free.

        • RAMS offers a full range of home loan products catering for most customer requirements.

        • The sooner the better! You can make a deposit to your loan as often as you like. Interest is calculated on the daily balance of your loan, so you will benefit every time funds are deposited.

        • Your loan needs to be drawn down before we can order these items. You will receive these within a maximum of 10 working days from the date we settle your home purchase or loan refinance. If you don’t receive them within this timeframe, please contact RAMS Customer Service Team on 13 RAMS (13 7267).

        • RAMS Home Loans is owned by Westpac Banking Corporation, one of the most secure banks in the world with a strong deposit base that has been built up over 191 years in the business.

        • Yes. Register for myRAMS and you can view specific home loan account information, your transaction history and balances on-line, at any time.

          Currently myRAMS is available to individuals only, not companies or trusts etc.

        • Yes. All RAMS home loans have a redraw facility. Minimum amounts and in some cases, fees may apply, so check individual product features for full details,applicable fees and conditions.

        • Unfortunately this isn’t possible. To discuss your options to deposit funds to your loan, please call 13 RAMS, that's 13 7267.

        • Yes, you can make extra repayments on all RAMS home loans. However the terms and conditions relating to extra repayments vary depending on the RAMS home loan you choose, and whether you select a fixed or variable interest rate. So please see individual products for full details.

        • This will depend on the type of ATM you use. Some new ATM’s provide loan and redraw balances and others will provide only your loan balance.

        • Your loan will accept direct debits from any financial institution within Australia. You will need to contact your credit card provider to ascertain if this payment method is possible.

        • Yes, however, if your loan is currently in a fixed rate period, break costs may be payable. Check your loan agreement for details.

        • Yes, minimum loan amounts may apply to each loan.

        • Yes, minimum spilt amounts may apply.

        • Yes you can subject to any product restrictions. To discuss your options, please contact your nearest RAMS home loan centre or call the RAMS Customer Service team on 13 RAMS, that’s 13 726.

        • It depends on the type of RAMS home loan you currently have. To discuss your options, please contact your nearest RAMS home loan centre or call the RAMS Customer Service team on 13 RAMS, that’s 13 7267.

        • No, RAMS does not insist on life insurance.

        • Yes in certain circumstances and provided a residential property is provided as security.

        • No, RAMS does not currently offer a RAMS credit card..

        • Yes, a repayment holiday option is available on most RAMS home loans. If you have built up extra funds in your home loan account, the repayment holiday option allows you to stop repayments for a period of time. (Your repayments are taken out of the extra funds, until the extra funds are used up).

        • Yes, RAMS offers bridging loans.

        • Yes. RAMS offers a construction option on many of its full doc and low doc loans.

        • Yes. RAMS offers a choice of fixed rate home loans, including low doc options for the self-employed. All RAMS fixed rate home loans allow you to select a fixed rate term of 1, 2, 3, 4, 5 or 10 years.

        • RAMS offers an Interest Only option on all its home loans. RAMS Full Feature, RAMS Investor, RAMS Low Rate, and all RAMS Fixed Rate home loans and Self-Employed Low Doc loans are available for investment purposes with up to 10 years interest only repayments (see individual products for details). RAMS also offers evergreen line of credit home loans with interest capitalisation, with no need for regular repayments if you’re below your credit limit.

          • To purchase a residential property in which you plan to live
          • To purchase a residential property in which you plan to live
          • To purchase a residential property for investment purposes
          • To refinance an existing home loan
          • To refinance an existing home loan and consolidate other debts
          • For investment purposes
          • To release equity in an existing property
          • For some business purposes (provided a residential property is offered as security)
          • To purchase land and construct a dwelling
          • To refinance an existing loan from another loan provider and construct a dwelling (excludes partly completed construction loans)
          • To finance the construction of a dwelling on existing land
          • To conduct major renovations to a new or existing property.

          If your requirements are not listed above, please contact us to discuss your situation and requirements. All RAMS home loans must be secured against residential property or land. Whilst we will normally lend against a number of property types, we generally cannot lend against:

          • Converted motels and hotels
          • Serviced apartments (not located in a capital city)
          • Property over 50 hectares
          • Commercially zoned property
          • Studio apartments

        • There are a number of options available:

          • Your debit card enables you to utilise EFTPOS (which is available at most retailers) for purchases and cash withdrawals.
          • Use your debit card to obtain cash through any ATM where the “Cirrus” logo is displayed.
          • You can withdraw money over the counter at over 3,300 Australia Post outlets displaying the Bank@Post sign.
          • Use your cheque book to make purchases.

          Your home loan has a total of 25 free transactions per month across all access methods (except direct entry transactions which are unlimited). If the access method is via ATM, the free transactions relate only to Westpac, St George (excluding St George ATM’s in BP Service Stations), Bank of Melbourne or BankSA ATM’s. Other institutions may charge a fee for use of their ATM’s, payable in addition to fee for transactions over free threshold. Please refer to your loan agreement for details.

        • Contact the RAMS Customer Service team on 13 RAMS, that’s 13 7267, for information on how to apply for a RAMS Lifestyle Option.

        • Contact the RAMS Customer Service team on 13 RAMS, that’s 13 7267, for information on how to take up a RAMS Repayment Holiday Option.

        • There are two options:

          • You can complete a “Standing Order” form. This will be forwarded to you shortly after your loan is drawn / settled. Alternatively, you can set up a Standing Order (Regular Redraw) by visiting www.rams.com.au and selecting myRAMS or call RAMS Customer Service Team on 13 RAMS (13 7267). Standing Orders can be established for one off or regular transfers (e.g. repayments on another loan).
          • You can authorise another financial institution to debit the funds from your loan. To find out how, please contact the financial institution you wish your funds to be transferred to. You will need to complete one of their direct debit forms.

        • A Wage Instruction form is included in your pack. You need to give this form to your employer who will arrange for your salary to be credited to your loan.

        • RAMS can apply for the First Home Owners' Grant on your behalf, you simply need to submit the completed application and supporting documentation. If approved, we then make the First Home Owner Grant funds to you available at settlement.

        • This service is available at most Australia Post outlets displaying the Bank@Post sign. You need to complete a deposit slip, swipe your debit card through the PinPad at the counter, press savings and enter your PIN. The operator will provide you with a receipt.

        • Use our branch locator. Simply enter your postcode or select a state and region to find the RAMS home loans centre nearest you.

        • Most RAMS home loans allow extra repayments to be made by BPAY, direct transfer or cheque deposit. If you have a debit card on your loan you can also make deposits through AusPost.

          Cheque deposits can to be posted to:
          RAMS Financial Group Pty Ltd Locked bag 5001, Concord West NSW 2138.

          Remember to write your home loan account number on the back of your cheque.

        • You can send a cheque to RAMS via Locked Bag 5001, Concord West NSW 2138 or deposit funds at any Australia Post outlet displaying the Bank@Post sign. You may also visit www.rams.com.au and selecting myRAMS or contact RAMS Customer Service Team on 13 RAMS (13 7267) and arrange for your funds to be debited from your bank account (we can only provide this service if you have previously supplied us with a direct debit authority on your bank account).

        •  Download the Direct Debit form.Once completed, please send it to:

          RAMS Financial Group Pty Limited, Locked Bag 5001, Concord West NSW 2138.

          For further information, call 13 RAMS, that’s 13 7267.

        • Interest is calculated on the closing daily balance – you only ever pay interest on what you owe at the end of each day. So if your home loan offers the flexibility to make additional repayments, any extra payments you make save you interest. This could save you thousands of dollars over the life of the loan.

        • Westpac owns RAMS and provides the financial backing and support. However, RAMS operates separate distribution channels, branding, products and pricing and has its own dedicated originations services and management team. Therefore, customers have the security and stability of a bank with the down to earth, flexibility and innovation of dealing with a non-bank.

        • In most cases your home loan manager will be able to give conditional pre-approval within 24 to 48 hours. How quickly you get full approval depends on you providing the necessary documentation to support your application and RAMS getting a valuation of the property.

        • A pre-approval is valid for 3 months from the date of issue.

        • The minimum loan amount varies by product, see individual home loans for details. There is no maximum loan size for RAMS full doc loans, and we will lend up to $1,500,000 on RAMS low doc loans, subject to LVR and postcode restrictions. However, the actual amount you can borrow depends on your individual financial circumstances.

          Check out the RAMS How Much Can I Borrow Calculator or all our calculators to get an estimate of what RAMS will lend you. For a more accurate estimate make an appointment with one of our home loan specialists – they can even arrange a home loan pre-approval to give you the confidence needed to bid at an auction.

        • A great no deposit home loan is RAMS Fast Track. You can borrow up to 120%1 of the full purchase price (or valuation if lower) and save thousands in mortgage insurance costs. A guarantor simply needs to provide RAMS with a limited guarantee supported by either a first registered mortgage or in a limited number of circumstances a second mortgage2 over their property, for the amount you need to borrow over 80%3 of the property value, and you won’t be charged a cent in lender’s mortgage insurance.

          With RAMS, if you have the deposit, you can borrow up to 95%5 of the full purchase price (or valuation if lower). You need to make sure you can show genuine savings, that you can afford the repayments and have funds to cover the transaction costs such as RAMS fees, legal fees, statutory charges such as stamp duty and a deposit bond if required.

          It’s easy to find a RAMS home loan that’s best suited to your needs. Ask RAMS how, click here.  

          1LVR of 120% of purchase price is only applicable where the loan purpose includes both consolidation of other debts and renovations or home improvements. .

          2Second mortgage will only be accepted if the first mortgage is held with the Westpac Banking Group.

          3Funds required for renovations/ home improvements must be evidenced by a fixed contract. For loans up to $1.5 million. Fees, conditions and limitations apply. Subject to RAMS normal lending criteria.

          5Fees, conditions and limitations apply. Subject to RAMS normal lending criteria. The product conditions set out in this document apply to loans available through RAMS Home Loan Centres. Different product conditions may apply to loans available through RAMS accredited brokers. Funds to cover transaction costs and deposit required. Subject to loan serviceability. If for investment purposes, must hold 10% of the purchase price in equity in other residential real estate or income earning assets.

        • Line of Credit loans – You must make a repayment immediately at any time your loan balance exceeds your available credit limit. You must monitor your account to ensure you remain within your available credit limit. In addition, a statement will be mailed to you quarterly. The statement is produced quarterly but you can request it monthly by calling RAMS Customer Service Team on 13 RAMS (13 7267).
          Other transactional loan types - Details of your first repayment and when it is due are outlined in your settlement letter.
           

        • The standard First Home Owner is $7,000. However each state has its own conditions. For instance, in NSW there is a maximum property value (ie. cap) of $850,000 and in Victoria, Queensland, Northern Territory and most of Western Australia there is a cap of $750,000 and in South Australia it is $575,000. Each state also offers incentives in addition to the First Home Owners Grant. Check with your state government's website for more information.

        • The Stamp Duty payable on a property purchase depends on a number of factors including which State you purchase in, whether or not you are a first home buyer and whether or not you are going to live in the property.

          Check out the RAMS Stamp Duty calculator to work out how much Stamp Duty will be payable on your purchase.

        • Your minimum repayment is calculated by working out what amount needs to be paid to reduce your loan balance to zero over the term of your loan. This amount may vary if you decide to make extra repayments. Check out RAMS' Repayments Calculator or all our calculators to estimate payments based on loan term, amount and interest rates.

        • Call 13 RAMS (13 7267) immediately and follow the voice prompts. If you are overseas the number to call is +61 2 96476967. You can report your debit card lost or stolen 24 hours a day, 7 days a week.

        • Yes. Our Low Doc range is designed for the self employed, with great rates and simplified paperwork. Subject to meeting our lending criteria, all you need to support your application is a signed Borrower Declaration stating your income and the ability to make your repayments and a statement of your assets and liabilities.

        • Cheques deposited via Bank@Post take 7 business days to clear. Cheques posted to RAMS take 5 business days to clear from the date the cheque was deposited to your loan.

        •  You can arrange to see a home lending specialist at your local RAMS Home Loans Centre or call 13 RAMs, that's 13 7267 to arrange for a RAMS Home Loans Specialist to call you.

        • Depending on your circumstances and the home loan you have applied for, you will generally need to supply the following:

          • Completed and signed RAMS Standard Application Form
          • 100 Point Check AML Customer Identification Checklist (with accompanying identification) per applicant
          • First Home Owner Grant application (if you're a first home buyer)
          • Signed copy of Contract of Sale (required for purchase only)
          • 6 Months Home Loan Statements (required for refinance only)
          • Rates Notice for existing property used as security (required for refinance/equity releases only)
          • Copy of last 3 months’ loan statements for any loan to be paid out (required for loan consolidation only)
          • Evidence of income – most recent payslip or letter from employer detailing conditions and most recent group certificate.

          If you are applying for a RAMS Low Doc loan you will need to supply a  Borrower Certificate of Income Declaration or a letter from your accountant outlining each applicants' income details. If you are a PAYG employee – A pay-slip or employment letter (no older than 30 days).

          • A Self employed loan has simplified paperwork and is designed for self employed applicants, who may have difficulty providing up-to-date financials to prove their income. If you are self-employed and apply for a loan, all you need to support your application is a signed Borrowers' Declaration stating your income and the ability to make your repayments. Subject to meeting our lending criteria, there’s no need to supply financial statements or tax returns.

          • If you are over 18 and can meet RAMS' lending guidelines, any Australian Resident can apply for a RAMS home loan.

          • Yes. Our Low Doc range is designed for the self employed, with great rates and simplified paperwork. Subject to meeting our lending criteria, all you need to support your application is a signed Borrower Declaration stating your income and the ability to make your repayments and a statement of your assets and liabilities.

      • Savings and transactions

          • Yes, RAMS accounts are covered under the Government guarantee, as RAMS accounts are issued by Westpac Banking Corporation.

          • There are currently no fees or charges on a RAMS Saver account.

          • Yes, you can access myRAMS using certain mobile phones (once you have completed the new user process using a computer). You can find out if your mobile phone supports myRAMS by calling 13 RAMS, that’s 13 7267.

          • Yes. You can access information about your joint account by logging into myRAMS.

          • The default 'Pay Anyone' daily limit is $5,000 per customer per day in total across all your accounts. The default limit can be changed to a minimum of $1,000 up to a maximum of $10,000 per customer per business day (options are $1,000, $2,000, $5,000 and $10,000). If you wish to change the daily limit you will need to login to myRAMS. You will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can change your daily transfer limit.    

            Please Note: If you have any scheduled future dated payments set up before you reduced your daily limit that exceed your new daily limit these payments will be processed on the due date (as long as there are sufficient funds in your account). If you want these future dated scheduled payments to fall within your new daily limit, then:    

            • For future transfers - go to “Transfers” in the left hand menu, then “Future Transfers” and edit the payment amount to fall within your new daily limit  
            • For future dated BPAY – go to “BPAY” in the left hand menu, then “Future Payments” and edit the BPAY amount to fall within your new daily limit    

            You cannot change your daily limit over the phone.    

            Should you need to transfer more than $10,000 you can call RAMS on 13 RAMS, that’s 13 7267, provided the payee is already in your “pay anyone” list.  If you want to transfer funds via the Customer Support Centre you must first have set-up the account you wish to transfer to via myRAMS. To do this simply login to myRAMS, go to the ‘Transfers” tab on the left hand menu, then click on “Manage Payees” and click on “Create New Payee” and follow the prompts.  

          • Yes. You can cancel a future dated transfer, one business day before the transfer is due (i.e. transfers not due for payment today). To cancel a payment or transfer simply login to myRAMS, and select “Transfer Money”, then go to “Future transfer” menu to cancel the payment or transfer.

            Once a payment or transfer is made we are unable to stop that transaction.

          • Yes. You can have your salary paid into your RAMS Saver account. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Saver account number.

          • Cash deposits are not allowed. However, you can deposit funds into your RAMS Saver by:

            •  Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Saver account number.
            •  Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Saver. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Saver account number.
            •  Cheque – you can deposit a cheque payable to the account holder(s) and drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:  
            RAMS Deposits
            Locked Bag 5001
            Concord West NSW 2138

          • Yes. You can post a bank or personal cheque payable to the account holders (for joint accounts the cheque must be payable to one or both of the account holders) and drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:

            RAMS Deposits
            Locked Bag 5001
            Concord West NSW 2138

          • RAMS does not have any branches. However you can deposit funds into your RAMS Saver by:

            • Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Saver account number.
            • Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Saver. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Saver account number.
            • Cheque – you can deposit a cheque payable to the account holder(s) and drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:

            RAMS Deposits
            Locked Bag 5001
            Concord West NSW 2138

          • You cannot authorise another person, who is not a joint account holder, (for example your accountant) to operate your RAMS accounts.

          • Yes. You'll need an Australian mobile phone which is registered to your RAMS accounts. You’ll also need to enable global roaming on your Australian mobile phone. Contact your service provider to arrange this.

          • Yes. You can modify a future dated transfer or payment, no later than one business day before the transfer is due (i.e. transfers not due for payment today). To modify a future transfer or payment simply login to myRAMS, and select “Transfer Money”, then go to “Future transfer” menu to modify the payment or transfer.

          • Yes, you can open an account with one other individual.

          • No, you cannot open a RAMS Saver if you are a non resident.

          • Accounts cannot be opened in the name of a business or company, in the name of a trustee of a trust or a superannuation fund, on behalf of a deceased estate, or pursuant to a power of attorney.

          • Yes, you can open a RAMS Saver account if you are not an existing RAMS customer.

          • Yes you can, by ringing RAMS Customer Service Team on 13 RAMS, that's13 7267.

          • Direct debit facilities are not available on RAMS Saver.

          • You cannot send funds from an overseas bank account into your RAMS Saver.

          • Yes. You can create a regular transfer at any time via myRAMS. To do this, login to myRAMS and select “Transfer Money” on the menu to transfer funds.

          • Automatic Savings Plans are not available.

          • Yes, you can open multiple RAMS Saver accounts – one for each of your savings goals. You can also provide a nickname for each of your accounts. Simply login to myRAMS and open your new account.
            Please note that you can open up to a maximum of 10 deposit accounts in total (inclusive of joint accounts) across the RAMS deposit product range (for RAMS Action or RAMS Offset accounts you can only link one RAMS Action or RAMS Offset account to an eligible home loan).

          • You can only transfer money to an Australian bank account.

          • BPAY is not available on RAMS Saver Accounts. 

          • Yes. RAMS Saver allows 'Pay Anyone' access which enables you to transfer funds to any other RAMS account(s) and any other Australian financial institution. View more information about myRAMS.

          • Yes. If you opened your deposit account on and from 12 May 2012 you will automatically receive electronic statements (e-Statement). RAMS will advise you via email when you e-Statement is available for viewing via myRAMS. You should keep your email address in myRAMS up to date to ensure you receive this and other important notifications promptly.
            If you opened your deposit account prior to 12 May 2012 or you hold a home loan account, you can opt-in for e-Statements online via myRAMS. Simply login to myRAMS, then click on “Statements” then “Statement Options” and follow the prompts.

          • Cheque books are not available with a RAMS Saver account.

          • Each time you open an account that earns interest, you’ll be asked if you wish to provide your TFN if not already provided. Where your TFN has been provided it will be applied to all your accounts. Providing us with your TFN is advisable but not compulsory. However, if you choose not to provide it, we are required to deduct withholding tax at the highest marginal tax rate – plus the Medicare Levy.

          • No, there is no need to set up a linked account. However, when you transfer funds for the first time to someone new you’ll need to confirm the one time password that we’ll send to your Australian mobile phone via SMS.

            In addition, if you want to transfer funds via the Customer Support Centre you must first have set-up the account you wish to transfer to via myRAMS. To do this simply login to myRAMS, go to the ‘Transfers” tab on the left hand menu, then click on “Manage Payees” and click on “Create New Payee” and follow the prompts.


             

          • If you're calling from outside of Australia, please call us on +612 9647 6967 between 7.00am and 11.00pm (AEST) 7 days a week.

          • RAMS does not have any branches and you cannot deposit money into y our RAMS Saver account at a RAMS Home Loan Centre. However you can deposit funds into your RAMS Saver by:

            • Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Saver account number.
            • Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Saver. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Saver account number.
            • Cheque – you can deposit a cheque payable to the account holder(s) and drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:

            RAMS Deposits
            Locked Bag 5001
            Concord West NSW 2138

            Note: Regular payments cannot be made from Westpac Accounts.

          • You may be eligible to earn bonus interest on your RAMS Saver account if you meet certain eligibility criteria:

            • You make deposits totalling at least $200 into the account during the month; and  
            • You make no withdrawals during the month; and  
            • The account balance does not drop below $0 at any time during the month; and  
            • The account balance does not exceed $500,000 at any time during the month.

            If you meet all of the eligibility criteria above, you will earn an additional variable bonus interest rate.

            You can find out the latest interest rates, including any bonus interest rates that may apply to your account by viewing the RAMS Deposit Rates at a Glance (PDF)

          • If you are a new customer, you can apply for a RAMS Saver online.

            If you are an existing RAMS customer, you can open the RAMS Saver account by logging into myRAMS using your Customer Identification Number (CIN) and password. From there simply click on “Apply Online” in the left hand menu and follow the prompts. You can open your account in as little as 1 minute.

            If you are an existing customer and currently do not have access to myRAMS, please call us on 13 RAMS, that's 13 7267.

          • You can change your postal address by logging into myRAMS and going to the “Settings” tab on the left hand menu, and then click on “My Details”.

             

            You will be sent an SMS Code with one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can update your address details.

             

            Please note only Australian postal addresses are accepted by the system. If you wish to change your postal address to an overseas address or an overseas address to an Australian postal address, please call 13 RAMS, that’s 13 7267.

            To change your residential address you will need to call 13 RAMS, that’s 13 7267.

          • You can change your mobile phone number by logging into myRAMS and going to the 'Settings' tab on the left hand menu, and then click on 'My Details'. You will be sent an SMS Code with a one time password to your previous provided Australian mobile phone. You will be required to enter the SMS Code into myRAMS and if accepted you can update your mobile phone details.

            If you no longer have access to your old mobile phone number, please call us on 13 RAMS that's 13 7267.

          • Please call 13 RAMS, that’s 13 7267. We’ll advise you of the requirements to change your name.

          • You can close your RAMS Saver by calling us on 13 RAMS, that’s 13 7267.

          • You can provide a nickname for your accounts by logging into myRAMS and going to the “Settings” tab on the left hand menu, and then click on “Name my Accounts”. Select the account you wish to name by clicking on “Edit”.

          • You can provide your TFN or update your TFN at any time by logging into myRAMS and going to the “Settings” tab on the left hand menu, then click on “My Details”. You can then provide/change your TFN.

          • You can login to myRAMS and view your account balances online.

          • You can withdraw funds from your account simply by logging into myRAMS.  You then select “Transfer Money” on the menu, from there you can:

             

            • Electronic Funds Transfer (pay anyone) – you will need to provide the account name, BSB and account number of the account you wish to transfer money to
            • Transfer recurring payments by Electronic Funds Transfer (pay anyone)
            • Transfer funds between RAMS accounts

             

            Please note if you are transferring funds to a new payee for the first time, you will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can transfer funds. The account to which you wish to transfer money must be conducted in Australia.

          • For all RAMS Saver Accounts deposit interest is calculated on the daily closing balance of your account using the following formula:

            Daily closing balance/365 x Interest rate
                                         
            For all accounts, balances in your account on the last day of the month, including deposits, but excluding interest posted on the last day of the month, will be included in the balance on which interest for that month is calculated. Further details of the interest types that apply can be found in the RAMS Deposit Accounts Terms and Conditions (PDF)

          • Cheques deposited into your account will be subject to clearance. This usually takes 3 business days however, in certain circumstances may be extended up to a further 2 business days.

          • Provided you are transferring cleared funds:

            • Transferring funds between your own RAMS accounts generally occurs immediately.
            • Transferring funds to other RAMS accounts not within your own profile (i.e. 3rd party accounts) or to other Australian financial institutions are generally processed:
              • Same day if the transfer is completed before the cut-off time of 4:00 pm Australian Eastern Standard Time on a business day. Funds should generally be available in the other account the next business day.
              • Next business day if funds are transferred after 4pm on a business day or on a weekend or public holiday and be available generally within the next 2 business days (depending on the institution).

          • You can open up to a maximum of 10 deposit accounts (inclusive of joint accounts).

          • If you have met all the bonus interest criteria, the amount of bonus interest will appear within your transaction list in myRAMS and on your account statement.                  

          • We will advertise the change in a major newspaper or we’ll advise you by post or email no later than the day the interest rate change takes affect.

          • In the case of joint accounts, your share of the joint account will be added to your other deposits and the FCS limit will be applied to the aggregated amount. Each account holder is entitled to an individual guarantee, up to $250,000.

          • The limit applies per customer per institution. That is, the limit applies to the combined total amount of funds you have with Westpac, St.George, Bank SA, Bank of Melbourne and RAMS.

          • RAMS employs a range of security measures to help ensure a secure online experience with myRAMS and help protect your personal account information. View myRAMS Security for more information.

          • A daily transfer limit per customer per business day in total across all your accounts applies to selected transactions performed in myRAMS, up to a maximum of of $10,000. Details about applicable daily transfer limits are set out here:

            Daily Limit  

            Channel  

            Information  

            No Limit

            Online

            Transfers to other RAMS accounts that are held in your name

            Up to the limit set by the customer,which can be set at $1,000, $2,000, $5,000 or $10,000.

            Online

            Transfers to other RAMS accounts not in your name

            Up to the limit set by the customer,which can be set at $1,000, $2,000, $5,000 or $10,000.

            Online

            Fund Transfers to other Australian financial institutions whether the account is in your name or not

            No Limit

            13 RAMS

            Fund Transfers to other Australian financial institutions whether the account is in your name or not, however to “pay anyone” the payee must already be in your “pay anyone” list.

          • The hours of operation for the RAMS Customer Service Centre are Mon–Fri 8am–8pm, Sat–Sun 9am–5pm (AEST).

            National public holiday hours are:

            New Years Day 9am – 5pm
            Australia Day 9am – 5pm
            Good Friday 9am – 5pm
            Easter Monday 9am – 5pm
            ANZAC Day 9am – 5pm
            Christmas Day Closed
            Boxing Day 9am – 5pm

             

          • In order to make a transfer to another RAMS account or to another Australian financial institution, you’ll need to provide the following information:

            • BSB number (exactly six digits in length) that identifies the financial institution,
            • The account number of the person you wish to pay (this must be numeric), and
            • The account name of the person you wish to pay.

            It is important that you enter the correct details, as the funds may be created to the account of an unintended recipient if the BSB number and/or account number do not belong to the named recipient, and it may not be possible to recover funds from an unintended recipient. 

            Please note if you are transferring funds to a new payee for the first time, you will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can transfer funds. The account to which you wish to transfer money must be conducted in Australia.

          • If you are a new customer we'll need you to provide details such as:  

             

            Name

            Address

            Australian mobile phone number

            Email address
            Your Tax File Number or Exemption Code for tax purposes (this is not mandatory, and you can always provide it later, but if you do not provide your TFN or Exemption Code we are required by law to deduct withholding tax at the highest marginal rate plus the Medicare levy)

             

            If you are an existing customer we’ll already have most of your details on file, however you may need to provide some additional information such as:

            Australian mobile phone number (if not already provided)

            Email address (if not already provided)
            Your Tax File Number or Exemption Code for tax purposes (this is not mandatory, and you can always provide it later, but if you do not provide your TFN or Exemption Code we are required by law to deduct withholding tax at the highest marginal rate plus the Medicare levy)

             


          • We will send a letter to your residential address (as a security measure) to confirm your new account details. You will also receive an email confirming your account has been opened.

          • Prudential Standard APS 910 Financial Claims Scheme (FCS) was developed post the Global Financial Crisis.  The FCS protects Australian retail depositors, and is part of the depositor protection arrangements administered by APRA under the Banking Act 1959.  APS 910 covers customer deposit products up to the value of $250,000 per customer in the event of insolvency.

            More information about the Financial Claims Scheme is publicly available from APRA.

             

          • There is no minimum or maximum deposit amount. However if your balance exceeds $5,000,000 you will not earn interest on any part of your balance.

          • Statements are issued every six months, unless you have requested statements more frequently and they will be made available electronically via myRAMS. For example, if you open your account on 13 February, your first statement will be available to view on myRAMS at the end of August, and then six monthly.
            You will receive an email to your nominated email address when your statement is made available for viewing via myRAMS. You should keep your email address in myRAMS up to date to ensure you receive this and other important notifications promptly.

          • Depending on your circumstances you may be able to claim an exemption from quoting your TFN, and withholding tax will not be deducted. You will need to tell us the type of exemption you are claiming.

          • We try to make myRAMS available at all times but this may not always be possible, for example during times where we will carry out system maintenance

          • We will send you a letter to confirm your new account number. Alternatively, you can login to myRAMS and view your account number online.

          • You can open a RAMS Saver if you satisfy all of the following requirements:

            • You are a personal customer (not a business, company or trust)
            • You are aged 18 or over
            • You have an Australian residential address
            • You are an Australian resident for taxation purposes
            • You have an email address and Australian mobile phone number (if we don’t have this information already on file you can provide these details when you apply for the RAMS Saver account)

          • The interest rate applying to your RAMS Saver account is a variable rate and may change from time to time. You can find out the latest interest rates, including any bonus interest rates that may apply by viewing the RAMS Deposit Rates at a Glance (PDF)

          • Yes, RAMS accounts are covered under the Government guarantee, as RAMS accounts are issued by Westpac Banking Corporation.

          • Yes. Please refer to the RAMS Deposit Product Fees and Charges (PDF) and the RAMS Deposit Accounts Terms and Conditions (PDF) for further information.

          • Yes, you can access myRAMS using certain mobile phones (once you have completed the new user process using a computer). You can find out if your mobile phone supports myRAMS by calling 13 RAMS, that’s 13 7267.

            Mobile banking allows you to view your account details, pay bills using BPAY and transfer money. For more information about myRAMS visit www.rams.com.au/myrams

          • Yes. You can access information about your joint account by logging into myRAMS.

          • The default 'Pay Anyone' daily limit is $5,000 per customer per day in total across all your accounts. The default limit can be changed to a minimum of $1,000 up to a maximum of $10,000 per customer per day (options are $1,000, $2,000, $5,000 and $10,000). If you wish to change your daily limit you will need to login to myRAMS. You will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can change your daily transfer limit.  

            Please Note: If you have any scheduled future dated payments that exceed your new daily limit these payments will be processed on the due date (as long as there are sufficient funds in your account). If you want these future dated scheduled payments to fall within your new daily limit, then:  

            • For future transfers - go to “Transfers” in the left hand menu, then “Future Transfers” and edit the payment amount to fall within your new daily limit  
            • For future dated BPAY – go to “BPay” in the left hand menu, then “Future Payments” and edit the BPAY amount to fall within your new daily limit       

            You cannot change your daily limit over the phone.
             

            If you need to transfer more than $10,000 you can call RAMS on 13 RAMS, that’s 13 7267 provided the payee is already in your “pay anyone” list. If you want to transfer funds via the Customer Support Centre you must first have set-up the account you wish to transfer to via myRAMS. To do this simply login to myRAMS, go to the 'Transfers' tab on the left hand menu, then click on 'Manage Payees' and click on 'Create New Payee' and follow the prompts.

          • Yes. You can cancel a future dated transfer, no later than one business day before the transfer is due (i.e. transfers not due for payment today). To cancel a payment or transfer simply login to myRAMS, and select “Transfers”, then go to “Future transfer” menu to cancel the payment or transfer.

            Once a payment or transfer is made we are unable to stop that transaction.

          • Yes. You can have your salary paid into your RAMS Action. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Action account number.

          • Yes, if you have a debit card on your RAMS Action, you can deposit cash into your RAMS Action at any Australia Post branch. Please ensure you have your debit card with you.

          • Yes.

            • You can post a bank or personal cheque drawn on an Australian financial institution and payable to the account holders (for joint accounts the cheque must be payable to one or both of the account holders). Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s).  Mail the cheque to:

            RAMS Deposits
            Locked Bag 5001

            Concord West NSW 2138

            • If you have a debit card on your RAMS Action, you can deposit a cheque drawn on an Australian financial institution and payable to the account holders at any Australia Post branch. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Please ensure you have your debit card with you. 

          • RAMS does not have any branches. However you can deposit funds into your RAMS Action by:

            • Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Action account number.
            • Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Action account. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Action account number.
            • Cheque – you can write a cheque payable to the account holder(s) and drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:

            RAMS Deposits
            Locked Bag 5001

            Concord West NSW 2138

            • If you have a debit card on your RAMS Action, you can deposit cheques (requirements set out above) and cash at any Australia Post branch.  Make sure you have your debit card with you.

          • You cannot authorise another person, who is not a joint account holder, (for example your accountant) to operate your RAMS accounts.

          • Yes. You'll need an Australian mobile phone which is registered to your RAMS accounts. You’ll also need to enable global roaming on your Australian mobile phone. Contact your service provider to arrange this.

          •  Yes. You can modify a future dated transfer or payment, no later than one business day before the transfer is due (i.e. transfers not due for payment today). To modify a future transfer or payment simply login to myRAMS, and select “Transfer Money”, then go to “Future transfer” menu to modify the payment or transfer.

          • Yes, you can open an account jointly with one other individual. RAMS deposit accounts are limited to 2 account holders.

          • Accounts cannot be opened in the name of a business or company name, in the name of a trustee of a trust or a superannuation fund, on behalf of a deceased estate, or pursuant to a power of attorney.

          • No, you cannot open a RAMS Action account if you are a non resident.

          • Yes you can open a RAMS Action account if you are not an existing RAMS customer.

          • No you cannot apply for a RAMS Action account over the phone.

            If you are an existing RAMS customer, you can open a RAMS Action account by logging into myRAMS using your Customer Identification Number (CIN) and password. From there simply click on 'Apply Online' in the left-hand menu and follow the prompts. You can open your account in as little as a minute.

            If you are an existing customer and do not have access to myRAMS, please call us on 13 RAMS, that's 13 7267.

            If you are a new customer, you can open your account by going to RAMS.com.au and clicking on the 'Apply' button and following the prompts.  

          • Direct debit facilities from accounts with other financial institutions are not available on RAMS Action.

          • You cannot send funds from an overseas bank account into your RAMS Action.

          • Yes. You can create a regular transfer at any time via myRAMS. To do this, login to myRAMS and select “Transfer Money” on the menu to transfer funds.

          • Automatic Savings Plans are not available.

          • You can only transfer money to an Australian bank account.

          • Yes, you can pay bills electronically via BPAY® using a biller code and a unique customer reference number (that can be found on your bill near the BPAY logo).

          •  Yes. RAMS Action account allows 'Pay Anyone' access which enables you to transfer funds to any other RAMS account(s) and any other Australian financial institution. For more information about myRAMS visit www.rams.com.au/myrams

          •  Unfortunately no. Statements will be posted to your nominated postal address. However, you can view your transaction history online at myRAMS.

          • Cheque books are not available with a RAMS Action account.

          • Each time you open an account that earns interest, you’ll be asked if you wish to provide your TFN if not already provided. Where your TFN has been provided it will be applied to all your accounts. Providing us with your TFN is advisable but not compulsory. However, if you choose not to provide it, we are required to deduct withholding tax at the highest marginal tax rate – plus the Medicare Levy.

          • No, there is no need to set up a linked account. However, when you transfer funds for the first time to someone new you’ll need to confirm the one time password that we’ll send to your Australian mobile phone via SMS.

            In addition, if you want to transfer funds via the Customer Support Centre you must first have set-up the account you wish to transfer to via myRAMS. To do this simply login to myRAMS, go to the 'Transfers' tab on the left hand menu, then click on 'Manage Payees' and click on 'Create New Payee' and follow the prompts. 

          • If you're calling from outside of Australia, please call us on +612 9647 6967 between 7.00am and 11pm (AEST) 7 days a week.

          • You can deposit funds into your RAMS Action account by:

            • Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Action Account number.
            • Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Action account. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Action Account number.
            • Cheque – you can write a cheque payable to the account holder(s) and drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:

                          RAMS Deposits
                          Locked Bag 5001
                          Concord West NSW 2138

            Bank@Post – you can deposit funds (cash and/or cheque) into your RAMS Action account at any Australia Post branch if you have a debit card attached to your RAMS Action. You will need to provide your debit card when depositing funds into the account at Australia Post.

          •  You can call 13RAMS, that’s 13 7267.

          • You can call 13RAMS, that’s 13 7267.

          • If you are a new customer, you can open your account by going to RAMS.com.au and clicking on the 'Apply' button and following the prompts.

            If you are an existing RAMS customer, you can open a RAMS Action account by logging into myRAMS using your Customer Identification Number (CIN) and password. From there simply click on 'Apply Online' in the left-hand menu and follow the prompts. You can open your account in as little as a minute. 

            If you are an existing customer and do not have access to myRAMS, please call us on 13 RAMS, that's 13 7267.

          •  You can change your postal address by logging into myRAMS and going to the “Settings” tab on the left hand menu, and then click on “My Details”.

            You will be sent an SMS Code with one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can update your address details.

            Please note only Australian postal addresses are accepted by the system. If you wish to change your postal address to an overseas address or an overseas address to an Australian postal address, please call 13 RAMS, that’s 13 7267.

            To change your residential address you will need to call 13 RAMS, that’s 13 7267.

          • Please call 13 RAMS, that’s 13 7267. We’ll advise you of the requirements to change your name.

          •  You can close your RAMS Action account by calling us on 13 RAMS, that’s 13 7267.

          • You can provide a nickname for your accounts by logging into myRAMS and going to the “Settings” tab on the left hand menu, and then click on “Name my Accounts”. Select the account you wish to name by clicking on “Edit”.

          • You can provide your TFN or update your TFN at any time by logging into myRAMS and going to the “Settings” tab on the left hand menu, then click on “My Details”. You can then provide/change your TFN.

          • You can login to myRAMS and view your account balances online.

          • You can withdraw funds from your account simply by logging into myRAMS. You then select “Transfers” on the menu, from there you can:

            • Electronic Funds Transfer (pay anyone) – you will need to provide the account name, BSB and account number of the account you wish to transfer money to.
            • Transfer recurring payments by Electronic Funds Transfer (pay anyone).
            • Transfer funds between RAMS accounts. 

            You can also pay bills electronically via BPAY® using a biller code and a unique customer reference number (that can be found on your bill near the BPAY logo).

            Please note if you are transferring funds to a payee/biller for the first time, you will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can transfer funds. The account to which you wish to transfer money must be conducted in Australia.

            If you have a debit card attached to your RAMS Action, you can also withdraw funds from your account using your debit card via:

            • ATM and EFTPOS - use your debit card at any ATM or EFTPOS across Australia, at any ATM terminal outside Australia displaying the Cirrus logo and any EFTPOS terminal outside Australia displaying the Maestro logo
            • Bank@Post – withdraw cash at any Australia Post branch.

            Free ATM Transactions are available at any Westpac, St.George (excludes St. George ATM’s in BP Service Stations) Bank of Melbourne & BankSA branded ATMs around Australia. Other Institutions may charge a fee for use of their ATMs, payable in addition to any fee payable for transactions over free threshold. A direct charging fee may be payable to the owner of the ATM when you use a non Westpac, St.George, Bank of Melbourne or BankSA branded ATM.

          •  The limit applies per customer per institution. That is, the limit applies to the combined total amount of funds you have with Westpac, St.George, Bank SA, Bank of Melbourne and RAMS.

          • For all RAMS Action accounts (unless linked to a RAMS home loan for offset purposes) deposit interest is calculated on the daily closing balance of your account using the following formula:

            Daily closing balance                          x                              Interest rate  

                 365                                                                                   100

            For all accounts, balances in your account on the last day of the month, including deposits, but excluding interest posted on the last day of the month, will be included in the balance on which interest for that month is calculated. Further details of the interest types that apply can be found in the RAMS Deposit Accounts Terms and Conditions (PDF)

          • If your account becomes overdrawn without arrangement, debit interest may be charged to that account. If so, it will be calculated on the debit balance (and deducted at the end of the last day of each month) using the then current Unarranged Lending Rate (ULR). Interest is calculated daily on the debit balance until the account balance is positive again ).

          • Cheques deposited into your account will be subject to clearance. This usually takes 3 business days from the date the cheque is deposited into your account. However, in certain circumstances this may be extended up to a further 2 business days.

          • Provided you are transferring cleared funds:

            • Transferring funds between your own RAMS accounts generally occurs immediately.
            • Transferring funds to other RAMS accounts not within your own profile (i.e. 3rd party accounts) or to other Australian financial institutions are generally processed:
              • Same day if the transfer is completed before the cut-off time of 4:00 pm Australian Eastern Standard Time on a business day. Funds should generally be available in the other account the next business day.
              • Next business day if funds are transferred after 4pm on a business day or on a weekend or public holiday and be available generally within the next 2 business days (depending on the institution).

          • You can open up to a maximum of 10 deposit accounts (inclusive of joint accounts).

          • We will advertise the change in a major newspaper or we’ll advise you by post or email no later than the day the interest rate change takes affect.

          • In the case of joint accounts, your share of the joint account will be added to your other deposits and the FCS limit will be applied to the aggregated amount. Each account holder is entitled to an individual guarantee, up to $1,000,000 until 31 January 2012, reducing to $250,000 from 1 February 2012.

          • RAMS employs a range of security measures to help ensure a secure online experience with myRAMS and help protect your personal account information. You can read more about some of security measures by visiting www.rams.com.au/myrams

          • A daily transfer limit per customer per business day in total across all your accounts applies to selected transactions performed in myRAMS. Details about applicable daily transfer limits are set out here:  

             

            Daily Limit  

            Channel  

            Information  

            No Limit  

             Online  

            Transfers to other RAMS accounts that are held in your name  

            Up to the limit set by the customer, which can be set at $1,000, $2,000, $5,000 or $10,000*              

             Online  

            Transfers to other RAMS accounts not in your name  

            Up to the limit set by the customer, which can be set at $1,000, $2,000, $5,000 or $10,000*              

             Online  

            Fund Transfers to other Australian financial institutions whether the account is in your name or not  

            No Limit  

            13 RAMS  

            Fund Transfers to other Australian financial institutions whether the account is in your name or not, however to “pay anyone” the payee must already be in your “pay anyone” list.  

          •  The hours of operation for the RAMS Customer Service Centre are Monday to Friday, 8.30am to 8.30pm (excluding national public holidays).

          • In order to make a transfer to another RAMS account or to another Australian financial institution, you’ll need to provide the following information:

            • BSB number (exactly six digits in length) that identifies the financial institution,
            • The account number of the person you wish to pay (this must be numeric), and
            • The account name of the person you wish to pay.
            Please note if you are transferring funds to a new payee for the first time, you will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and if accepted you can transfer funds. The account to which you wish to transfer money must be conducted in Australia. 

          • If you are a new customer we'll need you to provide details such as:

            • Name
            • Address
            • Australian mobile number
            • Email address
            • Tax File Number or Exemption Code for tax purposes (this is not mandatory, and you can always provide it later, but if you do not provide your TFN or Exemption Code we are required by law to deduct withholding tax at the highest marginal rate plus the Medicare levy).

            If you're an existing RAMS Home Loan customer, we'll already have most of your details on file, however you may need to provide some additional information such as: 

            • An Australian mobile phone number (if not already provided)
            • An email address (if not already provided)
            • Tax File Number or Exemption Code for tax purposes (this is not mandatory, and you can always provide it later, but if you do not provide your TFN or Exemption Code we are required by law to deduct withholding tax at the highest marginal rate plus the Medicare levy).

          • We will send a letter to your residential address (as a security measure) to confirm your new account details. You will also receive an email confirming your account has been opened.

          •  There is no minimum or maximum deposit amount.

          • The Financial Claims Scheme (FCS) provides a guarantee for deposits of eligible authorised deposit taking institutions (ADIs) including Australian banks, building societies and credit unions. The Australian Prudential Regulation Authority (APRA) is responsible for the administration of the FCS and for making payments to account holders in the event that APRA decides to place an ADI in liquidation. If that occurs, you may be entitled to payment under the FCS. Payments under the FCS are subject to a limit for each depositor.

            Information about the FCS can be obtained from the APRA website or through the APRA hotline 1300 55 88 49.

          • Statements are issued every six months, unless you have requested statements more frequently and they will be made available electronically via myRAMS. For example, if you open your account on 13 February, your first statement will be sent to you at your nominated postal address at the end of August, and then six monthly.

          • Depending on your circumstances you may be able to claim an exemption from quoting your TFN, and withholding tax will not be deducted. You will need to tell us the type of exemption you are claiming.

          • We try to make myRAMS available at all times but this may not always be possible, for example during times where we carry out system maintenance.

          • We will send you a letter to confirm your new account number. Alternatively, you can login to myRAMS and view your account number online.

          • You can open a RAMS Action account if you satisfy all of the following requirements:

            • You are a personal customer (not a business, company or trust)
            • You are aged 18 or over
            • You have an Australian residential address
            • You are an Australian resident for taxation purposes
            • You have an email address and Australian mobile phone number (if you are an existing RAMS customer and we don’t have this information already on file, you can provide these details when you apply for the RAMS Action account)

          •  APRA is responsible for the administration of the FCS and for making payments to account holders in the event that APRA decides to place the ADI in liquidation.

          • The interest rate applying to your RAMS Action account is a variable rate and may change from time to time. You can find out the latest interest rates by viewing the RAMS Deposit Rates at a Glance (PDF)

          • The limit applies per customer per institution. That is, the limit applies to the combined total amount of funds you have with Westpac, St.George, Bank SA, Bank of Melbourne and RAMS.

          • Yes you can, by ringing RAMS Customer Service Team on 13 RAMS, that's13 7267.

          •   

            You can change your mobile phone number by logging into myRAMS and going to the 'Settings' tab on the left hand menu, and then click on 'My Details'. You will be sent an SMS Code with a one time password to your previous provided Australian mobile phone. You will be required to enter the SMS Code into myRAMS and if accepted you can update your mobile phone details.  

          • Yes, RAMS accounts are covered under the Government guarantee, as RAMS accounts are issued by Westpac Banking Corporation.

          • While there is no monthly fee account keeping fee, other fees may apply. Please refer to the RAMS Deposit Product Fees and Charges and the RAMS Deposit Accounts Terms and Conditions for further information.

          • Yes, you can access myRAMS using certain mobile phones (once you have completed the new user process using a computer). 

            Mobile banking allows you to view your account details, pay bills using BPAY and transfer money. For more information about myRAMS visit www.rams.com.au/myrams

          • Yes. You can access information about your joint account by logging into myRAMS.

          • The default 'Pay Anyone' daily limit is $5,000 per customer per day in total across all your accounts. The default limit can bechanged to a minimum of $1,000 up to a maximum of $10,000 per customer per day (options are $1,000, $2,000, $5,000 and $10,000). If you wish to change your daily limit you will need to login to myRAMS. You will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can change your daily transfer limit.

            Please Note: If you have any scheduled future dated payments set up before you reduced your daily limit that exceed your new daily limit these payments will be processed on the due date (as long as there are sufficient funds in your account). If you want these future dated scheduled payments to fall within your new daily limit, then:

            • For future transfers - go to “Transfers” in the left hand menu, then “Future Transfers” and edit the payment amount to fall within your new daily limit
            • For future dated BPAY – go to “BPay” in the left hand menu, then “Future Payments” and edit the BPAY amount to fall within your new daily limit

            You cannot change your daily limit over the phone.

            If you need to transfer more than $10,000 you can call RAMS on 13 RAMS, that’s 13 7267 provided the payee is already in your “pay anyone” list.  If you want to transfer funds via the Customer Support Centre you must first have set-up the account you wish to transfer to via myRAMS. To do this simply login to myRAMS, go to the ‘Transfers” tab on the left hand menu, then click on “Manage Payees” and click on “Create New Payee” and follow the prompts.

          • Yes. You can cancel a future dated transfer, no later than 4pm one business day before the transfer is due (i.e. transfers not due for payment today). To cancel a payment or transfer simply login to myRAMS, and select “Transfers”, then go to “Future transfer” menu to cancel the payment or transfer.

            Once a payment or transfer is made we are unable to stop that transaction.


          • Yes. You can have your salary paid into your RAMS Offset account. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Action account with Offset account number.

          • Yes, if you have a debit card on your RAMS Action account with Offset, you can deposit cash into your RAMS Action account with Offset at any Australia Post branch. Please ensure you have your debit card with you.

          • Yes.

            • You can post a bank or personal cheque drawn on an Australian financial institution and payable to the account holders (for joint accounts the cheque must be payable to one or both of the account holders). Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s).  Mail the cheque to:  

            RAMS Deposits
            Locked Bag 5001

            Concord West NSW 2138

            • If you have a debit card on your RAMS Action account with Offset, you can deposit a cheque drawn on an Australian financial institution and payable to the account holders at any Australia Post branch. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Please ensure you have your debit card with you. 

          • RAMS does not have any branches. However you can deposit funds into your RAMS Action account with Offset by:

            • Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Action account with Offset account number.
            • Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Action account with Offset. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Action account with Offset account number.
            • Cheque – you can write a cheque payable to the account holder(s) drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you wish the cheque to be deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to:

            RAMS Deposits
            Locked Bag 5001

            Concord West NSW 2138

            • If you have a debit card on your RAMS Action account with Offset, you can deposit cheques (requirements set out above) and cash at any Australia Post branch.  Please ensure you have your debit card with you.

          • You cannot authorise another person, who is not a joint account holder, (for example your accountant) to operate your RAMS accounts.

          • Yes. You'll need an Australian mobile phone which is registered to your RAMS accounts. You’ll also need to enable global roaming on your Australian mobile phone. Contact your service provider to arrange this.

          • Yes. You can modify a future dated transfer or payment, no later than 4pm one business day before the transfer is due (i.e. transfers not due for payment today). To modify a future transfer or payment simply login to myRAMS, and select “Transfers”, then go to “Future transfer” menu to modify the payment or transfer.

          • Yes, you can open an account jointly with one other individual. RAMS deposit accounts are limited to 2 account holders and both account holders must be existing RAMS Home Loan customers and must have access to myRAMS. Only one offset can be linked to a home loan at any one time. In addition:

            • If the home loan is held in a single name, then the offset account must be opened in the same single name as the home loan.
            • If the home loan is held in joint names, the offset account can be opened in either one or both names on the home loan.
            • If the home loan is held in more than two names, the offset account can be opened up to a maximum of two names on the home loan.

            If you’re applying for a new home loan, you can apply for a RAMS Action account with Offset during the home loan application process. The RAMS Action account with Offset will be opened after your loan settles.

          •  No, you cannot open a RAMS Action account with Offset if you are a non resident.

          • You can open a RAMS Action account with Offset if you are not an existing RAMS home loan customer when you apply for a new RAMS home loan. Simply request to apply for a RAMS Action account with Offset at the same time as you apply for your home loan.

          • Accounts cannot be opened in the name of a business or company, in the name of a trustee of a trust or a superannuation fund, on behalf of a deceased estate, or pursuant to a power of attorney.

          • No. You can only open the RAMS Action account with Offset as part of your RAMS home loan application, or by logging into myRAMS using your Customer Identification Number (CIN) and password. From there simply click on “Apply Online” in the left hand menu and follow the prompts. You can open your account in as little as 1 minute. If you are an existing customer and currently do not have access to myRAMS, please call us on 13 RAMS, that’s 13 7267.

          • Yes you can, by ringing RAMS Customer Service Team on 13 RAMS, that's13 7267.

          • Direct debit facilities are not available on RAMS Action account with Offset.

          • You cannot send funds from an overseas bank account into your RAMS Action account with Offset.

          • Yes. You can create a regular transfer at any time via myRAMS. To do this, login to myRAMS and select “Transfers” on the menu to transfer funds.

          • Automatic Savings Plans are not available.

          • You can only transfer money to an Australian bank account.

          • Yes, you can pay bills electronically via BPAY® using a biller code and a unique customer reference number (that can be found on your bill near the BPAY logo).

          • Yes. RAMS Action account with Offset allows 'Pay Anyone' access which enables you to transfer funds to any other RAMS account(s) and any other Australian financial institution.

          • Yes. You will automatically receive electronic statements (e-Statements). RAMS will advise you via email when your e-Statement is available for viewing via myRAMS. You should keep your email address in myRAMS up to date to ensure you receive this and other important notifications promptly. 

            If you opened your deposit account prior to 12 May 2012 or you hold a mortgage account and are eligible for myRAMS, you can opt-in for e-Statements online via myRAMS. Simply login to myRAMS, then click on “Statements” then “Statement Options” and follow the prompts. 

            Please be aware that all account holders must provide an email address and be registered for myRAMS. For further details you can view the e-Statement Fact Sheet.

          • Cheque books are not available with a RAMS Action account with Offset.

          • Each time you open an account that earns interest, you’ll be asked if you wish to provide your TFN if not already provided. Where your TFN has been provided it will be applied to all your accounts. Providing us with your TFN is advisable but not compulsory. However, if you choose not to provide it, we are required to deduct withholding tax at the highest marginal tax rate – plus the Medicare Levy. 

          • No, there is no need to set up a linked account. However, when you transfer funds for the first time to someone new you’ll need to confirm the one time password that we’ll send to your Australian mobile phone via SMS.

            In addition, if you want to transfer funds via the Customer Support Centre you must first have set-up the account you wish to transfer to via myRAMS. To do this simply login to myRAMS, go to the ‘Transfers” tab on the left hand menu, then click on “Manage Payees” and click on “Create New Payee” and follow the prompts.

          • If you're calling from outside of Australia, please call us on +612 9647 6967 between 7.00am and 11pm (AEST) 7 days a week.

            • Electronic Funds Transfer – you can transfer funds from any Australian bank account. You will need to provide the BSB number for RAMS (which is 032885) and your RAMS Action account with Offset account number.
            • Direct credit e.g. salary credit – you can have your salary credited directly into your RAMS Action account with Offset. You will need to provide your employer with the BSB number for RAMS (which is 032885) and your RAMS Action account with Offset account number.
            • Cheque – you can write a cheque payable to the account holder(s) drawn on an Australian financial institution. Please ensure you write your full name(s) and the account number to which you want the cheque deposited on the back of the cheque. Please note we can't accept a third party cheque i.e. a cheque made payable to another person other than the account holder(s). Mail the cheque to: 
            RAMS Deposits
            Locked Bag 5001
            Concord West NSW 2138
            • Bank@Post – you can deposit funds (cash and/or cheque) into your RAMS Action account with Offset at any Australia Post branch if you have a debit card attached to your RAMS Action account with Offset. You will need to provide your debit card when depositing funds into the account at Australia Post. 
             

          • You can call 13 RAMS, that’s 13 7267.

          • You can call 13 RAMS, that’s 13 7267.

          • Unless you are applying for a RAMS Action account with Offset as part of your RAMS home loan application, you must be an existing RAMS Home Loan customer with myRAMS access to open a RAMS Action account with Offset. 

            You can open the RAMS Action account with Offset by logging into myRAMS using your Customer Identification Number (CIN) and password. From there simply click on “Apply Online” in the left hand menu and follow the prompts. You can open your account in as little as 1 minute. 

            If you are an existing RAMS home loan customer and currently do not have access to myRAMS, please call us on 13 RAMS, that’s 13 7267.

          •   

            You can change your mobile phone number by logging into myRAMS and going to the 'Settings' tab on the left hand menu, and then click on 'My Details'. You will be sent an SMS Code with a one time password to your previous provided Australian mobile phone. You will be required to enter the SMS Code into myRAMS and if accepted you can update your mobile phone details.  

          • You can change your postal address by logging into myRAMS and going to the “Settings” tab on the left hand menu, and then click on “My Details”. 

            You will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can update your address details. Please note only Australian postal addresses are accepted by the system. If you wish to change your postal address to an overseas address or an overseas address to an Australian postal address, please call 13 RAMS, that’s 13 7267. 

            To change your residential address you will need to call 13 RAMS, that’s 13 7267.

          • Please call 13 RAMS, that’s 13 7267. We’ll advise you of the requirements to change your name.

          • You can close your RAMS Action account with Offset by calling us on 13 RAMS, that’s 13 7267.

          • You can provide a nickname for your accounts by logging into myRAMS and going to the “Settings” tab on the left hand menu, and then click on “Name my Accounts”. Select the account you wish to name by clicking on “Edit”.

          • You can provide your TFN at any time by logging into myRAMS and going to the “Settings” tab on the left hand menu, then clicking on “My Details”. You can then provide your TFN.

          • You can login to myRAMS and view your account balances online.

          • You can withdraw funds from your account simply by logging into myRAMS.  You then select “Transfers” on the menu, from there you can:

            • Electronic Funds Transfer (pay anyone) – you will need to provide the account name, BSB and account number of the account you wish to transfer money to 
            • Transfer recurring payments by Electronic Funds Transfer (pay anyone)
            • Transfer funds between RAMS accounts

            You can also pay bills electronically via BPAY® using a biller code and a unique customer reference number (that can be found on your bill near the BPAY logo).

            Please note if you are transferring funds to a payee/biller for the first time, you will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can transfer funds. The account to which you wish to transfer money must be conducted in Australia.

            If you have a debit card attached to your RAMS Action account with Offset, you can also withdraw funds from your account using your debit card via:

            • ATM and EFTPOS - use your debit card at any ATM or EFTPOS across Australia, at any ATM terminal outside Australia displaying the Cirrus logo and any EFTPOS terminal outside Australia displaying the Maestro logo.
            • Bank@Post – withdraw cash at any Australia Post branch using your debit card.
            Free ATM Transactions are available at any Westpac, St.George (excludes St. George ATM’s in BP Service Stations) Bank of Melbourne & BankSA branded ATMs around Australia. Other Institutions may charge a fee for use of their ATMs. A direct charging fee may be payable to the owner of the ATM when you use a non Westpac, St.George, Bank of Melbourne or BankSA branded ATM.

          • Cheques deposited into your account will be subject to clearance. This usually takes 3 business days from the date the cheque is deposited into your account. However, in certain circumstances this may be extended up to a further 2 business days.

          • Provided you are transferring cleared funds:

            • Transferring funds between your own RAMS accounts generally occurs immediately.
            • Transferring funds to other RAMS accounts not within your own profile (i.e. 3rd party accounts) or to other Australian financial institutions are generally processed:
              • Same day if the transfer is completed before the cut-off time of 4:00 pm Australian Eastern Standard Time on a business day. Funds should generally be available in the other account the next business day.
              • Next business day if funds are transferred after 4pm on a business day or on a weekend or public holiday and be available generally within the next 2 business days (depending on the institution).

          •  You can open up to a maximum of 1 offset account per eligible home loan split (you can open a maximum of 10 RAMS deposit accounts inclusive of joint accounts).

          • The limit applies per customer per institution. That is, the limit applies to the combined total amount of funds you have with Westpac, St.George, Bank SA, Bank of Melbourne and RAMS.

          • RAMS employs a range of security measures to help ensure a secure online experience with myRAMS and help protect your personal account information. You can read more about some of security measures by visiting www.rams.com.au/myrams

          • A daily transfer limit per customer per business day in total across all your accounts applies to selected transactions performed in myRAMS. Details about applicable daily transfer limits are set out here:  

             

            Daily Limit  

            Channel  

            Information  

            No Limit  

             Online  

            Transfers to other RAMS accounts that are held in your name  

            Up to the limit set by the customer, which can be set at $1,000, $2,000, $5,000 or $10,000*              

             Online  

            Transfers to other RAMS accounts not in your name  

            Up to the limit set by the customer, which can be set at $1,000, $2,000, $5,000 or $10,000*              

             Online  

            Fund Transfers to other Australian financial institutions whether the account is in your name or not  

            No Limit  

            13 RAMS  

            Fund Transfers to other Australian financial institutions whether the account is in your name or not, however to “pay anyone” the payee must already be in your “pay anyone” list.  

          • The hours of operation for the RAMS Customer Service Centre are Mon–Fri 8am–8pm, Sat–Sun 9am–5pm (AEST).

            National public holiday hours are:

            New Years Day 9am – 5pm
            Australia Day 9am – 5pm
            Good Friday 9am – 5pm
            Easter Monday 9am – 5pm
            ANZAC Day 9am – 5pm
            Christmas Day Closed
            Boxing Day 9am – 5pm

             

          • In order to make a transfer to another RAMS account or to another Australian financial institution, you’ll need to provide the following information:

            • BSB number (exactly six digits in length) that identifies the financial institution,
            • The account number of the person you wish to pay (this must be numeric), and
            • The account name of the person you wish to pay.

            Please note if you are transferring funds to a new payee for the first time, you will be sent an SMS Code with a one time password to your Australian mobile phone. You will be required to enter the SMS Code into myRAMS and, if accepted you can transfer funds. The account to which you wish to transfer money must be conducted in Australia.

          • Unless you are applying for a RAMS Action account with Offset as part of your RAMS home loan application, you must be an existing RAMS Home Loan customer in order to open a RAMS Action account with Offset. We’ll already have most of your details on file, however you may need to provide some additional information such as:

            • An Australian mobile phone number (if not already provided)
            • An email address (if not already provided)
            • Your Tax File Number or Exemption Code for tax purposes (this is not mandatory, and you can always provide it later, but if you do not provide your TFN or Exemption Code we are required by law to deduct withholding tax at the highest marginal rate plus the Medicare levy)

          • We will send a letter to your residential address (as a security measure) to confirm your new account details. You will also receive an email confirming your account has been opened.

          •  There is no minimum or maximum deposit amount.

          • The Financial Claims Scheme (FCS) provides a guarantee for deposits of eligible authorised deposit taking institutions (ADIs) including Australian banks, building societies and credit unions. The Australian Prudential Regulation Authority (APRA) is responsible for the administration of the FCS and for making payments to account holders in the event that APRA decides to place an ADI in liquidation. If that occurs, you may be entitled to payment under the FCS. Payments under the FCS are subject to a limit for each depositor.

            Information about the FCS can be obtained from the APRA website at http://www.apra.gov.au or through the APRA hotline 1300 55 88 49.

          • No interest is earned while your RAMS Action account is linked to your RAMS home loan for offset purposes. Instead, your RAMS Action account with Offset is linked to your eligible home loan account and the balance in the account is offset against what you owe on your home loan, thereby helping to reduce the amount of interest payable on your home loan. 

            If the balance of your RAMS Action account with Offset is greater than the debit balance of your RAMS home loan, no interest is paid on the excess funds in your RAMS Action account with Offset. More information on how the interest is calculated in an offset situation is set out in the General Terms provided to you with your loan documents.

          • Statements are issued every six months, unless you have requested statements more frequently and they will be made available electronically via myRAMS.  For example, if you open your account on 13 February, your first statement will be available to view on myRAMS at the end of August, and then six monthly.

            You will receive an email to your nominated email address when your statement is made available for viewing via myRAMS. You should keep your email address in myRAMS up to date to ensure you receive this and other important notifications promptly.

          • Depending on your circumstances you may be able to claim an exemption from quoting your TFN, and withholding tax will not be deducted. You will need to tell us the type of exemption you are claiming.

          • We try to make myRAMS available at all times but this may not always be possible, for example during times where we carry out system maintenance.

          • We will send you a letter to confirm your new account number. Alternatively, you can login to myRAMS and view your account number online. If you apply for a RAMS Action account with Offset as part of your RAMS home loan application, the RAMS Action account with Offset will not be opened, and therefore available on myRAMS, until after your loan settles.

          • The Offset facility is available on many RAMS Home Loans – view Offset account eligibility.

          • You can open a RAMS Action account with Offset if you satisfy all of the following requirements:

            You are an existing RAMS Home Loan customer with an existing RAMS mortgage, or if you are applying for a RAMS Home Loan you can apply for a RAMS Action account with Offset during the account opening process.

            • Your RAMS Home Loan is eligible for an Offset facility
            • You are a personal customer (not a business, company or trust)
            • You are aged 18 or over
            • You have an Australian residential address
            • You are an Australian resident for taxation purposes
            • You have an email address and Australian mobile phone number (if you are an existing RAMS customer and we don’t have this information already on file, you can provide these details when you apply for the RAMS Action account with Offset)

      • myRAMS

          • To use myRAMS Internet you’ll require the web browser Internet Explorer 7.0 (or above), Firefox 3.5.2 (or above) or Safari 5.0 (or above). Not sure which browser you have? You’ll find the name listed in the ‘Help’ menu of your web browser.

          • Call 13 RAMS, that’s 13 7267 and we can walk you through the registration process over the phone. Your registration should take about 15 minutes to complete. RAMS can be contacted between 7am and 11pm (AEST) 7 days.

            If you're calling from outside of Australia, please call us on +612 9647 6967.

          • After you’ve logged into myRAMS Internet you can change some of your details including your mobile number. But for your security, you’ll have to call 13 RAMS, that’s 13 7267 and talk with a RAMS Consultant to change certain personal details. It’s safe, secure and can be done within 15 minutes. RAMS can be contacted between 7am and 11pm (AEST) 7 days.

            If you're calling from outside of Australia, please call us on +612 9647 6967.

          • To enable or disable myRAMS Internet, please call RAMS on 13 RAMS, that’s 13 7267. This is a security measure so we can be sure that we’re dealing with the authorised account holder and not someone else pretending to be you.

          • You can do most of your everyday transactions through myRAMS Internet. You can pay bills, transfer money, check your past transactions, change some of your personal details and give your accounts nicknames to make them easier to remember.

          • Yes. Each myRAMS Mobile page has a Help button that provides information on using the functions on that page.

          • You can only cancel a transaction via full myRAMS (Desktop version). You can cancel a future dated transfer, one business day before the transfer is due (i.e. transfers not due for payment today). To cancel a payment or transfer simply login to myRAMS, and select "Transfer Money", then go to "Future transfer" menu to cancel the payment or transfer.

            Once a payment or transfer is made we are unable to stop that transaction.

          • Yes for certain functions. You will need to use SMS security for the following changes: password change, make BPAY® payments, make transfers and Pay Anyone including new billers and payees.

          • Not if you are already registered for myRAMS. If so, simply use your existing sign in details to access myRAMS Mobile. Download the RAMS app or type myRAMS.com.au on your mobile browser and login by entering your Customer Identification Number and Password.

            If you don't have myRAMS, access please call us on 13 RAMS, that's 13 7267 to register. Please note myRAMS access is not available to companies and trusts.

            1. Via the RAMS Mobile app

            RAMS mobile app, available from the App Store, is the app you download on your Apple device. Once downloaded, select the myRAMS button and you can logon using your Customer ID and password.

            1. Via the browser on your mobile device

            Type in myRAMS.com.au into your browser on your mobile device. You will be presented with the logon screen. You can logon using your Customer ID and password.

          • If you are an existing home loan customer and currently do not have access to myRAMS, to register please call us on 13 RAMS, that's 13 7267. Please note myRAMS access is not available to companies and trusts.

            If you have a RAMS savings or everyday account, you are automatically registered for myRAMS.

             

          • If you have a RAMS deposit account, you are automatically registered for SMS Security on all your RAMS accounts.

            You can also register by using the "SMS Security"  on full myRAMS (Desktop version) or by calling 13 RAMS, that's 13 7267 between 7.00am and 11.00pm (AEST) 7 days a week.

            You will need to provide your mobile phone number to receive SMS security codes.

          • Using myRAMS is free. Standard fees and charges may apply for applicable transactions.

            You may incur internet data charges and call costs from your mobile service provider, as well as internet service provider costs when using a WIFI connection.

          • myRAMS Mobile provides the same high level security as myRAMS.

            RAMS employs a range of security measures to help ensure a secure online experience with myRAMS and help protect your personal account information. View myRAMS Security for more information.

          • myRAMS Mobile allows you to access your accounts on the go. It is a customised version of myRAMS for mobile devices with many of the same features as full myRAMS.

          • myRAMS is the secure personal internet transacting facility for RAMS customers which allows you to manage your home loan, savings and everyday accounts online.

          • The RAMS app is available for iPhone and can be downloaded from the App Store and gives you access to some of our most popular tools and services on your Apple device:

            Key features:

            • myRAMS mobile
            • RAMS Locator - Find a home loan centre
            • Repayments calculator
            • Product info and videos

          • Your security is important to RAMS. If you believe your myRAMS Internet security has been breached or is at risk, or you have lost your mobile with myRAMS Mobile enabled, please contact RAMS immediately on 13 7267. RAMS can be contacted between 7:00 am and 11:00 pm (AEST) 7 days a week. If you're calling from outside of Australia, please call us on +612 9647 6967. 

            If you’d like to learn more about security and ways to protect yourself online, please visit myRAMS Security.

          • The following features are only available on full myRAMS (desktop version):

            • Change personal details
            • Edit/Cancel future dated payments or bills
            • View eStatements
            • Print receipts
            • Register for SMS Security

          • Call us on 13 RAMS, that's 13 7267 between 7.00am and 11.00pm (AEST) 7 days a week. If you're overseas please call +612 9647 6967.

            You can also use the Help icon available on each page in myRAMS Mobile  that gives you information about the page you are on.

            • Apple iOS 5.0 or above
            • Android™ 2.2 or above

            In order to use myRAMS Mobile you must have JavaScript enabled on your phone. If JavaScript is disabled, please refer to your phone's user guide for instructions on how to enable it.

            We're working to support other operating systems in future.

      • Franchisees

      • Financial hardship

          • Yes, with your signed approval we can discuss and negotiate a solution with your nominated representative such as a Financial Counsellor or other third party.

          • We will look at your individual situation and provide a tailored solution. This may be for a short, medium or long period of time depending on your circumstances.

          • We will advise you in writing of the reason for the decline. However, even if we decline hardship assistance we may provide other assistance on a case-by-case basis. You may wish to seek further financial advice from a financial counsellor or other third party, about the options available to you.

            If you are not satisfied with our response, you have the right to make a complaint to the bank and the Financial Ombudsman Service (external dispute resolution). FOS will only examine your complaint if you have first given the bank the opportunity to deal with your complaint.

          • We will endeavour to contact you during the nominated time on the number provided, within 48 hours of receiving the information.

          • Solutions are assessed on a case by case basis and you may need to provide some further information such as Centrelink documents, medical information or proof of income and expenditure. If required our Consultants will discuss these requirements with you.

          • Assistance is determined on a case by case basis and could include reduced or deferred repayments. We are committed to working with you to provide a solution that will better your financial position.

          • Once we are aware of your financial difficulty we will suspend collections activity for 21 days, while we are assessing your situation, as per legislative requirements. This will enable you to provide us with any additional information if applicable. If we agree to provide you with hardship assistance and you comply with the terms of your arrangement, there will be no collections activity during any approved assistance period.