• Manage your home loan, savings and everyday accounts online with myRAMS

  • Frequently asked questions

    At RAMS, we are here to help you every step of the way. Below is a list of Frequently Asked Questions we have compiled for you. If you don't find what you are looking for, please get in touch.

      • To use myRAMS Internet you’ll require the web browser Internet Explorer 7.0 (or above), Firefox 3.5.2 (or above) or Safari 5.0 (or above). Not sure which browser you have? You’ll find the name listed in the ‘Help’ menu of your web browser.

      • Call 13 RAMS, that’s 13 7267 and we can walk you through the registration process over the phone. Your registration should take about 15 minutes to complete. 

        See our Contact us page for opening hours and mailing address.

        If you're calling from outside of Australia, please call us on +612 9647 6967.

         

      • After you’ve logged into myRAMS Internet you can change some of your details including your mobile number. But for your security, you’ll have to call 13 RAMS, that’s 13 7267 and talk with a RAMS Consultant to change certain personal details. It’s safe, secure and can be done within 15 minutes. 

        If you're calling from outside of Australia, please call us on +612 9647 6967.

        See our Contact us page for opening hours and mailing address.

      • To enable or disable myRAMS Internet, please call RAMS on 13 RAMS, that’s 13 7267. This is a security measure so we can be sure that we’re dealing with the authorised account holder and not someone else pretending to be you.

        See our Contact us page for opening hours and mailing address.

         

      • You can do most of your everyday transactions through myRAMS Internet. You can pay bills, transfer money, check your past transactions, change some of your personal details and give your accounts nicknames to make them easier to remember.

      • Yes. Each myRAMS Mobile page has a Help button that provides information on using the functions on that page.

      • You can only cancel a transaction via full myRAMS (Desktop version). You can cancel a future dated transfer, one business day before the transfer is due (i.e. transfers not due for payment today). To cancel a payment or transfer simply login to myRAMS, and select "Transfer Money", then go to "Future transfer" menu to cancel the payment or transfer.

        Once a payment or transfer is made we are unable to stop that transaction.

      • Yes for certain functions. You will need to use SMS security for the following changes: password change, make BPAY® payments, make transfers and Pay Anyone including new billers and payees.

      • Not if you are already registered for myRAMS. If so, simply use your existing sign in details to access myRAMS Mobile. Download the RAMS app or type myRAMS.com.au on your mobile browser and login by entering your Customer Identification Number and Password.

        If you don't have myRAMS, access please call us on 13 RAMS, that's 13 7267 to register. Please note myRAMS access is not available to companies and trusts.

        Please see our Contact us page for opening hours and mailing address.

        1. Via the RAMS Mobile app

        RAMS mobile app, available from the App Store, is the app you download on your Apple device. Once downloaded, select the myRAMS button and you can logon using your Customer ID and password.

        1. Via the browser on your mobile device

        Type in myRAMS.com.au into your browser on your mobile device. You will be presented with the logon screen. You can logon using your Customer ID and password.

      • If you are an existing home loan customer and currently do not have access to myRAMS, to register please call us on 13 RAMS, that's 13 7267. Please note myRAMS access is not available to companies and trusts.

        If you have a RAMS savings or everyday account, you are automatically registered for myRAMS.

        See our Contact us page for opening hours and mailing address.

         

      • If you have a RAMS deposit account, you are automatically registered for SMS Security on all your RAMS accounts.

        You can also register by using the "SMS Security"  on full myRAMS (Desktop version) or by calling 13 RAMS, that's 13 7267.

        You will need to provide your mobile phone number to receive SMS security codes.

        Please see our Contact us page for opening hours and mailing address.

      • Using myRAMS is free. Standard fees and charges may apply for applicable transactions.

        You may incur internet data charges and call costs from your mobile service provider, as well as internet service provider costs when using a WIFI connection.

      • myRAMS Mobile provides the same high level security as myRAMS.

        RAMS employs a range of security measures to help ensure a secure online experience with myRAMS and help protect your personal account information. View myRAMS Security for more information.

      • myRAMS Mobile allows you to access your accounts on the go. It is a customised version of myRAMS for mobile devices with many of the same features as full myRAMS.

      • myRAMS is the secure personal internet transacting facility for RAMS customers which allows you to manage your home loan, savings and everyday accounts online.

      • The RAMS app is available for iPhone and can be downloaded from the App Store and gives you access to some of our most popular tools and services on your Apple device:

        Key features:

        • myRAMS mobile
        • RAMS Locator - Find a home loan centre
        • Repayments calculator
        • Product info and videos

      • Your security is important to RAMS. If you believe your myRAMS Internet security has been breached or is at risk, or you have lost your mobile with myRAMS Mobile enabled, please contact RAMS immediately on 13 7267. If you're calling from outside of Australia, please call us on +612 9647 6967. 

        If you’d like to learn more about security and ways to protect yourself online, please visit myRAMS Security.

        Please see our Contact us page for opening hours and mailing address.

      • The following features are only available on full myRAMS (desktop version):

        • Change personal details
        • Edit/Cancel future dated payments or bills
        • View eStatements
        • Print receipts
        • Register for SMS Security

      • Call us on 13 RAMS, that's 13 7267

        See our Contact us page for opening hours and mailing address.

        You can also use the Help icon available on each page in myRAMS Mobile  that gives you information about the page you are on.

        • Apple iOS 5.0 or above
        • Android™ 2.2 or above

        In order to use myRAMS Mobile you must have JavaScript enabled on your phone. If JavaScript is disabled, please refer to your phone's user guide for instructions on how to enable it.

        We're working to support other operating systems in future.