Manage your home loan, savings and everyday accounts online with myRAMS
At RAMS, we are here to help you every step of the way. Below is a list of Frequently Asked Questions we have compiled for you. If you don't find what you are looking for, please get in touch.
To use myRAMS Internet you’ll require the web browser Internet Explorer 7.0 (or above), Firefox 3.5.2 (or above) or Safari 5.0 (or above). Not sure which browser you have? You’ll find the name listed in the ‘Help’ menu of your web browser.
View ePayments FAQs
Call 13 RAMS, that’s 13 7267 and we can walk you through the registration process over the phone. Your registration should take about 15 minutes to complete.
See our Contact us page for opening hours and mailing address.
If you're calling from outside of Australia, please call us on +612 9647 6967.
You can change your details via either myRAMS Internet or Mobile. SMS security is required to access your details in myRAMS. You can also call 13 RAMS, that’s 13 7267 and talk with a RAMS Consultant to change personal details.
To enable or disable myRAMS Internet, please call RAMS on 13 RAMS, that’s 13 7267. This is a security measure so we can be sure that we’re dealing with the authorised account holder and not someone else pretending to be you.
You can do most of your everyday transactions through myRAMS Internet. You can pay bills, transfer money, check your past transactions, change some of your personal details and give your accounts nicknames to make them easier to remember.
Yes, you are able to change the PIN for any active card you have with us via myRAMS. To change your card PIN log into myRAMS, go to ‘Settings’ and then click on ‘Cards’. You will then be able to select a new PIN for any active cards you have with us.
Yes. Each myRAMS Mobile page has a Help button that provides information on using the functions on that page.
You can only cancel a transaction via full myRAMS (Desktop version). You can cancel a future dated transfer, one business day before the transfer is due (i.e. transfers not due for payment today). To cancel a payment or transfer simply login to myRAMS, and select "Transfer Money", then go to "Future transfer" menu to cancel the payment or transfer.
Once a payment or transfer is made we are unable to stop that transaction.
Can I change my card PIN?
You will need to use SMS security for the following changes: password change, make BPAY® payments, make transfers and Pay Anyone including new billers and payees, change personal details and set daily transfer limit.
Not if you are already registered for myRAMS. If so, simply use your existing sign in details to access myRAMS Mobile. Download the RAMS app or type myRAMS.com.au on your mobile browser and login by entering your Customer Identification Number and Password.
If you don't have myRAMS, access please call us on 13 RAMS, that's 13 7267 to register. Please note myRAMS access is not available to companies and trusts.
Please see our Contact us page for opening hours and mailing address.
RAMS mobile app, available from the App Store, is the app you download on your Apple device. Once downloaded, select the myRAMS button and you can logon using your Customer ID and password.
Type in myRAMS.com.au into your browser on your mobile device. You will be presented with the logon screen. You can logon using your Customer ID and password.
If you are an existing home loan customer and currently do not have access to myRAMS, to register please call us on 13 RAMS, that's 13 7267. Please note myRAMS access is not available to companies and trusts.
If you have a RAMS savings or everyday account, you are automatically registered for myRAMS.
If you have a RAMS deposit account, you are automatically registered for SMS Security on all your RAMS accounts.
You can also register by using the "SMS Security" on full myRAMS (Desktop version) or by calling 13 RAMS, that's 13 7267.
You will need to provide your mobile phone number to receive SMS security codes.
Using myRAMS is free. Standard fees and charges may apply for applicable transactions.
You may incur internet data charges and call costs from your mobile service provider, as well as internet service provider costs when using a WIFI connection.
myRAMS Mobile provides the same high level security as myRAMS.
RAMS employs a range of security measures to help ensure a secure online experience with myRAMS and help protect your personal account information. View myRAMS Security for more information.
myRAMS Mobile allows you to access your accounts on the go. It is a customised version of myRAMS for mobile devices with many of the same features as full myRAMS.
myRAMS is the secure personal internet transacting facility for RAMS customers which allows you to manage your home loan, savings and everyday accounts online.
The RAMS app is available for iPhone and can be downloaded from the App Store and gives you access to some of our most popular tools and services on your Apple device:
Your security is important to RAMS. If you believe your myRAMS Internet security has been breached or is at risk, or you have lost your mobile with myRAMS Mobile enabled, please contact RAMS immediately on 13 7267. If you're calling from outside of Australia, please call us on +612 9647 6967.
If you’d like to learn more about security and ways to protect yourself online, please visit myRAMS Security.
The following features are only available on full myRAMS (desktop version):
Call us on 13 RAMS, that's 13 7267
You can also use the Help icon available on each page in myRAMS Mobile that gives you information about the page you are on.
We're working to support other operating systems in future.
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Please call 13 RAMS that’s 13 7267 and a RAMS Mobile Home Loan Specialist will give you a call and come out to discuss your home loan needs with you.
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