Your complaint will be reviewed in line with our FAIRGO principles
At RAMS we welcome your suggestions, compliments and complaints as an opportunity to improve our service, provide feedback to staff and help us put things right when we have let you down.
If you’re ever unhappy about something we’ve done – or perhaps not done – please give us the opportunity to put things right. RAMS will apply the following FAIRGO principles when addressing a customer complaint and remediation.
We are fair: we will be fair and objective in our approach to considering customer complaints and the appropriateness of remediation.
We take action: we will respond in a timely way to resolve complaints and assess remediation as quickly as possible. We will take action to comprehensively address any issues and use the knowledge gained to build a better bank.
We act with integrity: we earn trust by demonstrating the highest standards of honesty and we will deliver on our commitments to our customers with integrity.
We communicate clearly, with respect and consider our customer’s needs: Where we are aware of a customer’s vulnerability, we will act with respect, sensitivity and compassion. In our interactions with our customers, we will take time to listen and communicate clearly with empathy.
We are genuine: we will be genuine, honest and sincere in our response to customer complaints and our approach to remediation. We will acknowledge and apologise to our customers when we have got it wrong.
We are open and co-operative: we will be open about escalation and avenues for resolution, help our customers understand their options and we will co-operate with any external review of a complaint or remediation activity, including by providing our customers with required documents.
Our public complaints policy explains:
For more information on all our accessible options, please go to our Access and Inclusion page.
Hello world! I'm the modal body
By submitting this form you acknowledge that you have read and accept our
Would you like RAMS and its franchisees to keep you informed about products and services including via email?
Please call 13 RAMS that’s 13 7267 and a RAMS Mobile Home Loan Specialist will give you a call and come out to discuss your home loan needs with you.
If you’d like we can call you back. Just click on the ‘Have us Call You’ button, enter your number and we’ll be in touch soon.
Alternatively, you can try submitting a different region or postcode.
Enter your full phone number below and a RAMS Consultant will call you back at the time of your choice.
Australian Eastern Standard Time